The router does not connect the phone to wi-fi. Laptop won't connect to mobile hotspot

Hello dear friend! The telephone over the past 10 years has become an integral part of the life of every citizen. Maybe it's good, maybe bad - everyone decides for himself. And if earlier Cell phones acted only as a regular mobile communications. Now smartphones are a combined computer, a game console, an Internet center, a camera with high performance.

Basically, with the development of the global and mobile Internet, people anywhere in the country and even the world can access the Internet both through a mobile provider and by connecting to Wi-Fi. But this is a technique - and no one is immune from breakdowns or some kind of error. Sooner or later, users of smartphones with operating Android system encounter a number of problems connecting to WiFi.

Here, most likely, the problem is in the OS, since it does not try to solve any internal errors and the user needs to perform a series of actions in order to reconnect to wireless network. Today in the article I will talk about the causes of disconnections, errors, and how to solve such small nuances. All with pictures, explanations - in simple language.

HELP! Dear friends, I have tried to explain the solution to this problem as clearly as possible. But if unforeseen situations or errors arise in the process, immediately write about them in the comments. Me or our WIFI guide team will help you.

Causes

Why does the phone still not connect, gives an error when trying to connect to the home WiFi networks? Speaking very rudely, then problems can be from two sides: from the side of the router and the phone. Now a little digression. Many users confuse Wi-Fi and the Internet - these are two different things.

The router builds a local network to which almost any device can connect. Also by means WiFi technologies can connect to local network by air. The router can also distribute on the local network - the Internet. But even if there is no Internet, the router will still be able to connect devices to itself and build a local network.

But we will try to analyze in the article both problems with the Internet and with connecting to Wi-Fi. Let's take a closer look at the reasons:

• Most often, if the mobile phone suddenly stopped connecting, then this indicates that the module on the phone or router has overheated;
• The problem with the frequency of data transmission;
• The user simply forgot the password;
• The router does not correctly decrypt the data sent by the smartphone;
• Incorrect network settings in the phone;
• The main configuration was lost on the router or it was reflashed.

There are many reasons, as well as solutions. I will talk about the most popular in descending order. Just follow the steps - what I describe.

Quick Actions

on my old samsung smartphone helped this way. First, restart your phone, or better turn it off and turn it on again after a few minutes. This is especially true if it was charging and overheated. Then the internal module may start to fail.

Do the same with the router. Simply unplug the power cord or reset it with the on/off button. While doing all this, remember some nuances before the problem appears. Perhaps the children played with the router - by pressing all sorts of buttons or it fell. Have there been updates on the phone or have you changed the settings. My Samsung was then able to connect to the network again. But if that doesn't help, move on.

Delete the network

My friend with a Lenovo phone - this method helped all the time. This deletes the network settings IP address and DNS. And when you reconnect, the phone automatically gets brand new settings and there are no “Authentication Errors” or WPA issues.

Go to the menu for connecting to a wireless network and pinch the name of your home network with your finger. After that, click "Delete network", and then try to connect to it again by entering the password.

Reset network settings

1. "Settings".
2. "System".
3. "Reset".

Router setup - connection

If the previous steps did not give the proper result, and this damn WiFi does not want to connect, then most likely the problem is in the router. The settings may have gone wrong, but most likely the problem is due to the type of encryption, the frequency of data transfer, or a problem in the channel that is clogged with routers of your neighbors.

First we need to connect to the local network of the router. This can be done over the network wire. If you still have a box from under the transmitter, then look there. Now we need a computer or laptop.

Then everything is just sticking the wire into the computer or laptop, and the other end into the router. In which connector it does not matter, since one is used for the Internet (has a blue or blue color) and it is already inserted, and the rest are intended for a local connection.

We look under the body of the device - there you should find:

• Address - which must be entered in the address bar of any browser to enter the router settings.
• Login and password from the admin panel of the router.

ATTENTION! If, after connecting, the system greets you with a section quick setup, (supposedly you just connected) - this means that the router settings were simply reset (someone accidentally pressed the RESET button on the device case). In this case, you need to set it up again. Our portal will help with this. Just enter the name of your router model in our search box (located on the right upper corner where the image of the magnifying glass goes) and read simple instructions with pictures and explanations.

In the future, we need to change:

• Communication channel (set the last 11 or 13);
• Network name and password;
• Set the encryption version to WPA2-PSK or Personal;
• Encryption itself set as AES - on some firmware it is set automatically after WPA2-PSK (Personal) is installed.

NOTE! And one more important point- after the change, be sure to click on the "Apply" or "Save" button in the same sections, and then reboot the router. How to do it - you already know.

TP Link

old firmware

Also set the mode to 11bgn if there is another one. These standards are more common. The channel can be set to 11 or 13 (if any).

New firmware

Zyxel Keenetic

ASUS

D-Link

Other models

As you probably understood, the instructions are about the same, but developers can name menu items differently. You just need to rummage around and travel through the sections of the router settings.

1. First you need to find the section "WiFi", but the developers could name this section as "Wireless network" or "SSID".
2. All those items that I indicated above (communication channel, password, network name, etc.) can be found right away. But sometimes fields such as WPA2-PSK, AES, can be found in the security-related section - you can also change the network password there.
3. The network name can have an additional name like "SSID".

Problem with Internet

If there is a Wi-Fi connection, you see the connection icon on top and everything would be fine - but there is no Internet. It may also be that some applications do not work. I somehow had that the Internet is there, there are Wi-Fi connections, but Google Play, youtube, Play market- didn't work. Now we will start step by step to solve this problem.

Setting DNS

I just had a problem with crooked DNS servers that were used by my ISP.

1. We clamp our network with our finger and select the second item to change the network settings. Press "Advanced settings" to pop up the full menu. In field "Proxy server" make sure there is a value "No"(that is, the service is disabled). If worth "Manually" or "Proxy auto-configuration"- turn it off.

1. We set these values: 8.8.8 And 8.8.4.4. We save the configuration.

Set the time and date

Go to settings and find the section related to date and time. You need to set the configuration from your regional network, so that the time is accurate. The fact is that sometimes the date and time of the transmitter (in our case, the router) and the receiver (phone) do not match, and there may be problems in receiving and sending data packets. This section can be located directly in the settings or in "System".

Uninstalling programs

Unfortunately, some programs can artificially turn off access to the Internet or break access to the router due to their settings. Just remember - have you installed any third-party programs on your phone.

Search for programs and see if there are any suspicious applications. If you meet something that is not clear and that was definitely not there before, delete it. I also advise you to download an antivirus program from the Internet and check your phone for malware.

None of the above helped.

Then most likely there is a problem in the phone system itself. Go to section "System" how did you do it before and find "Reset". Now we need to do a global reset. The fact is that on the phone some system files or libraries.

After restarting your phone, install latest version android updates. Also go to the section "System" and further into "System Update".

Video

Do you urgently need to access the Internet, but Android does not want to connect to the network or does not see it? The problem can lie both on the side of the receiving device and on the side of the distributor. Or maybe not depend on any of them. To figure out exactly where the error is hidden, and then quickly fix it, use the tips described in this article.

Mobile device problem

Most problems in the operation of smartphones are temporary and are solved by a banal reboot. Therefore, the first step is to restart the smartphone and try to connect to the network again. If this does not bring results, we proceed to a detailed analysis.

Looking for the source of the problem

After an unsuccessful attempt to connect to the network, users often begin to delve into the settings of the phone, change its parameters. However, this should be done only if you are sure that the problem really lies in your device. We check it like this:

• Reboot both devices.
• We are trying to connect our smartphone to another network.
• We are trying to connect another device to the network under discussion.

If the other phone could not connect, then the problem is in the router or in its settings. How to fix this will be discussed below. If your smartphone is not connected to another network, the problem lies precisely in it. If both connections were successful, it's because the password was entered incorrectly.

Checking the correctness of the authorization data

Not all router owners assign individual names to their Wi-Fi devices, which is why we see the following picture in the list of networks available for connection:

It's easy to make a mistake. Therefore, first of all, make sure that you are connecting to the network that you need, and not to a similar one in name.

If the network is the same, we check the correctness of the entered password. After the first attempt to enter, the smartphone will automatically remember it and will try to connect every time the network is in range. To change your password:

• Open the "Settings" of the phone and in the "Wireless networks" section, select the "WLAN" item.

• In the list of networks that opens, find the one you need, pinch it with your finger and hold until a window pops up with a suggestion to delete this connection or make changes to it.

• Select "Change network" and re-enter the password.
• If the previous item did not help, click "Delete network" and when you try to connect again, check the box next to the "Advanced" item. A submenu opens, where in the column "IPv4 settings" should be indicated "DHCP". Enter the password, connect.

If everything is done correctly, Internet access should appear immediately. If this does not happen, we continue to understand.

We study the characteristics of the signal

If messages from the series “Network_name connected” - “Network_name disconnected” constantly pop up on the smartphone’s screen, it means that the connection is successful, but it is interrupted due to a weak, unstable signal. How to amplify the signal by interacting with the router, we will talk below. Now let's talk about what can be done with a mobile device:

• Change location. The more obstacles there are between the receiving and distributing device, the worse the signal will be. The distance between devices also plays a role. The router has a certain coverage area, and the farther you are from the epicenter, the weaker the connection will be.
• Check if the connection is suspected by the antivirus. Most public networks are less secure than home networks. That's why antivirus programs impose certain restrictions on the user's access to the Internet with their help.
• unload RAM. If the system does not have enough resources to perform basic commands user, or if the power saving settings require it, it can turn off programs running in the background.

As a rule, these actions are enough to normalize Internet access. If they don't help, move on.

Updating the firmware

Interruptions in work network driver may be related to the fact that you have not updated for a long time operating system. During this time they could leave critical updates, without the support of which the connection is impossible. How to upgrade depends on which OS version you are using.
Licensed "Android" is updated as follows:

• Open the device settings and go to the "About phone" section.

• Select "Update System".

• We are waiting for the update to complete and try to connect again.

If the updates did not install correctly, roll back the system to initial state and try again. To do this, in the "Settings" open the item "Backup and reset" and select the appropriate option (reset to factory settings or download a restore point). Please note that during the system rollback all data will be deleted, so do not forget to transfer necessary files to external or cloud storage.

To update custom firmware:

• We transfer important files to a USB flash drive, as they will be deleted during the update.
• We download the working version of the firmware from the developer's website and pack it into ZIP archive if it is downloaded to a smartphone with a different format. Remember the download location.
• Turn off the phone and start it in recovery mode. To do this, hold down a certain key combination. Which one depends on the model and brand of the phone, you can find out on the manufacturer's website.
• In the menu that appears on the screen, select the wipe data item (in some models, this item is called factory reset). By running it, we will return the phone settings to factory defaults.

Upon completion of the rollback, first look in the main menu for the item " install zip", and then (after clicking on it) - "Choose zip from / sdcard". The system will ask us to indicate the location where the firmware file is located. Find it and choose.

When the flashing process is completed, "Install from sdcard complete" will appear on the screen. We return to the main menu and select "reboot system now". The system will go to reboot, after which you will only have to reconnect to the network.

Please note when the phone is in Reboot mode, touch screen will not work. Moving through the list items is carried out using the volume buttons (louder - up, quieter - down), and the selection is made with the start button of the device.

Installing applications

Today, most problems are solved by applications presented in the Play Market. One click and:

• WiFi Fixer will "fix" the connection if the problem is related to some software glitches.
• WiFi Doctor will increase your download speed, eliminate network problems, as well as promptly warn you about an attempted unauthorized connection.
• Fix WiFi will fix most network connectivity issues.

Checking the gadget for viruses

Malware rarely interferes with any particular application. As a rule, they spoil everything that they manage to reach before being discovered. Therefore, if an antivirus scan revealed that it was they who interfered with connecting to wi-fi, removing viruses from the system alone will not be enough. Since the damage has already been done, you will have to do a factory reset and then update the system to current version. How to do this is described in detail in the previous paragraph.

We turn to professionals

If your mobile device cannot connect to any of the suggested networks, and the tips above do not help, there may be mechanical damage. Take the device for diagnostics service center. There, the source of the problem is not only quickly detected, but also promptly eliminated.

Problems with the router

However, it also happens that the culprit for the lack of Internet on the phone is not the operating system, but the point wi-fi distribution. If the reboot does not help, we will try to solve the problem by resorting to the following manipulations:

We call the provider

If the network is not distributed to any device, you may simply have forgotten to pay for the Internet, or the service provider has problems on the line. Do not rush to change the settings of the router. First, contact the company's call center and find out if repairs or preventive work, whether you have debts or other unfulfilled obligations, due to which there was a forced restriction of access to the Internet. Contacts for communication can be found in the contract for the provision of services or on the provider's website.

Check your router settings

It is most convenient to debug the device from a computer, but if you only have a mobile device at hand, it is quite possible to limit yourself to it. Please note that for different routers, the functions given in the article may be called differently and located in other sections than we indicate. If for this reason it is not possible to perform the steps described below, use the instructions that come with your device and are relevant specifically for it.

So, to make changes to the router configuration:

• Open the administrative panel of the device

We launch the browser and enter in the search bar a set of numbers corresponding to its address. Typically, this is 192.168.0.1 or 192.168.1.1. However, depending on the model of the router, the combination may be different. If the proposed options do not fit, you can find it on the website of the device manufacturer.

• Log in

A small window appears in the browser, where you need to enter a bunch of login password. You can find this information on a sticker attached to the back of the router.

• Checking the set parameters

If the subnet mask, password or other values ​​\u200b\u200bare incorrectly registered in the router settings themselves, then no matter how you try, you will not be able to connect to wi-fi from any device (not just from Android). Therefore, we take the instruction that comes with the router and check it, which values ​​for which sections should be set. Some of the characteristics (in particular, the gateway, subnet mask and IP address) are specified in the contract with the provider.

At the end of the check, be sure to change the password and do not forget to save your changes if the working platform does not support autosave mode. Check the "network key" again. If you enter this number incorrectly, connect to the hotspot wireless access you can't under any circumstances (until you change this value to the correct one). The system, on the other hand, will assure that the password is incorrectly specified, and will endlessly request it again.

• We make the necessary settings

In the column "Region" indicate the one where you are in this moment are.

In the "Channel" column, change the value to what suits your router model. If your device is among the new, set "Auto". If you have had it for several years, select a value in the range from 1 to 10 (because some outdated models do not support from 11 and above).

In the column for the maximum number of clients (or the number of allowed connections), we write 0 (unlimited number).

In the network authentication column, set Open, WPA or WPA2.

We find the item "Operation mode" (as a rule, it is located in the "Administration" section) and select the operation mode as a wireless router.

We check the settings of the DHCP server (usually the section name contains the abbreviation "DHCP"). We make sure that the button in the line "DHCP server" is in the on position.

Disable the MAC filter. This feature allows you to disable specific devices(or allow only them) to connect to the network. To avoid problems with new devices, set the value to "Disabled".

Amplify the signal of the router

If the Android device does not see any specific network(despite the fact that its settings are set correctly, and the Internet is being distributed), it means that its signal is not strong enough. Perhaps there are many obstacles between the devices (concrete walls, glass, etc.), or they themselves are at a significant distance from each other. You can solve the problem in the following ways:

• Minimize the distance and number of obstacles between devices by moving either the router, or the smartphone, or both devices.
• Disable or move devices whose signal jams the signal of the router.
• Install (if the design of the router allows it) additional signal amplifiers.
• Change the position of the antennas according to the following scheme:

If none of the suggestions helped, move on.

Updating the firmware of the router

Like any device with software, the router needs to update its systems periodically. Otherwise, even if correct settings it may conflict with newer devices. To update the firmware:

• We go to the developers website and find the update version that is compatible with your router model. Download it (if offline updating is allowed) or leave the browser open (if the update will be done over the network).
• We disconnect all devices from the router (with the exception of the computer or laptop from which you plan to update). The remaining pair is connected to the source uninterruptible power supply so that the installation is not disturbed by an unplanned power outage.
• Reset the device settings to factory settings. To do this, we are looking for the corresponding button on administrative panel or hold the reset button on the device itself for more than 10 seconds (the SYS LED will start flashing: first slowly, then quickly).
• We update the router following the instructions of the installer (downloaded or posted on the site).

Let's turn to the experts for help

If at the very beginning of the test you found out that the reason for the lack of connection is connected precisely with the router, but the proposed options did not help, check if the wires are inserted all the way. Have you mixed them up (for example, by inserting network cable to the LAN connector). If everything is connected correctly and nothing has gone, then it's time to pay a visit to the service center, because. most likely a mechanical failure.

Concluding the topic, we would like to know if our tips helped you? Perhaps you managed to solve the problem with the lack of wi-fi on Android in some other way? Share your experience in the comments, let's discuss. Perhaps it is your advice that will help one of the same readers see the desired "Connected" opposite the working wi-fi network.

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In almost most cases, people using smartphones with operating system Android, one way or another, use the mobile Internet. Away from home, as a rule, comes to the rescue mobile operator and we go online without problems (or with problems).

Now suppose that you are in a cafe or at a party where you were kindly offered a WI-FI password, or perhaps you bought yourself a new router. But you've got a problem - you can't connect to wifi on android. Can this problem be solved? Of course, and we will help you with this.

Let's look at all the possible options due to which the phone does not connect to the Wi-Fi network and see how to fix them yourself.

It should be noted that there are two possible scenarios for the development of the situation - android sees the network, but does not connect to it, and android does not see the wi-fi network at all.
If the phone sees a wi-fi network, but cannot connect to it, then the first thing to do is to check if the password is entered correctly. An error in even one character can lead to the fact that you will not be able to use the network at all. You can check its correctness by clicking on the "eye" in the field (or next to it) for entering the password.

If the password is entered correctly, you can try to restart the smartphone or the router itself (turn it off and on). Also try connecting to a different WI-FI network to really make sure that the phone is the problem.

Another option is to upgrade to a later one. android versions Or do a factory reset on your phone. True upgrade to new version Android may add a few more problems.

For example, phone huawei honor 4c after latest update before Android 6.0 and EMUI 4, it began to slow down terribly, from 8 GB of internal memory for the system and system applications 6 GB was taken! The remaining 2 were hardly enough even if there were external drive 32 GB (because inner memory constantly reduced due to cache files and other things). I had to roll back to Android 5.1.

Important! Download firmware only from trusted sites. Please read the instructions before installation!

Actually, that's all about your smartphone. Next, we will talk about the direct configuration of the router itself.

Android does not connect to Wi-Fi, but sees the network we need - check what type of protection is installed in the router, it may not be supported by your Android smartphone.
It is also possible that the MAC address of your device may have been caught in the router's access point filter.

Often, device users have encountered such a problem when the phone / tablet does not connect to the Wi-Fi network, but we see - Saved, WPA / WPA2 protection. In this case, you will also need to configure the router.

Let's figure out how to set up a router using ZyXEL as an example.
If you know the device's IP address, great.

Important! If you do not know the IP address of your router, then you can find it in the following way: Control Panel-Network and Internet Center for Network and Sharing or Sharing-Properties. Or much easier. Open the explorer - network. A window will open in front of us in which we will see the name of our router. Click on it right click mouse - properties. And find our IP address.

Next, open our favorite browser and enter the IP address that we just learned (or knew) into the address bar. You will see a standard authorization field in which you must enter the username and password of the router.

Let's start configuring our router by checking the device's MAC address. Is he blacklisted and therefore we can't use the internet. To do this, select Wireless networks. Next, we look in which group the MAC address of our device is located (you can find it out by going to the Settings menu - about the phone - general information). If in doubt, it is better to select the mode in the blocking mode - Do not block.

If everything was in order with the filter, then go to the settings of the router itself.
Sometimes connection problems arise due to an incorrectly set region. Therefore, in the Access point tab, in the Country column, we set Russian Federation

You also need to see what type of encryption is set in the router settings or simply network protection. We recommend that you choose WPA2-PSK.

In the settings of the access point operation mode, you need to pay attention to the following items:

• Standard
• Channel
• Channel Width

In the settings of our router, 3 standard options are available WiFi connections 802.11bgn, 802.11bg and 802.11b. You must select a mixed standard that is supported by any devices with a Wi-Fi module - 802.11bgn

In the channel settings, select Auto

You can try different channel widths. And see if your device will connect. We chose 20/40 MHz.

So, the access point settings of your router should look like this.

And finally, we advise you to pay attention to such an item in the settings of your router as DHCP. It is located in different tabs, depending on your router. In our ZyXEL router, this item can be found under home network- DHCP relay. Check the box to enable the DHCP relay function.

We are sure that one of the ways will definitely help you! If your smartphone still does not connect or does not see the network - write to us in the comments. We'll try to help.

Modern life is quite difficult to imagine without phones and the Internet. Therefore, modern smartphones provide the ability to work with the Internet. At the same time, most people use the Internet access with WiFi. This is due to the fact that it is much more convenient, and besides, a large amount of money is not spent.

Reasons for the lack of Wi-Fi in the phone

It can often happen that the phone connects to Wi-Fi but does not go online, this may be due to various reasons, we will consider them in more detail:

• the first thing you might think about when connecting to the network is whether the Internet itself is paid. But this rarely happens;
• therefore, the problem is quite solvable;
• it may be that the Internet is connected, but it is written: without access to the network. This happens quite often;
• The phone does not connect to Wi-Fi writes receiving an IP address. It turns out that you are connecting to the Internet, the connection is shown, but, at the same time, the connection itself does not occur;
• authentication error. This is also a fairly common reason why the Internet will never be connected;
• type error: "Saved, protected by WPAWPA2".

This may not be all the problems that may be during an Internet connection with mobile devices. But at the same time, they are the most common. Many people, not knowing what to do, immediately try to call the operator and find out why they don’t have the Internet, although, in many ways, the problem may not be on their part.

Video: How to connect the Internet to your phone?

Cause solutions

It is logical to assume that it is necessary to solve these problems, therefore, we will tell you how this can be done.

1. The problem of unpaid Internet is solved quite simply and quickly, so you should not dwell on this for a long time;
2. As for the case when it is written: without internet access. There are two scenarios here. The first thing you can do is turn the modem on and off. Because it can often happen that the modem settings can change a little, and this rather simple procedure, oddly enough, helps. If this does not help, then you should call the operator;
3. Infinite getting IP address:
   
4. this is all possible solutions this problem, and prescribing a static IP address is most suitable, although it may bring some difficulties in the future;
5. authentication error. This is a fairly common problem when connecting devices to Wi-Fi, but it can be solved.
6. Let's take a closer look at the options:
   
7. most importantly, remember that with any changes, you should always remove the connection on the device and then re-enter the password to check everything.
8. saved, WPAWPA2 protection. This problem most common among users.

Therefore, in addition to the usual tips in terms of rebooting the router, there are a number of really useful and more

• first you need to select the correct region by going to the router settings. There is a possibility that this is the whole point;
• of course, it will not be superfluous to check how correct your Wi-Fi password is;

  

• you need to check the correctness of the network operation modes, while you need to go to the router settings;
• the same should be done with the type of encryption and type of security. To do this, simply change the password by going to the router settings;
• you can also try changing the channel on which your network is currently operating;
• and last, change the width of this channel;

Restarting the router

Many people wonder why I can't connect to the internet and what should I do to fix it. There is one procedure that everyone can do, and it is she who is restarting the router. This can help with many problems when the phone does not connect to home wifi because it can help you set up your router again.

Reloading can be done in several ways:




These are the main ways in which you can reboot. This is really quite simple, but I would like to note that the first method is the highest quality, and at the same time it is also sparing for the device itself.

Delete the old connection

Also, one of the solutions to Wi-Fi connection problems can be to remove the strictly connection. At the same time, you get the opportunity to reconnect to Wi-Fi and enter the password, this will give you the opportunity to reconnect to all parameters, and possibly solve the problem with connecting the phone to the network.

The problem is solved mainly due to the fact that when you delete the old connection, everything wifi settings are deleted, allowing you to reconnect with the new settings.

All this suggests that you will be able to work with the network. But this does not mean that you can solve any problem in this way. This is just one of all options.

Video: How to remove unnecessary network connections

Change the channel in the router

It’s worth changing the channel in the router when you start having constant problems with the Internet connection. Because it may be that two routers operate on the same channel, and then it is precisely because of this that such interference occurs. If you have often had these connection problems, then this is exactly what you need to do.



Also, there is a possibility that for the same reason there may be such a problem: Wi-Fi works within only one room, and then it catches, but the Internet does not load sites. This may just be due to the interference that occurs from other devices. Therefore, it is worth changing the channel, especially since there will definitely not be anything bad from this.

Connection password

Probably everyone understands what a connection password is and why it is needed. It is with the help of it that you can connect to Wi-Fi of any network. Internet use also depends on the correctness of this password.



Many advise, if necessary, to solve connection problems, change the password, because this may be the problem.

Checking MAC and IP addresses

An IP address is what is assigned to a device after it is connected to the Internet. Checking the MAC and IP addresses must be done, because this may be the main problem of the lack of Internet in the device.



Checking the IP address is not so difficult to do, just go to the network settings. The correctness of this address gives you the opportunity to work with the Internet without problems and interference.

Type of encryption/security

One of the reasons for the absence of the Internet or the inability to connect to it is the wrong type of encryption, which plays a rather large role for devices. There are devices that work and support only one type of Internet, and sometimes the Internet connection is impossible just because of the mismatch of the parameters.



If such a problem occurs, then it is enough to simply check the type of encryption, and change it if necessary. Then it will be possible to connect Wi-Fi again and check its operation. Basically, it is the type of encryption that is the last step in troubleshooting connection problems.

Why the phone does not connect to Wi-Fi - authentication error

Connecting your phone to the Internet via Wi-Fi always goes without any problems, but there are times when you need to take additional steps in order for the connection to still happen. The most common cause is an authentication error. As in all cases, it is advised to go through many stages that can help in solving the problem.



It is quite difficult to solve such a problem since you do not have access to the router settings. But you can just check the password, and that's the only thing you can do. An incorrectly entered password also leads to authentication problems. Therefore, to avoid this, it is enough just to be careful.

Error Saved, WPA protected

Also, most people ask questions like: Why can't my phone see the network. This problem is quite logical. The first thing that could be is of course a problem in the router, or the error Saved, WPA protection, this problem is quite solvable. It occurs quite often, and mainly due to the fact that there was some failure in the router settings. And in such cases, the phone sees Wi-Fi but does not connect.



As a result, we can say that no matter what problem you have, the first thing to do is to reboot the router. Because it's pretty safe, it doesn't require a large number time, and besides, anyone can handle it. Then you can proceed to other actions that will be more difficult, but at the same time, you can cope with them.

For smartphones, the function of calling and receiving calls has faded into the background. Now it is very important for the phone to constantly be able to provide its owner with access to the Internet over a wireless network. And many users, especially young people, most often use the phone not to make calls, but as a device that can receive an Internet signal and through which you can enter the network.

Ten years ago, a person surfed the Internet from his phone only to find the necessary information in a search engine. text information. Now you can surf the Internet from your phone in the same way as from a computer: watch movies, surf social networks, read books and use many useful applications, which make life much easier, but require a network connection.

When the user's phone does not connect to Wi-Fi, but connect Mobile Internet there is no possibility or such a network works slowly, then almost a collapse happens: a person cannot do what he is used to and his life deteriorates significantly.

Everyone can face such a nuisance, so you should understand what to do in this case and how to fix the problem that has appeared in the best way. We will analyze the main problems and methods for solving them, and also try to answer as fully as possible frequently asked question why the phone does not connect to wifi.

Doesn't accept wifi on android

The phone may refuse to connect to wireless Internet not only in a public place (shopping center, cafe or hotel), but also at your home. If you are unable to catch the worldwide network in a public place, then most likely the problem here is from the public network. They may require authorization in order for you to connect, or they may simply be so overwhelmed that none of the tabs will load on your device. Ask the administrator of the institution about ways to connect to their network if you want to use the Internet in a cafe, hotel or other similar place.

But if your phone cannot catch a wireless network even at home, you should seriously think about the fact that some kind of problem has appeared. The smartphone may refuse to connect after changing the password, replacing the router, installing certain programs, or changing settings. But the phone may stop connecting to Wi-Fi just like that, even if there were no changes in the router or smartphone.

What to do first?

First of all, you must understand what exactly prevents the phone from catching the network in your case. There can be two main situations here:

1. The phone does not connect to the network at all. In this case, the device writes “Saved” and tries to get an IP address all the time, it gives an authentication error, it can also write that you have an authentication error, it says about an incorrect password, it gives an inscription that there is an error connecting to Wi- fi networks. There can be many inscriptions, depending on the specific case.
2. The phone is connected to the network and shows that there is Internet, but nothing is loaded and does not work. Near the wireless network icon, you can see the inscription "Internet is not available." Also, next to the standard Wi-Fi icon, there may be Exclamation point. But also, the user may not see any special icons or inscriptions, but not a single page in the browser or in the application will be loaded.

Regardless of which of the two situations is in your case, and whether you are trying to connect to the network at home or in a public place, you should do the following:

If you cannot get Wi-Fi in a public place (shop, cafe, subway, hotel or other similar place), then you should not waste time trying to connect and “digging” in the settings. Ask the administrator about problems or try to connect later, this may be a temporary glitch.

The phone does not connect to the Internet and gives an error

In this section, we will consider cases when the phone, when trying to connect, gives an error with authorization or with a password. In this case, connecting to the Internet is quite simple if you follow all the instructions.

The main errors that the phone can give when trying to connect to the network:

Simple Solutions

These methods can help you in a situation where the phone was previously catching the network, but suddenly stopped interacting with it normally. It is worth trying to apply them after you try to restart your phone and router and reconnect to the Internet.

Delete Wi-Fi on your phone. In order to do this, you need to go to the Wi-Fi settings and select the network you are trying to connect to. Then click on the network icon and hold (or just click once - depends on the phone). After you have a menu, you need to select the option "Delete network", or "Forget network", the inscription will also vary depending on the phone model. After that, you need to reconnect the Internet and start searching for networks. After that, you should select the network you need, click on the connection and enter the password very carefully.

Do a network settings reset. If you have an android device, then, with a high degree of probability, the section where this can be done will simply be called "Reset". There you should look for the item "Reset network settings". On your phone, the name may be different, just look a little in the settings and you will definitely find such an option. After that, just reconnect to Wi-Fi, but note that you will have to re-enter the password, you must know it.

Common mistakes

If you get one of these three common errors (such as an authentication error) you should be sure that the code from the router is entered correctly. You can simply forget or click on delete the network and enter the password again.

You can read more about why an authentication error occurs on smartphones in our article. There you will find more information on how to deal with this situation.

If you are sure that the connection code is correct, then try entering this password for another phone or laptop, if everything works there, then read the article further. If not, then someone changed the Wi-Fi password or there is a problem with the network itself, then you should call the provider.

Also, the device can notify the user about an authentication error when the smartphone is “not satisfied” with some of the Internet parameters that are on the router. This can be the network operation mode (b/g/n/ac), as well as the type of security, the channel and its width. In addition, an error often occurs if the phone incorrectly perceives the region settings on the router.

In this case, the best solution would be to try changing some settings on the router (of course, if the router is available to you and you cannot connect to the Internet at home). Try to change one setting, try to connect, and if it still does not turn on, then return the setting to the previous settings and change another. And so on until it works. The method is long, but you can “feel” it. About what settings are best to change and how to do it correctly, it will be written below in the router settings.

To make it easier, call the person who set up your router. Most often this is an employee of your provider, they can tell you exactly what the problem is.

Long time to get an IP address

Also, often users do not connect Wi-Fi on the phone when they drive in a code from the Internet and the device after that “hangs” for a very long time at the moment when it writes “Obtaining an IP address ...”. This happens most often because:

• On the phone, the IP settings that are set by default are turned off and instead of them, static addresses are set or something else is set.
• On the router or other device for distributing the Internet is disabled, or there are problems with the DHCP server. But this happens extremely rarely, since usually the DHCP server is always on, this is done in the default settings. And they almost never turn it off - only when they make cardinal changes with the settings of the router that is in your house and distributes the network.
• Router banned. There may be such a situation that in the settings of the router, someone simply blocked your phone's access to the international sect. This is often done by parents so that their child does not waste time on social media, but studied. It could also be done by the owner of the network to which you once connected the phone, if he no longer wants you to have access to it.

Solutions to these difficulties in a particular case can be as follows:

Setting up a router

You can try to solve the problem that your phone does not connect to the Internet using these methods if you can set up a router. In order to try to correct the situation, it will be tedious to go to the Internet interface of the router. There you need to find a section with parameters Wi-Fi Internet, it may be called Wireless. In these parameters, the following columns should be changed:

The smartphone is connected to the Internet, but no page is loading

The situation when the smartphone seems to see that there is Internet and even shows that it is connected to it, but not a single page in the browser or an application powered by the Internet is loaded, is more common than the problem when the smartphone cannot connect to the wireless at all. network.

Often the reason that this happens is in the settings of the phone itself. Sometimes there are difficulties with DNS addresses. There are also cases when the phone does not connect to the Internet if you downloaded and installed a new application on your phone (for example, the Freedom program). There are also cases when one does not work specific application YouTube or Google Play, as well as other services from Google. Here, most often, the problem is not with you, the site could simply fall.

If the phone is connected to the Internet, networks, but it does not work normally, then a warning message may light up. For example, in smartphones from Samsung, next to the wireless network icon, there is a sign “Internet may not be available”.

When faced with such a situation, you need to find out the following things:

• See if the Internet is available on other phones and other things (computer, tablet, laptop) when you connect to this particular network. If everything connects and works, then you need to focus on finding the problem in the phone. If there is no access on other devices either, then the problem is with the provider or in the router settings. The first thing you should do is call the service that gives you access to the international network, and then try to change the router settings.
• In addition, if possible, you need to try connecting your phone to other Internet networks. If it connects without problems - the problem is in the router, if the phone cannot work normally with the Internet from other networks - then you need to delve into its settings.
• What to change in the phone settings so that you can again connect to the wireless network without problems will be described below.

Time and date

It often happens that the phone refuses to catch wireless Internet due to the fact that the date and time settings are incorrectly set on it. Fixing this problem is very easy. To do this, you just need to go to the settings and correct the date and time to the correct ones. If it doesn't work, try putting automatic settings these parameters.\

Problem with DNS

Sometimes such a glitch happens with phones that the Internet on the phone refuses to work until the user manually writes DNS addresses from Google in the properties of the Wi-Fi network. In order to do this, you need to get into the settings of the Wi-Fi network to which the phone is connected, open additional settings and set DNS parameters 8.8.8.8 and 8.8.4.4 there

After you have registered these settings, the Internet on the phone should start working. But if it didn’t connect right away, then turn the router on and off, and also restart the phone.

Proxy Server

In the Internet settings on your smartphone, you can find the proxy server settings. If this server is connected, then most likely you will not be able to connect to the wireless network. In order for everything to work again, you need to go into the settings of the network with which you cannot connect and check the proxy server. If it is enabled, you should disable it, turn the device on and off and try to connect to the Internet again.

Can't connect due to apps

Sometimes it happens that the phone stops connecting to the Internet after the user puts some application on his phone or downloads a problem. This situation happens with the Freedom program. The developers may have already fixed this issue at the time you are reading this article. But if you installed this application and after that the phone stopped connecting to your home or public wireless network, it means that the problem with it is still relevant.

In order to solve everything, you need to open the settings of this program, select "Stop" and, after stopping the program, delete it from your phone.

There are many such programs. If your Internet suddenly stops connecting, remember what you have downloaded recently, stop or delete this application and try to connect again. Most likely the problem will go away.

Reset

If you have tried all of the above methods and nothing works, resetting network settings can help you connect to the Internet. Each phone does this a little differently, to be sure that you are doing everything correctly, google your model and find the corresponding video, article, or at least a blog post.

Resetting network settings is a relatively “neat” procedure, since it will not affect your programs, applications on the smartphone, the information that was stored there, or other files in any way. So you do not need to transfer information somewhere or create backups. After you reset network settings, you will only need to re-enter the passwords from the Internet networks to which the phone was previously connected - at home, at school or at work.

Even if resetting the network settings did not lead to the desired result, you may have to reset all the settings that are on the phone. This is an extreme measure and it is advisable to take it only when you have tried all of the above and you failed to fix it. But it’s better to contact the service before resetting the settings - maybe they will find the reason in the hardware and you won’t have to reset anything.

conclusions

In this article, we tried to understand as much as possible why the phone does not connect to Wi-Fi and offered troubleshooting options for the most common cases. You should remember that first of all, when there are problems with connecting to an international network, you need to check if there is such a problem on other devices that are able to catch the Internet (phone, tablet, laptop) and call the provider in order to clarify all the details. And after checking all the details, reset the settings, change something in the settings, and so on.

If you still have questions on the topic - you can leave them in the comments under the publication, and if you know more reasons why the phone may not connect to the Internet - also write them so that other users learn more.