Virtual PBX Telfin.Office. Setting up an office PBX Virtual PBX IP telephony for business

An integral part of the work of a large office is the organization of telephone communication - it is convenient, practical and cheap. In this article, our experts will talk about how to install a mini-PBX in the office.

Why do you need a mini-ATS

Mini-ATS allows you to organize telephone connection in small and large offices, as well as in the store. The essence of a mini-PBX is that you can connect to it a certain amount of city ​​telephone lines, and also organize intra-office communication, where each user will have his own internal number. You can connect ordinary models to a mini-PBX landlines as well as radiotelephones and faxes. We will describe in more detail about the settings of a mini-PBX below, but for now let's move on to organizational issues and its installation.

Before starting any work, it is necessary to make calculations. First of all, determine how many telephones you need to connect in the office and where they will be installed. This plays a key role in choosing the PBX base station itself: the number of internal telephone connections, the number of supported city numbers and the number of settings. When this question is thought out, you will need to select a mini-PBX base station. As a rule, for mini-ATS use base stations Panasonic, which are supplied with branded phones this company, and they, in turn, support all the functionality of the database. And we also want to note one nuance: you need to choose a mini-PBX with a reserve of numbers, that is, not back to back, because if you need to install an additional phone, it will have to be connected in parallel to any number, which is not very good. Your PBX should have a stock of at least 2-3 numbers. You can pay attention to the mini-PBX, which allow you to easily expand the connectivity of both internal subscribers and city numbers.

Installation of mini-ATS

Site site experts recommend installing a power source for mini-ATS uninterruptible power supply. For what? In the event of a power outage, the mini-PBX will simply turn off, and you will not be able to use any intercom, nor the city, you will not even be able to call the electric service. An uninterruptible power supply will allow a mini-ATS to work for several hours without providing a central power supply. In addition, the UPS will restrain power surges, which will positively affect the operation of the PBX.

The mini-ATS base is installed at the central point of the office, in an accessible place. First you need to run a telephone line from the city PBX to the place where the mini-PBX will be installed, after which connectors are put on the ends of the cable. When the city lines are laid out and ready for connection, we proceed to the installation of the mini-ATS itself.

To power mini-ATS, it is recommended to run a separate line of electrical cable. When the line is connected, we fix the base of the mini-ATS. To do this, it is necessary to make a hole in the wall and drive in the dowels and screw the screws into them, on which the mini-ATS is fixed.

Setting up a PBX

Now with regard to setting up a mini-PBX. PBX setup can be done through a computer, both locally and remotely. To do this, you will need to install a disk with software, which comes with the mini-ATS.

First you need to give each internal telephone a number. When internal numbers are set, we redirect the connected city numbers to specific internal telephones so that each number has its own telephone number. It is worth noting that any employee can redirect a call from his landline number to his employee, that is, to his internal phone, although he will have his own landline number. This is a great advantage of a mini-PBX, since the caller will not be forced to call back to another number, and you simply redirect his call to the right employee.

Some PBX models have the ability to work with mobile operators, for this you need to connect a GSM gateway to the mini-PBX, into which a SIM card of any operator is inserted. Setting mobile operator in a PBX is also done through a computer.

If necessary, set up an answering machine, this feature is available for all numbers and is very useful in business so as not to lose potential customers.

This is actually all. The instructions for mini-ATS always describe how to set up the device and how to install and connect it.

Telephone communication is a tool for building interaction between company employees and a means of communication with customers. Virtual PBX for business shows excellent performance.

Virtual PBX for business it should be understood as telephony organized via the Internet. With minimal investment and further costs, it provides a comprehensive package of core and advanced features that help improve the performance of organizations.

Such a system has extended functionality, but its implementation does not require the purchase and installation of expensive equipment. As a result, you can easily organize a highly productive call center that is fully tailored to specific needs.

To order modern telephony, it is proposed to turn to the help of real professionals - the Canmos company. There is an excellent basis for high-quality and stable provision of services, which is proved by a large number of satisfied customers.

Virtual PBX for business - a communication service that allows you to organize telephone communications in a company. Even if the organization has several sites in different cities and even countries. They can be combined into one telephone network companies using the Internet.

A single telephone network based on a virtual PBX for business allows employees to talk on the phone with each other via short number free of charge, which greatly contributes to cost savings.

Virtual PBX for business has the functionality of a PBX and allows you to receive communication services from the provider in full. Canmos telephony makes many wild wishes possible.

Huge possibilities of modern IP-telephony will be actively implemented today: free telephone conversations with subscribers, calls from the site to the office without a phone, phone calls using a number with a call back function.

PBX price for business

To order a telephone connection for business, decide on the choice of PBX and call the number listed on the site, or fill out the feedback form.

Benefits of choosing a virtual PBX for small businesses

Virtual PBX for small business becomes the right choice due to its merits:

• excellent quality - achieved using an optical cable and high-tech equipment;
• multi-channel - the number of channels and numbers has no restrictions;
• mobility - there is no binding to a specific place, so changing the office is no longer a problem;
• statistical data - detailed reports on made calls and calls with the possibility of their further analysis;
• video conferencing - saving time and maximum convenience during negotiations;
• ease of management - easy administration, carried out remotely using clear interface;
• integration - integration with the site in order to additionally attract customers and increase sales. Internet calls will be free for both parties;
• dial-up - telemarketing is carried out in automatic mode, provides for call redirection to voice menu;
• security - effective protection that prevents the action of intruders and the safety of information;
• customer service - is carried out automatically due to the use of an understandable voice menu that redirects the subscriber to the employee he needs. No less useful is the reception of faxes. It is carried out on specified address Email. It is also possible to send them.

Choosing a virtual PBX for a small business opens up the opportunity to really save on negotiations. Within the network they will be free. Such benefits will be of interest to organizations that are just starting their activities, without having enough free funds. Each employee receives his own short and easy to remember number. No additional costs will be required for communication between individual branches located in different cities.

Connecting a virtual PBX for small businesses directly in practice is very fast. For this, you do not need to purchase expensive equipment, which contributes to significant cost savings. The provider's specialists cope with all stages in a short time. Subsequently, there are no difficulties in the process of using the system. It is easy to set up with a clear interface. If necessary, you can always contact the support staff, working around the clock. They are ready to advise on all issues, promptly resolve the issues that have arisen for stable and correct work.

Easy virtual PBX connection

At Canmos, every customer is valued. For maximum convenience of customers, a clear scheme of cooperation is provided. An application for connection can be left on the site. All that is required for this is to fill out a short form, indicating your coordinates. After that, employees promptly contact for additional clarifications.

The subsequent stages involve the selection of the optimal package that suits the parameters and cost. Then the connection and configuration for specific tasks is carried out. After gaining access to your personal account, you can start using the system.

The provider, which has been operating for a long time in the market, has managed to earn a good reputation by providing high-quality services. Achieving such a result helps a high level of professionalism, the use of high-tech equipment. All the latest advances in telephony are tracked for further application in practice in order to offer customers only the best.

There are several types of ATS to choose from. The conditions for each package remain favorable. The telecom operator compares favorably with its competitors by offering excellent quality at a reasonable price.

Contacting Canmos is convenient way to create a functional telephone network, having achieved excellent results, without making special efforts with minimal financial costs!

Connect a virtual PBX for business - a highly efficient, convenient and cost-effective tool for its development!

Quick connection of virtual PBX for business

Order PBX

To create and modernize corporate network connection can be used Virtual PBX. With its help, it is easy to build and optimize all communication processes for business.

On the basis of a Virtual or mini-PBX, you can combine all communication channels into one: from regular calls and notifications about customer and partner requests in instant messengers to creating automatic tasks in an integrated CRM or ERP system.

Benefits provided by IP telephony for the office:

line availability for receiving and making calls;

the possibility of free connection of an unlimited number of internal numbers for employees;

the ability to use for connecting subscribers a connection both via a conventional telephone network and based on an IP network;

high quality and stability of communication without disconnections, noise, interference and other defects that may interfere with comfortable communication;

extended functionality virtual IP-PBX, especially when using the integration of virtual telephony with customer relationship management systems (CRM and ERP), not to mention traditional tasks (receiving and transmitting faxes, saving conversations and call forwarding);

lack of binding to the location of the office;

the ability to connect dynamic call tracking to track the effectiveness of advertising.

* - uninterrupted operation of communication is guaranteed when routing calls only through our company's networks (without transitions to / from the partner network) and in case of force majeure.

Cloud PBX - reliability and innovation

Cloud telephony is a modern platform for companies with any staff, including those with remote employees (working outside the office). Enjoys great success with businesses in Moscow and other cities of Russia.

Virtual PBX is a full-featured telephony service, the technical base of which is based on the duplication of all infrastructure elements, which guarantees uninterrupted operation and data storage, including call records. The optimal cost, the ability to integrate with other business tools and the expansion of functionality make it possible to use an innovative product every day.

You can use a cloud PBX in the office without telephones at all - a computer or laptop connected to the Internet is enough: all resources are actually located at the provider. The number will also be virtual, that is, without reference to the office. You can connect and configure the Virtual PBX completely remotely.

Connection in 3 hours

The selected number will become available for receiving calls immediately after the conclusion of the contract

No link to address

No wires, no hassle with moving or opening new points of presence

Favorable rates

Connection of a number from 0 rubles, fee for the number from 250 rubles / month, a minute of conversation from 0.42 rubles.

High reliability

UIS communication infrastructure guarantees stable operation - no more than 15 minutes of downtime per month *

Easy Connectivity

It is easy to connect and disconnect functionality and pay only for the tools and features used

Technical support 24/7

And a personal manager for convenient operation with telephony, Virtual PBX and other tools

Opportunities of virtual PBX for business

Online shopping

Automation of order processing

Call centers

Agent Control and Call Distribution

Service companies

Tracking all stages of interaction with customers

Financial institutions

This is a great solution for companies that value mobility. IP-telephony can work from anywhere in the world and does not require changing the phone number. Cloud telephony allows you to make any settings up to the selection scenario a specific operator by doing given conditions in the Personal Account, which makes the Virtual PBX a very flexible tool that adapts to any needs and tasks.

Connecting smart telephony from UIS allows you to use various tools: a call from a site (sitephone), a lead generator and an online consultant. With their help, the company can provide customers additional channels communications. Connecting a Virtual PBX is an important step for business growth.

Our company is developing dynamically. Subdivisions are growing, new ones are appearing, business processes are changing and optimizing.

WITH cloud PBX from Tsifra-Telecom manages to quickly resolve switching issues of varying complexity, including integrating Cell phones with PBX, control the quality of communication between employees and customers - the functionality allows, the interface is intuitive.

Separately, I note the high quality of technical support.

Kudryaev Alexey

Head of IT department

By the nature of my activity, I conduct many telephone conversations with my partners who are at a considerable distance: near and far abroad, all regions of the Russian Federation, the Moscow region. To reduce costs without losing the quality of communication, I use IP-telephony. A significant disadvantage of IP-telephony compared to mobile communications was the need to be present in the office to make outgoing calls. This severely limited my communication or led to unjustified additional expenses for mobile communication. This problem managed to completely solve by connecting the "Mobile PBX" service. On this moment I have the opportunity to call at minimal rates from any place in Russia where there is a cellular connection, and technical support company "Cifra-Telecom" organized the most convenient logic of my virtual PBX.

Cooperation with Tsifra-Telecom allowed me to:

1. Use communication as conveniently as possible, without any restrictions

2. Do not go beyond the monthly fee for expenses

3. Have opportunities for development corporate communications(internal numbers of employees, etc.) for the future

Muryshkin Dmitry

Individual entrepreneur

“Our CITY POSTER company has been cooperating with Cifra-Telecom for three years already. And we have never regretted it.

Tsifra-Telecom employs true professionals who know and love their job. At our first meeting, we simply voiced to the company's specialists our wishes and needs in the field of organizing telephone communication and received quick, competent, understandable advice and practical assistance to us. As a result, we received high-quality inexpensive telephony in our office and a high level of service for the past three years. When we had any questions or suggestions (change call forwarding, etc.), it was enough to contact the company's employees by phone, and we were always promptly provided with assistance and technical support. Convenient, simple and reliable!

We have recently opened a second, additional, office of our company. The question of who will provide us with telephone services is not worth it for us: of course, Tsifra-Telecom. They have established themselves not only as excellent specialists, but also as good people who are a pleasure to deal with. The slogan of this company is “Affordable and high-quality communication”, and they fully justify it.”

Olga Antipova

MAGNA ART - "CITY POSTER"

We have been using the services of Tsifra-Telecom for 7 years.

Initially, we simply received advice on the work of our telephone system on AVAYA equipment, over time, consultations turned into a more extensive interaction, and what is very important for me, all our questions or problems, the company's specialists perceived as their own. All problems, malfunctions, etc., were resolved quickly and efficiently, the departure of Tsifra-Telecom specialists, calls (to solve our problems) at almost any time of the day, allowed us to always be in touch with customers. It's been four years since we switched to IP telephony based on a virtual PBX from Tsifra-Telecom. All support, configuration and organization of the system was undertaken by the specialists of this company. Cifra-Telecom is one of the few companies in the IT business that does not just sell services and solutions, but treats customers as friends, and this is good news. I am very glad that my company has Cifra-Telecom as a partner.

Use a SIP phone, computer, smartphone, tablet, IP gateway with analog devices! Virtual PBX, virtual PBX is a service that replaces a physical, office station. The service consists in the fact that the company receives the full use of the functionality of a telephone exchange physically located at the provider, pays a subscription fee for using telephone communications.

« Virtual"takes its meaning from the Latin word vir"man". Virtus was used to refer to the totality of all the qualities inherent in men: physical strength, valorous behavior, moral dignity. The modern meaning of the word, a certain state of the object in which there is no difference between the real and the imaginary. Virtual PBX can be located anywhere on the Internet connecting subscribers for voice communication. The canmos provider connects the phone via the Internet for free, allocates a resource, provides access to statistics! For negotiations, you need a station to which the subscriber will be connected, all negotiations will be carried out through it. In order to make a call, you need a number that connects two phones with the help of stations, creating a temporary channel for a conversation, after it ends, the channel is automatically sorted out by the control stations.

Virtual PBX connects an IP phone within a few minutes, manages MG / IL routes, collects statistics, records conversations, creates a call plan for both outgoing and incoming calls, fax, answering machine, greeting. Functionality: automatically receive calls and call any number, listen to the answering machine via E-mail, apply multi-channel number, receive calls according to the schedule, multi-level voice menu, subscriber grouping, call distribution, call interception, lists-black, white, etc., short numbering. Convenient and easy connection: softphones installed on a computer or smartphone, IP gateway with analog telephones, IP telephones. A wide range of devices or programs for calls from a large number of manufacturers. The most technologically advanced, simple, fast way connections, use the internet. High-quality conversations at a distance for business are provided by optical cable or Q&Q technology. A transition to a new level is being carried out within a few weeks after agreement, the input of an optical cable into the building by the canmos telecom operator. Optical lines can transmit a large amount of information at the speed of light, a dedicated channel provides high-quality signal transmission without interference from the provider to the subscriber.

The management and quality of telephone conversations is becoming a business tool and an important element in the work of an enterprise, most modern legal entities pay serious attention to their development. A lot depends on the quality of communications - from the effectiveness of interaction with subscribers to an increase in the level of organization management.

Canmos communication will save a lot Money, and also get an excellent resource for automating many business processes. The signal is transmitted using the station, which is located in the server rack of the provider. In this case, the direct installation of bulky equipment in your building is not required. This greatly simplifies the connection process.

Heads of enterprises, structural divisions, managers and individual entrepreneurs strive to ensure that their organizations reach a new level. Everyone is interested in increasing the number of customers, in the greater efficiency of their enterprise, in reducing costs, in increasing sales, in the successful promotion of goods or services. The use of our technologies solves these problems taking business to another level.

Innovative business involves the need to make a large number of calls, manage contacts with counterparties, schedule meetings and tasks. Managers communicate with subordinates, employees communicate with each other to resolve certain issues, operators or managers accept applications from subscribers. For this reason, the importance of such aspects as:

• speed and quality of signal transmission;
• uninterrupted work;
• functionality;
• the ability to connect a large number of numbers;
• reducing the cost of telephony without losing its effectiveness.

Our connection fully complies with the criteria listed above! CRM, SBC perform the necessary functions for business. Signal transmission is carried out using encrypted channels on the Internet and an optical cable, so that the quality is maintained even under conditions of increased load.

Using a dedicated channel will protect against various interruptions caused by congestion. The network easily withstands the necessary load, you can connect the required number of numbers and lines, quickly solve problems related to the work of your company.

Peculiarities

Innovative telephony, which is controlled via the Internet. Phones are connected by optical cable or via the Internet to a working station in the Canmos server rack. This technology is ideal for medium-sized firms, small businesses, call centers with 2-15 agents. Our company makes it possible to open a branch or a call center in Moscow without an actual presence.

All work of the new structural unit will be carried out through VPN, which will connect remote office and actual location. Its connection will allow you to solve many tasks of optimizing and automating your business. Starting a company or a new business always results in additional expenses. The use of modern technology will allow you to reduce costs to a minimum, use existing telephone sets, free of charge (software). However, the quality of communication and its efficiency will be at a higher level when using IP phones and an optical cable between the provider and the subscriber.

Functionality

Excellent functional resources. Important functions include:

• voice menu;
• Internet telephony;
• the ability to record conversations;
• forwarding to a mobile phone;
• auto attendant;
• export filtering;
• adding new numbers.

Setting specific functions depends on the tasks you are going to solve, as well as your personal preferences. You will be able to manage all network subscribers and control phone calls. The work will be systematized in accordance with specific conditions.

Work with clients

In our time, firms are actively "fighting for customers." And the winner here is the one who uses the most effective tools, a bunch of CRM. When a person wants to order a product or service from you, it is very important to keep this client. Modern technology will help you with this.

If the caller or customer hears a “busy” signal in the handset, he will turn to your competitors. To avoid this scenario, use call forwarding and a database with all calls available for viewing in user-friendly interface. With this approach incoming call necessarily processed by one of the free operators. If the client called after hours, contact him as soon as possible.

Recording conversations will allow the manager to monitor the work of his subordinates, identify and analyze errors, and make adjustments to the activities of operators and managers. So a modern automatic telephone exchange becomes an excellent assistant for improving the work of an enterprise.

Virtual PBX for free

Businesses that prefer modern technology are taking an approach that combines quality and reliability with minimal connection costs. Great solution will connect your phone to a virtual PBX for free. You get a modern telephony that works via the Internet. At the same time, such a connection becomes the most profitable for you in terms of financial costs.

You get a free interface that reflects all conversations, numbers, call time, the most economical route MG / IL is selected. Connect for free and pay only the costs of LD/IL and a monthly fee, the functionality is able to replace a regular office telephone exchange, and its capabilities will be much higher. virtual technology has significant advantages, thanks to which it is very popular today. Business owners, heads of enterprises and institutions willingly use such competitive advantages.

The functionality involves a large selection of settings, so that the company can connect additional functions depending on the needs of the company. Analog and other obsolete equipment is a thing of the past. Businesses and organizations are starting to use more efficient tools.

Free, convenient and practical

Modern technologies differ in serious convenience. The user does not need his own station, because it is connected to cloud server provider. It is enough for an employee to have one of the technical kit options:

• IP phone
• PC or tablet with ZoiPer software;
• Smartphone with ZoiPer software;
• Phones and gateway.

The connection of the equipment chosen by the subscriber is made in 15 minutes via the Internet or using an optical cable, providing high-quality communication without interference and without loss.

There is no need to be geo-referenced to your company's office. Employees can communicate with each other while in different places. It becomes much easier for managers to control the work of subordinates using CRM. Efficiency of interaction with customers, clients and partners increases. With such telephony, many conversations take place online and go beyond the office walls.

Canmos gives you the opportunity to combine all the structural divisions of your company into single network. In this case, you use one multichannel number or several. It all depends on your personal preferences and tasks that need to be addressed. For communication of users within the network, a short numbering is provided.

If you accepted correct solution connect a free virtual PBX to replace the old one, the effect will be immediate! Such telephony will be an ideal option for processing calls from buyers and customers; it can be used to organize the work of a call center.

Free and efficient

When connecting, it remains possible to save the current number using the FXO gateway. Some companies resort to such tactics to retain old subscribers. Other enterprises prefer to use everything new, believing that they will not have any losses.

Virtual telephone network capabilities allow you to handle more calls. At the same time, even with a heavy workload, telephony works without any interruptions. This becomes another argument in favor of implementing such a solution. Poor quality telephone communication leads to losses for the enterprise if the profit directly depends on the volume of accepted applications. Virtual PBX is efficient and reliable, so you are sure that the client will get through to you.

The technologies used in such telephony can withstand serious loads. The signal transmission quality remains at a high level even with the maximum network load. Telephony, carried out via the Internet, noticeably outperforms traditional telephony.

The principle of a free virtual PBX

The principle of connecting to a virtual PBX:

1. Free is not only a way to reduce costs.

2. The Moscow city numbering is allocated with the required number of lines.

3.A calling plan for internal lines is configured.

4. The amount that can be spent as much as possible per day is adjusted. Fool protection.

5. The quality of communication and the established rules are checked.

You get a telephone network that is extremely easy to use. The subscriber makes a call that goes to your phones according to the established rule. Up to a hundred people can call one number at the same time. Call processing is carried out according to the selected settings.

In most cases, the caller immediately gets to a free operator. The exception here is the moments when all operators are busy. In this situation, the caller is asked to wait - he receives a special a voice message. When one of the operators is released, the connection immediately occurs.

The operator or manager can chat for an unlimited amount of time. In this case, the conversation is recorded, and the manager receives information to analyze the activities of his employee.

Useful features and benefits

In general, the canmos policy is ideal for small and medium-sized businesses, pay monthly fees for lines and outgoing calls at surprisingly low rates, the virtual PBX itself is absolutely free, regardless of the number of employees, functionality, and other things. All intercity/international calls go through optimal routes, call quality is high, prices are good, integration with CRM is the best in terms of price and quality.

Communication stands out for its advanced functionality with many different elements. special role play the following functions:

• automatic call processing - allows you to forward and receive calls according to the scenario specified by the settings;
• voice menu - helps the caller to receive the necessary information and better navigate;
• collection of statistics personal account the user's history of incoming and outgoing calls is stored;
• black and White list– simplifies the call processing process;
• callback from the site - improves interaction with a potential customer and buyer, increases the possibility of concluding a deal.

This telephony gives additional features for a company, you can connect for free in 20 minutes. And you do not need to use any equipment. You are relieved of the need to purchase expensive stations, switches, and so on.

You will significantly save on communication services, since Internet telephony is much cheaper. Allows you to easily interact with employees who work remotely or are located in another city. Telephony empowers your company.

The TLS and HTTPS protocols provide secure and reliable connections. Competitors and intruders do not get access to your information. Even if you don't have internet or the power is out, you can keep in touch with the client who called. This feature is available thanks to the equipment of your provider.

Interaction with Canmos

Canmos connects to communication services on the basis of a license and a contract. We configure telephony based on the tasks that your organization needs to solve. Thanks to modern technologies Your customer referrals turn into sales.

PBX, working on the basis of cloud solutions, significantly improves the quality of service. You get rid of missed calls and keep potential customers, turning them into real ones. Your enterprise becomes more mobile, which is achieved by automating and optimizing many processes.

Customers and partners become more loyal towards you. The level of trust increases, the image of the organization improves, costs are optimized. Cloud telephony will take your organization to the next level.

To realize the benefits of such a PBX, interaction with an experienced provider is necessary. Canmos will help you get telephony aimed at developing your company and solving the problems you need. Use innovative communication tools to help your business.

Safety and reliability

For innovative firms, the factor plays an important role. information security. It is extremely important that confidential information does not fall into the hands of intruders. Some conversations contain information that should not be available to third parties. A virtual type PBX is able to protect you from the interception of such information.

The signal is transmitted using a special encrypted protocol, so attackers will not be able to listen to such a conversation. You get secure and reliable telephony that can protect you from failures and interception of confidential information.

Provider

The company that provides communication services, the communication provider is of great importance. It is better to cooperate with an experienced provider that has proven itself in business. Possibilities virtual network can be fully realized when you are dealing with professionals.

Order a service from Canmos and you will receive high-quality telephony for your organization. We customize the network according to the needs of the client, without offering extra costs for additional features. Canmos specialists have extensive experience working with customers of various levels. We will offer a network that suits your business needs. The tools you choose will solve the necessary business problems. Network maintenance is carried out by employees of our company. You are relieved of the need to purchase any equipment, since communication is carried out thanks to the capacities of our company. Use our opportunities to grow your business.

Free connection!

Rapid free connection . You can connect a virtual PBX for free in a few minutes. Set up integration via API with CRM, without visits of technical specialists.

Free communication connection with the ability to manage contacts through CRM, with all counterparties and control negotiations. Any business, large and small, uses the telephone, the modern realities of our life are a large number of negotiations, calls that we make ourselves and call us. Call management and their systematization will allow you to use your time more productively.

Our solutions can very effectively manage the entire telephony of the company, as well as your personal connection. What is management? How can I set up a group of phones to work in the same mode, obeying the same rules?

To answer this question, it is necessary to determine the priorities that you consider the most important in your work or personally for yourself in connection. Agree if the company is young and it is important for it not to lose a single contact, client and call, it is necessary to appreciate any incoming call distribute to large quantity employees, leave all unanswered calls in the database (CRM) data.

But when a company has already developed a certain circle of clients, it is more important for it to work with an existing circle of clients, calls from old clients should have a higher priority.

CRM+server allows you to set up multiple telephone sets for one phone number, all calls incoming to the company will be received by several people in turn or simultaneously. With this mode of operation of a multi-channel telephone number, provided there are a sufficient number of operators, all calls will be accepted. Maintaining a database of calls additional control of the quality of service.

Intelligent phone call landing system.

Sitting at the table and waiting for a call is a very difficult job, with little traffic phone calls, it is convenient to set up a queue of phone calls with the ability to record all phone numbers that called the company number. Making it easier than you think! 24 hours a day, of which we are at work for 8 hours, not counting lunch, there are weekends and holidays. The rules should be different during working hours and outside working hours. There are phone numbers listed in the database as important clients, the call from which should come to a specific manager or leader.

The cloud PBX program allows you to take into account: the number of the caller, the time of the call, the availability of free operators. The application of the established rules will save time on call processing and improve the quality of service. Use all phones that are available: IP phone, analog telephone set, smartphone, laptop, computer.

We solve 99% of all business tasks, combine the convenience of a mobile phone and the capabilities of a single company phone number.

Virtual PBX functionality

Virtual PBX canmos is a modern, efficient solution for working with calls. Consider its main functions and capabilities:

• creation of groups of users who perform similar or identical duties;
• acceptance of calls from any numbers, from any countries, and any cities;
• providing group calls with the possibility of forwarding to external lines, mobile phones both automatically and manually;
• intelligent forwarding depending on the number of the caller and the time of the call;
• redirecting calls to the necessary operators and managers;
• automatic call distribution;
• usage multichannel numbers, one number can have up to 120 incoming communication lines;
• sending notifications about missed calls received after hours or when the workload is too high, creating a waiting menu;
• automatic informing the client about an attempt to dial out after hours, fixing the caller's number;
• voice greetings and answering machines;
• faxes via IP gateway;
• recording and saving conversations;
• maintaining statistics and analytics (who called, when, from where, from what number, how long the conversation lasted, etc.);
• keeping the number even when changing the address of the company;
• integration with others API programs, integration with CRM;
• widgets to the site (call from the site, callback, chat).

Virtual PBX is connected free of charge, there is also no charge for using it subscription fee. All our clients pay only for telephone communication. Virtual PBX is a free solution for office telephony. No need to buy expensive equipment and lay telephone lines, the network has already been created and is located on the operator's server. You connect to it via the Internet or an optical cable laid between the operator and the client's office.

Advantages

Virtual PBX, in addition to ease of use, has a number of important advantages. First of all, this is the high quality of digital telephony, which is much higher than analog channels And cellular communication, where there is a dependence on environment A: walls, basement and at times can be affected by weather conditions. Very important for most users, the economic advantage. There is no need for wires, expensive equipment, installation and technical support, a free telephone number in the code 499, the cost per minute of conversation is also significantly lower than MG by 40%, MH up to 80%. Choosing a service provider is extremely important when it comes to telephony!