How to reset a smart TV to factory settings. Possible TV malfunctions and their elimination
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Thanks to the advent of "smart" TVs, it becomes possible to use Smart TV not only for watching programs. The device allows you to install applications for various purposes. There are situations when installed programs work incorrectly or give an error at all. In this case, resetting the settings to the original (factory) settings will help. Consider how to reboot a Samsung Smart TV of different series on your own.
Cause of software failure
There can be several reasons for a software failure. The most popular are:
- Conducting on the manufacturer's server technical work. Well-established work is observed by turning on the device after work.
- No internet connection or slow data reception. To fix it, you will need to check the network settings and manually enter the DNS server values.
- Legacy version firmware. You need to download the firmware from the Internet new version under specific model TV. If you install firmware for another series, you can harm Smart TV.
- Incorrect installation and operation of applications. To fix it, you will need to update or reinstall the program.
- Out of memory.
- Cache overload in the browser itself (memory should be cleared periodically).
- old version software.
The above problems are only part of the causes of software failure. If it is necessary to correct incorrect work, it is not always possible to do it yourself. If the situation cannot be corrected, simple solution the TV will be reset to its original (factory) settings.
What will happen to the TV after resetting the settings
After using the factory reset operation, everything is on your own installed applications and widgets, system settings and the TV itself will be lost. TV parameters will be the same as after buying equipment from the store. After resetting all settings, the causes of the software failure will also disappear (if the problem was in them, and not in the hardware).
A common problem with failures is not knowing what actions were performed previously. An example is the activity of a child who could “click” in menu sections and change existing settings. In most of these cases, resetting the settings will be the only way to return the device to normal operation.
Reset instructions for different series
The procedure for restarting Smart TV depends on the manufacturer's series itself. Most often, the difference in each series is in the remote remote control, namely in the way to go to the TV menu. Next, consider the instructions for each series separately.
Series D
To reset the parameters of a Samsung D series TV, perform the following procedure:
- Find the "Exit" button on the remote control. Click on it and hold for 10 seconds. This will open the TV section with the following message box: "Restoring default values for all settings."
- As an agreement, you must click the "OK" button.
In this model, reboot Smart TV is easy. However, in other Samsung models, the agreement button will be inactive. Therefore, this method will not work. How to perform a system update in other models, consider below.
Series K
If you are the owner of a Samsung K series TV, you will need to follow these steps to reset the settings to factory settings.
- Locate the "Menu" button on the remote control.
- Go to the support section.
- Next, you need to select the self-diagnosis item.
- In the diagnostic menu, find "Reset".
- The system will require you to enter a pin code. The default value is the numbers "0000" (if you have previously changed the default value, enter your code).
- The final step is to confirm the reset of all settings.
After executing the algorithm, the TV will reboot with the new settings. All previously installed applications will be removed.
J-series
This Samsung model has a similar algorithm with the previous series under consideration. The difference is in the way you go to the TV menu. The procedure looks like this:
- Navigate using the remote control to the TV menu (for this, use the "Menu", "Menu123" buttons).
- Find the support section and go to it.
- Next, you need to go to self-diagnosis and find the "Reset" item.
- You will need to enter the default code (digits "0000") and confirm the action. If you have previously changed the value of the code, you must enter a new number.
After completing the steps of the above algorithm, the TV will return to the default settings.
H-series
For Smart Samsung H series, you need to do the following:
- Navigate to the TV menu using the "Menu" or "Keypad" button.
- Go to Support/Self Diagnosis/Reset.
- Entering a pin code in the window and pressing confirmation will return Smart to factory settings.
F-series
- To go to the smart menu, press the "Menu" or "More" button.
- Next, follow the same steps as in the previous descriptions, namely: Support / Self-diagnosis / Reset.
- After entering the pin code, the system will require you to press the confirmation button.
The TV will automatically turn itself off and on, which indicates a reset. All settings and applications will be restored to the factory version.
Series E
- To enter the TV menu, you will need to select "Menu" on the remote control.
- Go to the support section.
- Find the self-diagnosis item and the “Reset” step in it.
- Entering the correct code and confirming the action to be performed will return the smart settings to the factory settings.
MQ and LS series
- Unlike the previous series, to go to the TV menu, you will need to find the button on the remote control “Home” and find the settings item directly on the screen.
- Select "Support".
- Next, click on the self-diagnosis item and select "Reset".
- In the PIN code entry window (by default, these are the numbers “0000”), enter the required numbers and complete the Smart restart process using the “OK” button.
Turning the TV off and on on your own will show that the system has been restored to its original form.
Reset settings via Smart Hub
An alternative option in case of incorrect operation of applications is resetting the settings through Smart Hub. This function completely clears the memory of all applications and reinstalls those that were original.
IMPORTANT! Before proceeding to reboot the system in this way, you should check the certification of your TV. The last digits of the Ukrainian code on the sticker must end in XUA and then have signs in the form of a shamrock. In the case of a non-certified model, the Smart Hub will be locked at the region level by the reset operation.
Once you've checked the certification and made sure you have it, you can proceed with the reset steps. To do this, you will need to follow these recommendations:
- Go to TV settings.
- Find "Support".
- Go to the "Self-diagnosis" section.
- In the specified section, select the "Reset Smart Hub" function.
- In the highlighted window, enter the PIN code and confirm the action.
After the reset operation, you will need to go to the "APPS" panel. In the window that appears with the initial information, you will need to click "OK". Next, the system will display the terms and privacy policy. Also click OK to agree. Going through all the points of the listed instructions, all applications will be reinstalled. To determine the correctness of their work, they should be checked.
Samsung Smart TV is a great choice. If you have chosen Samsung Smart TV as your new TV, then this article is really what you need. All information about updating the software for Samsung TV will be presented next, and the only thing left is to follow the necessary steps.
Features of the Samsung brand
Why should you choose these TVs for use, and what are the positive features of the Samsung brand? First, of course, value for money. In this price niche, Samsung TVs compare favorably with their counterparts by the presence of a Smart TV system, which makes it possible to turn a new purchase into a full-fledged computer using the keyboard. This unique system allows, with Internet access, to update content and download applications from the Web for free. Thus, the Smart TV update on Samsung TVs is offered, like updates to other applications, completely free of charge.
Display "Super-PVA"
All Smart TVs feature the world's best SPVA displays. That is, any element of the series not only contains a unique filling that allows you to work effectively with the Web, but also external performance that exceeds average expectations. A little about the SPVA (Super-PVA) technology, which is equipped with the Smart TV series. Its signature feature is an increase in viewing angles and an overall improved technology of PVA LCD panels. An improved pixel organization system allows, in turn, to improve the image quality on any serial display.
Updating Smart TVs over the Internet
Is it possible to update the Samsung TV on your own, given the complexity of its filling and the unique combination of components? This is another plus of the brand - intuitive clear interface. You can also use gestures or voice to operate the TV. Thanks to Interaction, this feature appears among the rest.
And now directly about how to independently update
In order to learn how to update your Samsung 4 Series Smart TV, you must first connect it to the Internet. There are two connection options: Wi-Fi or wired.
A) WiFi connection. The presence of the network name and access password is required. It is better not to connect to any network detected by the device.
- Depending on the remote control model, select either the Home or Menu buttons. In both cases, it will be necessary to go from these items to the "Settings" menu.
- From "Settings" you need to go to "Network".
- In the "Network" menu, find "Open Network Settings".
- By clicking on "Open network settings", go to the network selection. In this case, the "Wireless" option.
- From the options that appear, select the one you need and enter the network password.
- Wait for the message "The TV is connected to wireless network».
If the TV does not connect, check the password for correctness and Caps Lock. It is also possible to reboot the Wi-Fi router, the problem may be in it. How to update "Samsung", TV 4 series, without Network? In case of repeated cases of no connection, contact your ISP. The Internet must be connected.
If you have a stable connection and an active connection, following the instructions, you will connect the network in less than 10 minutes.
B) Cable connection.
How to update Samsung 4 Series Smart TV via wired connection?
To connect through a router:
- A WAN cable is inserted into the router. A LAN cable is inserted into the TV and router. TV connection point LAN cable marked with the corresponding letters.
- Enter the TV menu using the Home or Menu buttons on the remote control (depending on the remote control model).
- Select "Settings" from the menu.
- In "Settings" - "Network".
- Then you need to go to "Open network settings".
- Network type - "Cable".
- Wait until the connection is completed and "The TV is connected to the Internet" appears.
Final Steps
After the connection to the Internet through any network options is completed, the question of how to update the Samsung Smart TV 4 series is still relevant - after all, so far we have completed only part of what is needed.
- In the “Menu” item (the “house” or Menu button), select the “Support” item.
- Then - "Software Update".
- "Update now" - the TV will check for updates.
- If newer versions are available, the option to "Update now?" will appear. Choose the answer "Yes".
- Wait for the TV to load new firmware, do not turn it off.
- After downloading the update, the TV will turn off and turn on again by itself.
Ready! You managed to install the software update for your Samsung TV yourself.
Finally
We hope that the article was interesting for you and you managed to find all the answers to the most difficult questions. Thank you for your attention, dear readers.
There are 10 main ways to restore WiFi on modern TVs. Most of them are related to fixing the wireless network settings. Required parameters for Samsung devices, LG, Panasonic and Sony can be changed at home without contacting service center.
Consider in turn all the main ways to fix configuration errors:
1. Reboot TV and router
The first action to take if WiFi does not work on the TV is to restart the Smart TV and the router. The failure can be programmatic in nature and can be easily corrected by re-initializing the device drivers. To restart your TV, turn it off and on again. Some experts also recommend unplugging the appliance and then plugging it back in. This advice makes sense for those TVs that remain connected to local network even after turning off the screen.
When rebooting the router, you must wait 10-20 seconds between turning it off and on. During this time, the previous Internet session will be closed on the provider's side. Therefore, the connection will be made again, with reset settings. When the Smart TV and router turn on again, try connecting WiFi.
2. Manually specifying connection data
Using the Smart TV's built-in menu, navigate to Settings WiFi connections. Select the manual mode for specifying settings if the DHCP server is disabled on the router, and the connection with automatic detection parameters does not work. In the "IP address" line, enter any IP from the local range. Valid start and end addresses are available for clarification in the admin panel of the router.
In the "Subnet mask" field, you must specify which part of the IP range will be used to address local network clients. A common value for this setting is 255.255.255.0. In the "Gateway" line, enter the IP address of the router, which is used to enter the settings.
Advice! The subnet mask and gateway can also be checked through any computer connected to your router. To do this, select command line V context menu start button. In the window that opens, enter the command: "ipconfig / all" and press "Enter".
3. Troubleshooting DNS Servers
This method is especially relevant for Samsung TVs. Accessing the Internet and multimedia content through the Smart Hub becomes difficult when Samsung's servers are overloaded. When specifying your own DNS server addresses, the connection to Internet resources will be made directly, without using the manufacturer's infrastructure.
DNS server addresses are specified in the provider's support. You can also use free public DNS. This service is provided by Google, Yandex, OpenDNS. For example, to use address Google servers just enter the IP of the main server: 8.8.8.8 and additional: 8.8.4.4. If there is no text field for entering an alternative server, enter only the first address in the DNS settings.
4. Using a different WiFi connection method
If you have established a connection by manually entering a wireless network password, try connecting via WPS. WiFi technology Protected Setup allows you to activate the quick connection mode in the TV settings. After that, a similar mode must be activated on the router. This is done through the control panel or a special button on the back of the case.
To log in to the router's web interface, turn the device over and look for the login sticker. It is usually located on the bottom side and indicates the standard IP address, username and password. Enter IP in any browser and provide information account available on the sticker. Then go to the "WPS" section and activate this feature. Quick connection will be available within 1-2 minutes.
In the case when the WPS protocol was used initially, but on this moment connection could not be established, enter the information in manual mode. When connecting to a hidden network, you will need to specify not only the access key, but also WiFi name(SSID). TVs with early versions Firmware does not always support search hidden networks. Therefore, before updating the software, it is recommended to remove the hiding of the network name in the router settings.
5. Reset your TV
A quick way, which in some cases helps to solve problems with WiFi on Smart TV, is restoring factory settings. Before its execution, it is desirable to rewrite the values of the main parameters that are not related to the network. After the reset, you will be able to return them based on the recorded information. Menu path to restore factory settings on popular TV models:
- LG: "Settings -> Advanced -> General -> Factory Reset".
- Samsung: "Support -> Self-diagnosis -> Reset".
- Panasonic: "Settings -> System menu -> Initial settings".
Note! When you install the factory settings will be returned not only standard parameters networks. Settings for picture, sound, power saving, and other smart TV features will not be saved.
6. Changing the location of the router
Wireless network problems on the TV may be due to poor signal reception from the router. If possible, move the router closer to the Smart TV and install it so that there is less interference in the path of radio waves. The main obstacles to signal transmission are walls, pieces of furniture and working household appliances.
Provide better connection via WiFi, installing an access point on a hill will help. For example, you can put the router on a cabinet or hang it over a door. If it is not possible to move the router closer to the TV, connect more powerful antenna. The higher the antenna gain, the better the network will work on Smart TV.
7. Troubleshooting WiFi Router
Difficulties in connecting to a wireless network may be caused by wrong settings router. To change them, go to the control panel. Click the DHCP tab and make sure the DHCP server is enabled and working properly. When it is turned off, the TV and other network devices will not automatically be assigned a local IP address. Normal routing and Internet access will not be possible.
Check the "Security" tab in the router settings. If client MAC filtering is enabled, disable it. On ASUS routers, TP-Link, D-Link, Huawei and some other manufacturers, the MAC address of any device can be entered in " White list". In the future, connections from devices from this list will not be blocked, so normal operation will be restored. WiFi operation on TV.
The MAC address of the Smart TV is listed in the settings. The exact path differs depending on the brand, on most TVs from popular manufacturers, the necessary information is in the menu:
- Samsung: "Support -> Contact Samsung -> Down Arrow -> Wireless MAC".
- LG: "Setting -> Support -> Product Information".
- Philips: "Installation -> Manual network setup -> View network settings-> Start.
Important! After adding the MAC address of the Smart TV to the "white list" or changing other parameters of the router, restart it. To do this, use the "System" or "System Tools" menu item. You can also use the power button on the case or temporarily unplug the device from the outlet.
8. TV firmware update
Built-in Smart TV software needs timely update. Errors can accumulate during operation, resulting in difficulties when connecting to the Internet via WiFi. Depending on the TV model, the update can be done in several ways:
- Via wireless network;
- Using cable Internet;
- Via an external USB drive (flash drive or hard drive).
If WiFi is not working on your Smart TV, use the second or third option to download the new software version. Detailed instructions for software updates is usually posted on the website of the company that released the TV. Possible titles for the desired section are "Help", "Support" or "Help Center".
While the utility is running, it is important not to disconnect or de-energize the device. Any interruption may affect the further functionality of the Smart TV. Do not use third party firmware to avoid loss of warranty service.
9. Replacing the WiFi adapter with an external one
This method will not fix problems with the internal radio. But if it is because of them that errors occur when connecting, use an external device. The form factor of such a WiFi adapter resembles a regular USB flash drive. Like most other devices, it works when connected to a TV via USB.
On sale there is another type of adapters for receiving WiFi. They have an external multi-directional antenna that provides better signal reception from the router. Such modules are recommended to be connected via a USB extension cable, placing them at some distance from the TV. Thanks to this connection, interference from a working Smart TV will be minimized, and the data exchange speed will increase.
Important advice! Before buying an external adapter for connecting to a wireless network, check the list of supported devices in the instructions. This information can also be found on the manufacturer's website or in technical support.
Tutorial video: Connecting the TV to a WI-FI network
10. Using a cable connection
The breakdown of the radio module on the TV is the main reason why the previous tips may not help solve the problem. If you have tried all the ways to solve problems with WiFi, most likely there is a malfunction at the hardware level. It is recommended to return the device to a service center. Within the warranty period, the WiFi module will be replaced free of charge.
If it is not possible to take the device to the workshop, you can use the cable connection. To do this, insert one end of the power cord into the "LAN" port on the router, and connect the other end to the TV. Routers usually have 2-4 Ethernet outputs, any of them can be used to connect a TV.
Modern TVs are a device similar to a computer, smartphone or tablet. And very often in such devices some kind of program failure occurs, caused by an error in the software or a malfunction of the device.
This can manifest itself in completely different ways, for example:
- random reboot of the device
- freezing of the device (the picture stops or disappears, the sound may be present).
- stops responding to remote control key presses.
- Hangs when switching modes.
What is the first thing to do in case of a TV malfunction.
The recommendations of all manufacturers are the same. If the TV is behaving abnormally, the first thing to do is to reset the TV. This means that the TV will start all the programs necessary to work again.
How to reset the TV
Unplug the device from the network (do not just turn it off with a remote control, but pull the plug out of the socket for 15-20 seconds) and turn it on again, the standby LED can serve as a guide, if it goes out, then the TV is completely turned off. If the TV is not out of order, then after turning off the mains and reclosing the device will start and it should work.
Why does the TV malfunction, there are 2 cases,
- first software failure, occurs or due to software flaws, as a rule, it is massive in this case, manufacturers recommend waiting for a software update in which errors will be removed.
- the second most sad, the failure of any element or its unstable operation, in modern TV there is a main chip in which the processor and controllers are assembled, as well as memory chips and other elements.
What can I say, using such a device is not comfortable, so if you can replace it immediately after purchase, then it’s better to do it, but if more time has passed, then send the TV to a service center to fix the problem.
If unstable work TV is caused by a malfunction, then sooner or later it will not turn on at all.
Philips appliances are distinguished by such unstable work, according to user reviews.
Knowing how to reset Samsung and LG TVs is recommended to all owners of these television receivers. This simple operation will help you reset the device in case of a freeze, incorrect user actions, incorrect operation, or in other cases.
Most often, it is necessary to restart the device due to a software failure that disrupted the operation of the television receiver. Causes may be voltage fluctuations, old version software, incorrect user actions, childish pranks, lack of memory, etc.
If the Internet is disconnected in the smart TV menu when installing or updating an application, Smart Hub may be blocked. To restore it to work, you will also need to reboot television receiver.
What will happen to the TV after resetting the settings
Resetting your TV will reset your device to factory settings. All changes made by the user, including installed widgets and applications in the smart TV menu, as well as tuned TV channels, will be deleted. All problems, unless they are hardware, will also disappear.
If the malfunction remains, with a high probability this means a breakdown of the television receiver itself. In this case, you will need to take the device to a service center that repairs Samsung TVs or LG.
You need to know that even if you reboot the TV receiver, its firmware version remains unchanged, i.e. resetting it to the old one will not work.
How to reset your Samsung TV
To adjust the operation of Samsung equipment, you need to know the series and model of the device. On different devices, this process is performed in different ways.
The LG TV reboots as follows.
It is necessary to press the Home button on the remote control with the image of the house to go to the TV menu. Here you need to open Settings”, this section can be found by the icon with a drawn gear.
Next, you need to click on the button with the image of three vertically arranged dots and open the "General" tab. Here you should click "Reset to factory settings". During the operation, turn off the TV receiver is prohibited.
In the event that the "Security" parameter is activated, you will need to enter a pin code to restart the TV receiver.
Conclusion
If the TV screen is not working due to a software glitch, you will need to reboot the device and reset it to factory settings to fix the problem. This procedure allows you to restore the settings of the TV receiver and delete all changes made by the user, including erroneous ones that entailed incorrect work TV screen.
Reboot can be performed from the TV panel menu for LG, Samsung or other brand equipment. The procedure differs not only on devices different manufacturers, but also depending on model range and year of manufacture of the device from one company.