It is currently not possible to generate a key. Instructions for generating an electronic signature key

17.05.2020

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Despite the constant development of technology, Internet systems cannot fully insure against any overlays. Errors may occur at any time during operation. This article contains answers to FAQ for errors that are difficult to solve.

Mistakes

As a rule, the matter does not end with one systemic defect. There is a small list of inaccuracies that a VTB client may encounter at any time.

How to decide?	What's happened?	What is needed for this?
On one's own	Private key file not set (wrong password);	Internet connection
	CIPF initialization errors;
	Error creating key carrier CIPF;
	Errors in decoding the secret key;
	Error reading key container.
With the help of VTB specialists	Internal error, please try the operation later;	Appeal to the VTB office with a Russian passport.
	The user is not connected to any client;
	Authentication error;
	The account is blocked.

For each of the above points, there is a solution that can be used by all VTB customers who are faced with a specific problem. So, how to fix different kinds of errors?

Private key file not set or password incorrect

This problem occurs:

When entering a password on the login page. The occurrence of a problem on this stage indicates that an incorrect password may indeed have been entered. It can be changed, after this procedure, you must enter a login and New Password.

To solve it, it is recommended to check the correctness of the entered password at the entrance: language (RU / ENG), letter case. It should be remembered that the code for decrypting the key is not recoverable. You can change or change the password for accessing the VTB-Online system.

After pressing the "Login" button. The error that occurred at this stage indicates that the private key files are corrupted.

If a saved copy of the key is available, then it will be possible to log into the system with its help. Additionally, it is recommended to exit Personal Area using browser Internet Explorer versions from 10.0, which should be run in "Administrator" mode.

If backup copy missing or not working, the client can request new certificate and save it additionally to another storage medium: USB flash drive, removable disk.

For its operation in the Personal Account, the certificate must be activated at the VTB branch by providing an act of entering the Key Certificate at the place where the accounts were opened. As a result, the error "Secret key file is not set" VTB service disappears.

Error when initializing CIPF

This problem occurs if the directory field of the CIPF key carrier contains the path to the directory that does not contain the "keys" folder and a bunch of files: kek.opq, mk.db3, masks.db3, rand.opq, request.pem. At the same time, an error in accessing an external system also takes place.

How can this problem be dealt with? The main thing is to make another direction in the general directory, where the "keys" folder and all the above files will be located. If all files are stored on removable media, then the client must specify the direction to it.

Error when creating a CIPF key carrier

This error can occur for two reasons:

Reason 1: non-existent path. The occurrence of this error informs that the path leads to a directory that does not exist on the system or media removed from the device. To solve this problem, you need to look at the direction on the line "Key CIPF directory", which should lead to an empty directory.

Reason 2: The path is write-protected. First, the attributes set in the directory properties are checked, to do this, follow the instructions:

Click on the desired folder and click select "Tools", "Properties" tab.
Go to the "General" tab and select the "Attributes" section.
Look at the read-only attribute line and make sure there is no marker next to the line. It can be in the form of a check mark or a green square. If the marker is present, then it must be removed, leaving the square empty.
Give consent to all pop-up system messages and confirm the changes by clicking on the "OK" button.
Update your personal account by pressing "Ctrl + F5" on the keyboard and specify the direction to the "CIPF Key Carrier Catalog" again.

If it is impossible to remove the "Attribute", that is, the actual lack of access to the administrator's functions, you should request a certificate for a flash drive or request the rights of the system manager.

Internal error, please try again later

The option when the operation being performed is temporarily unavailable also takes place. This problem occurs when accounts are duplicated. The only solution to this is to contact the VTB branch to specialists.

Error decoding private key

The problem usually occurs when the certificate is saved to the keyed media. It is possible that the password for decrypting the key is entered incorrectly. To solve it, you need to check the keyboard language, case, correct input. Alternatively, you can write the password in the Russian layout. If you still forgot it, then you can request a new certificate and save it to a clean storage medium.

Errors may appear when you click on the floppy disk icon. In this case, you need to check the entire structure of the files in the directory where the certificate is saved. It should contain the following names: "masks.db3", "rand.opg", "kek.opg", "mk.db3", "request.pem" and the "keys" folder with the file "00000001.key". If the name of the documents in the folder is written differently, then you should rename it to the correct one and check if the problem has disappeared.

The user is not connected to any client

It is written at the entrance to the Personal Account, if the client's account is blocked in the VTB client bank. To make a decision, you need to go to a convenient VTB office with a passport.

Authentication error

This information appears on the screen when trying to authorize in the Personal Account of a VTB client. If such a problem is present, then with a passport it is necessary to contact banking specialists at the VTB office.

The account is blocked

The user can act different ways, depending on the information on the screen. If an unlock time is specified, then you should wait for this particular time. If you are advised to contact VTB technical support, then you should do just that.

If the client bank has been blocked and nothing else is indicated, then in this case the client must personally contact the VTB branch with a document that confirms the person’s identity, where managers will give recommendations or unblock closed accounts.

Error reading key container

Occurs when there is no certificate on the media. To fix it, you need to check the entire directory structure, the shared folder should contain the following documents: "masks.db3", "rand.opg", "kek.opg", "mk.db3", "request.pem" and "keys", "cert", "CA" folders. If some folders are missing, then go to the VTB personal account and resave the certificate. How to do it? In the CIPF key carrier directory field, specify the correct path to the root directory with the necessary documents and click the Save button. Then you can try logging in again.

What is the CIPF key carrier catalog?

CIPF is a service that provides electronic encryption of documents. This is usually used to get a signature important information or, conversely, sending documents. Where can I get the catalog of the CIPF key carrier? It's actually a place to save electronic keys, in this situation, the keys of the VTB client bank are stored. Store it, preferably on a separate medium: flash card, disk or internal storage.

Instructions for creating cryptographic keys

How to create a secret key in VTB client bank? To begin with, you enter the client bank using a link; at the initial login, the system may offer the installation of an ActiveX control element to protect information. After installing the component, you need to set up your personal account to register the organization in the VTB banking system.

For creating secret keys you need to get a certificate:

Log in to the online office;
The reader (password generator) can generate a login code if used by the client. If it is, then you need to press the "B" button on the device and the automatic generator will generate a code.
An SMS with a one-time code is sent to the phone number associated with the VTB personal account.
The password for the first login must be changed in the settings from temporary to permanent and more secure.

In LC VTB, you can create a certificate. Storage space must be found in advance on a flash drive or computer.

Please note that only one certificate should be stored in one folder, without any other files remaining. Otherwise, you will get an error related to the VTB client bank. To do this, on the "Request a new certificate" tab, you must specify the path to the folder in which the keys are stored.

When a message from the computer "Initializing the generator" appears, you need to move the mouse in random order.

When completed, a new decryption input window will appear, prompting you to enter a new secret key password. It must be remembered, attention is also drawn to the case of letters and the language of the keyboard.
Next, the creation of the certificate is completed. It will be available in the "Requests" section, where it will transfer the VTB client automatically. After receiving the certificate, a message appears about sending data to the bank.

VTB key generation

To create a unique key, you need to install the Quik VTB program (publisher Step Up inc), which is needed to create secret keys.

We launch the application on a PC and at the initial stage, the application offers us to show the path to the storage location of the codes, the client name and password with which we will open the service. If the client password specified at this stage is lost, the crypto key is created again and from the very beginning, since this password is not recoverable.
The second step is to confirm the password.
In the next window, the parameters of the created key are checked. If everything is correct, click the "Next" button.
Then a message about entering random numbers appears. The data entered in the line does not need to be remembered. Finish with the "Install" button.

After creation, you can click the "Finish" button and complete the work with crypto keys. Now we are sending the e-key document for registration on email address: [email protected], but for safety, a file called sekring.txk is not sent. The letter contains the full details of the owner, the agreement number specified in the notice, clause 2, and the pubring.txk file.

We are waiting for the bank's response, print out the application from the response letter and put signatures at any VTB office in the presence of a banking specialist.

If the VTB client forgot the secret key password?

Unfortunately, it is not possible to reissue or change the password for the certificate in the VTB online client. To work, you need to re-save the document itself, then the electronic keys will be updated.

When problems arise in the VTB client bank, not all users can cope with the solution on their own. And in such cases, you can contact for advice on the number hotline V technical support to operators, give your data for authorization and calmly use the solutions of specialists.

And push the button "Further".

And push the button "Install".