Installing the capicom yandex browser library. Instructions for installing and configuring electronic signature tools Instructions for installing and configuring electronic signature tools

Installing the capicom yandex browser library. Instructions for installing and configuring electronic signature tools Instructions for installing and configuring electronic signature tools
26.03.2022

Many procurement participants, regardless of experience, face the problem of correct work on the electronic trading platform. These errors can be discovered at any time, including during the electronic trading process.

The consequences can be very different, namely:

  • Not submitted in time application for participation in the competition
  • Lost e-auction
  • State contract not signed on time

The three most common problems in working with an electronic signature

  1. The certificate of the procurement participant is not displayed on the electronic platform
  2. Electronic signature does not sign documents

In fact, there can be much more errors, but we will analyze the main and their causes, as well as outline possible ways to fix problems.

The most important thing is to remember that for correct operation electronic signature you need to use a browser Internet Explorer not lower than version 8 and, preferably, not higher than 11 (with version 11 there are no guarantees of stable operation of the signature).

The signing key certificate is not visible on the site when trying to log in

In this case, the error is caused by several reasons at once, namely:

  • Incorrect configuration of the signing key certificate
  • Internet browser configured incorrectly
  • Certification Authority Root Certificate Missing

How to solve a problem?

First of all, you need to make sure that you have correctly installed the public part of the certificate into the personal part through the CIPF (Crypto Pro). At the same time, the version installed program suitable for your operating system type.

Then, in the settings of the Internet Explorer browser, you need to add site addresses to trusted sites and enable all ActiveX controls.

Electronic signature gives an error when signing documents

Typically, this error occurs in a number of cases:

  • CryptoPro license expired
  • Inserted media with a different certificate

How to fix it?

To do this, you need to obtain a new license by contacting the Certification Authority. After the license has been successfully obtained, you need to launch CryptoPro and enter serial number licenses.

In the second case, you need to check all closed containers (carriers) inserted into the computer's USB port and check that the correct certificate has been selected.

The system gives an error when entering the electronic platform

This error may be due to a combination of the reasons listed above. As practice shows, such an error primarily appears due to an incorrectly installed Capicom library. We recommend that you check the presence of the installed library on your computer and pay attention to the need to copy 2 system files with .dll extension into one of Windows folders, when using a 64-bit system.

In order for you to avoid such mistakes, before installing an electronic signature, read on installing and configuring an electronic signature or order an issue and configuration of an electronic signature in our company.

  • When can I get accreditation for the ETP?

    Consideration of applications for accreditation is carried out by the Operator within a period of not more than 5 working days from the date of acceptance of the documents and information required for accreditation.

    Based on the results of consideration of the application for accreditation to the address Email the organization will be notified of the decision.

  • How much does registration cost?

    Registration on the site as an applicant (procurement participant) is free of charge.

    Write-off Money is carried out if the Participant is recognized as the Winner (sole participant) of the electronic procedure in the amount of a certain percentage, depending on the initial maximum price of the electronic procedure, in accordance with the approved tariffs (Appendix 1 to the Rules of the ETP Avtodor - Trading Platform).

  • I went through the user registration procedure, but I did not receive an email with an activation code.

    You need to make sure that your mail server does not block incoming email messages from cognitive.ru. To do this, contact your system administrator.

    If you can't unlock email address, then you need to specify another email with external server(mail , gmail, yandex, etc.). Log in to the site with your username and password. In the form of activation of the email address, select "Specify another email". In the form that appears, enter a new email address and click OK.

  • I submitted an application for registration more than 5 days ago, I still have not received a response.

    You either did not activate your e-mail address, or did not sign the application for accreditation with an electronic signature.

    The accreditation procedure consists of two stages:
    1. Registration of a new user in the System and activation of an email address
    2. Submission of an application for accreditation of an organization as an Applicant / Bid Organizer.
    Confirm your email, sign and submit the application.

  • How to send an application for reconsideration after receiving a denial of accreditation?

    To edit the application, you need to go to the site using the login and password specified during registration initially. Create a new account- no need. A previously submitted application will be available for editing. It is necessary to correct the reasons for the refusal and send the application for consideration.

  • How many times can you apply for accreditation?

    You can send an application for accreditation an unlimited number of times until you receive registration on the ETP Avtodor - Trading Platform.

Application of electronic signature

How to bid

  • How do I apply for a procedure?

    1. In order to apply for participation in the procedure, you need to go to your personal account, then select Procedures - Current procedures.
    2. From the list that opens, select the procedure you are interested in. In the transaction column, select the "Prepare Application" icon.
    Submission of the application - Set the offer price and attach the necessary documents, if the requirement is established - Form and send the application.

  • How many times can I apply for participation in the procedure? / How to correct the submitted application for participation in the procedure?

    The Procurement Participant may submit only one application for the procurement procedure.

    You also have the opportunity to correct a previously submitted application. To do this, you need to go to your personal account, then select Procedures - Current procedures. Select the procedure you are interested in from the drop-down list. In the operation column, select the "Apply for participation" icon. In this case, the previously submitted application is canceled, and only a new application is displayed in the system.

  • Do I need to secure an application to participate in the procedure? / Is participation in the procedures paid or free of charge?

    You can clarify whether the requirements for securing the application are established in the documentation (notice) about the procedure: Procedures - Current procedures - Select the required procedure - View the Notice of the procedure.

    Participation in the procedures is free. Funds are debited if the Participant is recognized as the Winner (sole participant) of the electronic procedure in the amount of a certain percentage, depending on the initial maximum price of the electronic procedure, in accordance with the approved tariffs (Appendix 1 to the Rules of the ETP Avtodor - Trading Platform).

Technical features when working on the ETP

  • When entering the site (signing documents), an error occurs: .... “There are no or incorrectly configured tools for working with ES on your computer. Contact the provider of your certificate and CIPF .... "

    1. Make sure you are using the client application (browser) Internet Explorer 7.0 or higher. In other browsers, it is not possible to use ES.
    2. Open Tools - Internet Options, tab Security - trusted sites - sites - should be added nodes "", the check mark of the nodes of this zone is unchecked. Close the "Trusted sites" window, set the security level for this zone to "low".
    3. Go to the "general" - "delete" tab: delete temporary internet files and cookies. Close Internet Options and Internet Explorer.
    4. Open Internet Explorer. Go to . If a yellow bar appears at the top of the screen (CAPICOM) when working with the system, click on this bar right click mouse and select "Install...". This must be done every time such a streak occurs.
    If CAPICOM does not install in any way, uninstall the CAPICOM security update: start - control panel - add / remove programs - view installed updates- select security apdater for capicom and click delete. You may need to restart your PC afterwards.

  • How to set up the functionality of signing an ES on an ETP in Internet Explorer, Google Chrome, Chromium, Mozilla FireFox, Opera, Yandex Browser

    For the correct use of the ES on the Avtodor-TP electronic trading platform in Internet Explorer browsers, Google Chrome, Mozilla FireFox, Opera or Yandex Browser download and install the latest version of CryptoPro EDS Browser plug-in and follow these steps:

    Internet browser Explorer version 8.0 and above:
    1. Restart your browser and return to the login page;
    2. Select the Full mode of the signing mechanism using the "Limited functionality of working with EDS" option located at the bottom of the page, and try to log in using the EDS.

    In the Microsoft Edge browser available on the Windows 10 operating system:
    1. Restart the browser and try to log in using the ES;
    2. In the browser menu, you must run the "Open in Internet Explorer" function;
    3. Select the Full mode of the signing mechanism using the "Limited functionality of working with EDS" option located at the bottom of the page and try to log in using the EDS.

    IN Google browser Chrome, Chromium or Yandex Browser:
    1. Install the browser extension;
    2. Follow the link chrome://extensions/

    3. Restart your browser and try logging in with an ES.

    IN Opera browser:
    1. Follow the link and add the Download extension to your browser Chrome Extension;
    2. Install the CryptoPro Extension for CAdES Browser Plug-in in your browser;
    3. Go to opera://extensions and make sure the CryptoPro Extension for CAdES Browser Plug-in is enabled;
    4. Restart your browser and try logging in with an ES.

    IN Mozilla browser Firefox:
    1. In the browser menu Add-ons - Plugins (or by the link about:addons) enable the CryptoPro Extension for CAdES Browser Plug-in;
    2. Restart your browser and try logging in with an ES.

  • … The CAPICOM library could not be loaded, possibly due to low permissions on the local machine / object error.

    1. Try moving the Token to a different USB port.

    2. Open Internet Explorer Tools - Internet Options, go to the Contents - Certificates - Personal tab - your personal certificate should be displayed (if it is not there, then you need to install it).

    3. Check through Start - Programs - CryptoPro - CryptoPro PKI - license management, license validity period.

    4. Check through Start - Programs - CryptoPro - CryptoPro CSP– service – view certificates in the container, whether there is a signing key on the Token. If the key is missing, you must contact the CA.

  • … Insert key media.

    1. Wrong certificate selected. Please try again with the correct certificate.
    2. If the certificate is selected correctly, but still the same error - you need to reinstall the certificate and try to sign again.

  • … The operation was canceled by the user.

    In the "security alter" window, click "No" and check the box. You need to reset your Internet Explorer settings. Go to the "general" - "delete" tab: delete temporary internet files and cookies. Close Internet Explorer. Open Internet Explorer. Try signing again.

  • … No available ES certificates are installed in your browser.

    Make sure that you are working with the client application (browser) Internet Explorer 7.0 or higher. Other browsers cannot use the electronic signature.

  • … The certificate is invalid. It may have expired.

    1. Check the date and time on your computer.

    2. Check through Start - Programs - CryptoPro - CryptoPro PKI - license management, license validity period. If the deadline has passed, then you need to contact the CryptoPro supplier.

    3. Open Internet Explorer - Tools - Internet Options, go to the Contents - Certificates - Personal tab - your personal certificate should be displayed (check the validity period of the certificate). If the certificate has expired, you need to renew (purchase a new) key certificate.

  • CryptoPro does not see Token.

    Check if the ruToken driver is installed. Open the ruToken control panel.

    1. If the reader is not detected, try installing it in a different USB connector. It will not be determined in another - contact the ruToken supplier (the place where ruToken was purchased).

    2. If the reader is identified, click the "Information" button. Pay attention to the size of the media and the amount of free memory: ES takes at least 5000 bytes. By simple subtraction, you can understand whether it is fully or partially removed (For example: There should be no more than 3104 bytes of free memory on a ruToken 8Kb media).

  • Installing the ruToken driver: Error. Calling function RTSC_Start_Service. Function to call: OpenService. error code: 1060: The specified service…

    Check if the Smartcard service is running:

    Start/Control Panel/Administrative Tools/Services. Find the Smartcard service here. If it has a status of not working, then turn it on. If the status is working, then disable and re-enable.

    In unlicensed Windows versions the service may be initially removed.

  • Error. Calling function: RTDRVS_Register_Rutoken_Reader_Divice. Function called: SetupDiCallClassInstaller error code: -536870387.

    This error is caused by a failure in the winscard.dll system library. Please contact your system administrator as decide this problem can reinstall the service pack or install the service pack 3.

  • When installing a certificate, the message "Keyset not defined" or "Keyset does not exist" appears.

    1. Open Start - All Programs - CryptoPro - CryptoPro PKI - click "license management", in the right window click on CryptoPro CSP, in the top panel click on the rightmost icon "Enter a new license serial number". Enter the serial number from your license agreement.
    2. Click Start / Control Panel / CryptoPro CSP.
    Go to the "Tools" tab and click on the "Delete remembered passwords" button. Check the "User" item and click the OK button.

    Click View Certificates in Container - Browse, in the Select key container» check "Unique names" and reinstall the certificate.

    If key carrier- floppy disk or flash card, you need to view its contents. At the root of the media there must be a folder with six files with the extension .key

  • Internet Explorer cannot display the page / Error:

    10053 - Error connecting to the server.

    Check the stability of the Internet connection (low speed or no Internet). Make the required settings for site operation.

Financial operations / work with accounts

Thank you very much, Mikhail, everything was done promptly and, most importantly, it was clear to me ... Since we found mutual language. I would like to keep in touch with you in the future. I hope for fruitful cooperation.

Olesya Mikhailovna - General Director LLC "VKS"

On behalf of the State Unitary Enterprise "Sevastopol Aviation Enterprise" we express our gratitude for the professionalism and efficiency of your company! We wish your company further prosperity!

Guskova Liliya Ivanovna - manager. SUE "SAP"

Thank you Michael for your help with the design. Very qualified employee +5!

Nadiya Shamilyevna - Entrepreneur IP Anoshkina

On behalf of the company "AKB-Avto" and on my own behalf, I express my gratitude to you and all the employees of your company for productive and high-quality work, sensitive attitude to customer requirements and efficiency in the execution of ordered work.

Nasibullina Alfira - Senior Manager"AKB-Auto"

I want to thank the consultant Mikhail for the excellent work, timely and complete consultations. He is very attentive to the client's problems and questions, promptly solving the most difficult situations that would seem to me. It's a pleasure to work with Michael!!! I will now recommend your company to my clients and friends. Yes, and technical support consultants are also very polite, attentive, they helped to cope with the difficult installation of the key. Thank you!!!

Olga Sevostyanova.

Acquisition of the key turned out to be very easy and even pleasant. Many thanks for the assistance to the manager Michael. Explains things that are complex and massive to understand, concisely, but very clearly. In addition, I called the hotline free line and on-line, together with Mikhail left a request. I got the key in 2 business days. In general, I recommend it if you save your time, but at the same time you want to have an understanding of what you are buying and what you are paying for. Thank you.

Levitsky Alexander Konstantinovich Samara

Personal gratitude to the consultant Mikhail Vladimirovich for the prompt consultation and work on the accelerated receipt of the ES certificate. During the preliminary consultation, the optimal set is selected individual services. The end result is immediate.

Stoyanova N.L. - Chief Accountant LLC "SITECRIME"

thanks for operational work and expert help! I was very pleased with the advice!

Dmitry Fomin

LLC "Expert System" thanks the consultant Mikhail for the prompt work! We wish your company growth and prosperity!

Sukhanova M.S. - AppraiserLLC "Expert System", Volgograd

Thanks to the consultant, who introduced himself as Mikhail, for the efficiency in working with clients.

Ponomarev Stepan Gennadievich

Many thanks to the consultant Mikhail, for the assistance in obtaining the EDS. For prompt work and advice on issues arising in the process of registration.

Leonid Nekrasov

The company, represented by consultant Mikhail, does the impossible! Speed ​​up accreditation in less than 1 hour! Payment upon rendering of the service. I thought this didn't happen. With full responsibility, I can advise you to contact the Center for issuing electronic signatures.

Description

When working with electronic trading platform(ETP) one of the following errors occurs:

  • "On your computer, tools for working with EDS are missing or incorrectly configured. Contact the supplier of your certificate and CIPF."
  • "Error! The CAPICOM library cannot be loaded, possibly due to low permissions on this local machine"
  • "CAPICOM object not installed"
  • "Unable to create object by Object Programming Server"
  • "Your browser does not have permissions to use ActiveX objects"

Solution

If the error appears on EETP roseltorg.ru and you are not using Internet Explorer (IE), make sure that "CryptoPro Browser Plug-In" is indicated in the plugin selection.

If you are using Internet Explorer below version 9, make sure 32-bit IE is running. Capicom does not work on 64-bit IE.

Need to produce following settings Internet Explorer:

1. Add ETP addresses to Trusted Sites.

In Internet Explorer, "Tools" - "Internet Options" - tab "Security";

Select "Trusted Sites" ("Trusted Sites"); - button "Nodes" ("Sites");

Remove the flag "All hosts in this zone require server verification (https:)" at the bottom (not all ETPs work over a secure https:// connection);

In the line "Add the next node to the zone" enter the ETP address (via http and https);

"Add" button.

2. For the "Trusted Sites" ("Trusted Sites") zone, allow the use of Active-X controls.

In Internet Explorer, "Tools" - "Internet Options" - "Security" tab; select "Trusted sites" ("Trusted sites"); click the "Other..." button;

In the "Active-X controls and plug-ins" section, check "Enable" for all parameters (for IE 6 - "Allow").

3. Install and register the capicom.dll library.

Download file

Copy the capicom.dll file to the C:\WINDOWS\system32 folder (for Windows XP, Vista, Win7 - C:\WINDOWS\system32\regsvr32 );

Click the "Start" button and select "Run";

In the "Startup" window, in the "Open" field, type or copy: for Windows XP, Vista, Win7 - C:\WINDOWS\system32\regsvr32 capicom.dll

Click OK.

Registration of libraries may be prohibited local policy access rights. In this case, you need to contact the system administrator.

4. Check certificate status

Go to "Rutoken Control Panel" - "Certificates" tab

Highlight the certificate - the status of the certificate should be "Valid"

Errors are possible: "Certificate is untrusted"/"Failed to check revocation status" or " ", follow the solution from the instructions.

5. Check the rights to the capicom.dll library

Open the C:\Windows\System32 directory,

Find capicom.dll,

Right-click "Properties" - "Security" tab - "Advanced" - "Change permissions".

Find in the list current user computer, check what status is in the "Permissions" column. If other than " Full access" - select the line, click "Change". Check the box "Full access", save.

If, when saving, a message appears about the lack of rights, go to the "Owner" tab, Edit, select the current computer user, try to assign "Full Control" again.

6. Generally, you need to use a browser to bid Internet Explorer version 6.0 and higher. In IE 9 and above, errors may occur that can be resolved using the compatibility mode ("Internet Options" - "Tools" - "Compatibility View Settings" - add site address.

This General settings for all ETPs. Some sites require additional components to be installedrequired for correct operation.

Choose a section Set up for work on electronic trading platforms.

Possible mistakes

If one of the windows with an error appears while working on the ETP:

"Error! The CAPICOM library cannot be loaded, possibly due to low permissions on this local machine."

"CAPICOM object not installed"

“On your computer, tools for working with EDS are missing or incorrectly configured. Contact the provider of your certificate and CIPF."

"Unable to create object by Object Programming Server."

"Your browser does not have permissions to use ActiveX objects."

then you need to follow the steps below.

How to set up Internet Explorer

1. Make sure you are using Internet Explorer. If your version of Internet Explorer is lower than 10, then you need to run the 32-bit version (to do this, open the C:\Program Files (x86)\Internet Explorer folder and run the iexplore.exe file).

If you have an operating Windows system 10, make sure you are not opening the Microsoft Edge browser, which has an icon very similar to Internet Explorer.

2. It is necessary to add ETP addresses to Trusted sites.

  • In Internet Explorer, "Tools" - "Internet Options" ("Internet Options"); go to the "Security" tab;
  • select "Trusted sites" ("Trusted sites"); click the button "Nodes" ("Sites");
  • uncheck the box below “All sites in this zone require server verification (https:)” (not all ETPs work over a secure https:// connection);
  • in the line "Add the next node to the zone" enter the ETP address (via http and https);
  • insert website address, after double slash // put *. and site address. The entered address should take the form "http://*.kontur.ru/";
  • click the Add and OK buttons.

3. For the "Trusted Sites" zone, allow the use of Active-X controls.

  • in Internet Explorer "Tools" - "Internet Options"; go to the "Security" tab; select "Trusted nodes"; click the "Other..." button;
  • in the "Active-X controls and plug-ins" section, check "Enable" for all parameters.

4. Download and install CAPICOM-KB931906-v2102 .

5. In IE 9 and above, errors may occur that can be resolved using the compatibility mode (Go to Internet Options - Tools / Compatibility View Options / add site address).

Note: these are general settings for all ETPs. On some sites, it is necessary to install additional components (for example, the CryptoPro ES browser Plug-in) necessary for the correct operation of the site.