Ufanet cable does not work. Setting up a connection to a Ufa provider

26.03.2020

Computer Science and Information Technology

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What is Ufanet? This is a large Internet provider, telephone communication and digital TV. Work with individuals and with organizations. Provides a huge variety of services. The company's center is located in Ufa. The Ufanet network unites 9 more cities of the Volga Federal District. Ufanet is a portal of information and entertainment services. Each client can access it using their Ufanet personal account.

To find out what Ufanet offers its users, you need to take a few simple steps:

Select the desired city from the available ones.
Select service format:

for home;
for the office.

Select which service is needed:

Internet connection;
connection of TV channels;
telephony (if possible);
installation of video surveillance;
comprehensive connection of the service package.

Ufanet cares about its clients and the quality of the services provided. The subscriber has the opportunity to quickly point out shortcomings to the company, including using the portal.

Login to your Ufanet personal account

Ufanet does everything to ensure that its portal is interesting and educational, and not a place for exclusively business communication. Here you can find out local news, watch entertaining videos reflecting the life of the region and just have fun. The style of communication with clients is easy and friendly, and at the same time respectful. For example, if you have questions and complaints, you can express them personally to the director of the company. Or if you want your home to connect to Ufanet, you can write a letter to the commercial director. After all, he himself asks for it.

The interface of sites in different cities is slightly different, but in general it has all the main blocks. To connect to the Ufanet network, you just need to write and send a message in the “Connect” block. A company employee will call you back and clarify all the details of the issue. If connection is possible, then a specialist will come to your home to draw up a contract and connect to shared network. After completing the documents, the client will be able to enter the Personal Area Ufanet. Here you can see data on connections, service packages, balances and expenses for a certain period. You can quickly change your tariff plan or make another payment.

Personal account Ufanet statistics

In order to understand the functionality of your personal account, you will need some time and, possibly, the help of a support specialist. To view statistics in your Ufanet personal account, you need to go to the “Personal Account” block on the main page of the site. Ufanet provides two ways to connect to your personal account: to view statistics and access via VPN.

Login to your personal page is carried out by entering the agreement number and password from the registration card issued at the time of registration of this agreement. You can also enter only the contract number, but in this case the functionality of the account will be limited. You can log in using the subscriber's address and personal details.

Although this menu is called viewing statistics, it is intended not only for receiving reporting information. Here you can perform the following operations:

replace the tariff plan with a more attractive one;
pay for services using banking;
connect SMS notifications about operations, changes and company promotions;
sign up for the “Autopayment” service so as not to worry about the need for timely payment;
find out information about the work of the Ufanet company and its promotions;
contact technical support.

Personal account Ufanet payment

After execution of the contract, Ufanet provides absolutely free help on many issues, for which others charge a lot of money. For example:

computer training (1 academic hour);
Internet surfing training (1 academic hour);
basic Internet connection settings and error removal;
registration on social networks;
setting up a Wi-Fi router from Ufanet;
setting up programs and instant messengers for communicating on the Internet;
removal of viruses and spyware, as well as banner advertising;
installing drivers;
TV auto-tuning;
setting up “Open Digital” channels;
registration of access to cameras and work with video archive.

Those services that are provided for a fee are paid from the subscriber's account. To ensure uninterrupted access to the Internet and other company services, you must constantly monitor the status of your account. If necessary, it can be replenished with several convenient ways. In your Ufanet personal account, payment by card is made within a couple of minutes. No need to look for a terminal or stand in line at the post office.

The bank account from which the payment is made must be valid and must contain the required amount of funds.

Personal account Ufanet phone number

In your Ufanet personal account, your phone number can be used to manage services. The “Service management telephone” option is activated if technically possible. You may be charged for it in accordance with Ufanet Tariffs. In order for this service to work, the subscriber must indicate the number cell phone, with which the system will work. The telephone number is provided to the subscriber when he connects to the service.

The following services can be obtained by telephone:

recover a lost password for accessing your personal account. This is possible in the “Forgot your password?” menu. when entering the contract number, subscriber number, symbols indicated in the picture. You need to click on the “Remind” item. The contract number and login password will be sent to your phone via SMS;
Recover your credentials (username and password) for accessing the Internet. This can be done in the “Service Management” tab by selecting “Recovery of Credentials”;
find out the balance of the subscriber’s personal account by sending an SMS to number 2420 (when providing the subscriber with the “Short Number” service);
find out the username and password according to the contract for the provision of Internet access services.

Personal account Ufanet credit of trust

Ufanet has the ability to identify using a code phrase. If such an option is currently available. You can use it to log into your personal account or contact the support service for information. In the latter case, additional questions may be asked for more accurate identification. Using the code phrase, you can only obtain reference information on the contract, the scope and types of services provided.

If the subscriber currently does not have funds to pay the bill, he can borrow funds from. To do this, you need to select the “Credit of Trust” item in your Ufanet personal account. After authorization, you need to go to the “Account Management” item. This option does not work on unlimited tariffs"Freedom", only on tariff plans "Rainbow" and "Cities". The “Credit of Trust” option can be activated twice. Provided that at least one fully paid accounting period has passed between them. That is, you cannot pay on credit for two accounting periods in a row.

“Credit of Trust” is activated for 3 days. The cost of the service is 10% of the cost subscription fee for 1 calendar month.

To avoid delays in paying for Ufanet services, you can connect free service"Autopayment" directly from bank card subscriber

Personal account Ufanet school magazine

What other services besides the Internet, television and telephony does Ufanet offer?

For Bashkortostan and the Orenburg region, Ufanet provides the “School Magazine” service. It allows you to automatically maintain all school reports on student performance. For this, educational institution must register in the system by submitting a registration application. Login is made on a separate website to your Ufanet “School Journal” personal account.

For apartments, houses, organizations and public places the company can offer:

broadcast equipment wireless internet Wi-Fi;
CCTV cameras and security systems;
internal digital communication IP telephone networks;
installation, configuration and full support of all IT systems for organizations;
creation and equipment of workplaces;
hosting and domain registration;
sale, installation and repair of telecommunications, computer, mobile and software;
consultations and home visits of specialists;
electronic services of the certification center;
service center services;
installation and placement of customer equipment at the Ufanet technical site.

Managing tariffs and services in your Ufanet personal account

The provider is concerned about the convenience of its clients and provides it with ample opportunities in your personal account. In his account, he can easily manage services and tariffs.

Click on the “Service Management” section and select the subsection that interests us. There are 4 of them in total:

“Service information”;

“Service management phone”;

"Commercial services";

"Additional services".

Let's look at each one separately.

"Service information"

In the subsection, the subscriber can check the tariff plan or change it, track the Internet speed at different times of the day, activate one or another tariff option, check the total cost of services valid in given time, get a report on the operating time.

The tariff plan begins to operate the first time you log into the network, if the balance is positive. It is valid from the date of activation for 30 days. But change the tariff to another one with more high speed is also possible. The main thing is that there is money in the account.

One of the important and pleasant features tariff plans from Ufanet - activation upon receipt of the subscription fee. For example, if a person went on vacation for a month or two, then there is no need to pay anything for communication. And the contract is not suspended, and money is saved.

In addition, he can create a “passphrase” in this subsection. This is the name of the subscriber’s personal password, with the help of which he can obtain complete reference information on the volume of services provided, on the balance of his personal account, as well as traffic details and other data.

The option is actually very convenient. Just dial with mobile number 09388 (free call), give the code phrase and get all the necessary information. Or tell the code phrase to an employee at the operator’s office.

In this case, you need to be careful and not share the code phrase with other people, because it can easily be used to obtain the subscriber’s personal information, including his contact phone numbers.

Also in this subsection you can change passwords and use the new “Video Courtyard” service. It allows you to view either archived recordings or online video from cameras installed in the yard if a force majeure situation occurs.

"Service management phone"

By connecting this in your personal account useful service, the subscriber will never forget to top up his balance on time. You will receive messages on your phone a day or two in advance about the need to top up your account.

Connecting is simple - just enter the phone number and the number of days for which messages should be received in special windows on the site. Disabling the service is also easy - you need to delete the previously entered phone number and messages will no longer bother you.

In addition, through this service the company will inform the subscriber about ongoing promotions, new services, and special offers.

The service also allows you to recover your lost password, Internet login credentials, and track auto payments.

"Commercial services"

This subsection provides information about the software subscription service.

"Additional services"

DynDNS is offered as such. The service allows you to find out the server's IP address if it changes every time the server connects to the Internet.

“Service Club” in your personal account

Service club is a number of services that Ufanet provides to its subscribers. In particular, this is protection against viruses, connecting a computer and other devices to the Internet, installing programs on them, connecting a media player and game consoles, as well as training in the basics of using the Internet. All these and other services can be obtained free of charge if the subscriber presents a Ufanet Service Club card.

It’s easy to get it - you need to present any document identifying the subscriber to the provider’s office and sign the corresponding application. The card holder can call specific telephone numbers for each city and call a service support employee. At the first departure, he will bring such a useful card to the subscriber. Employees are available any day of the week from 10 to 20 pm.

However, you can use the services for free provided that your account balance is positive.

Your personal account will receive information about the Ufanet Service Club and the processing of requests and requests.

Technical support via Ufanet personal account

To get advice on payment, personal data, connection and others, you need to go to the “Help” section in your personal account and select one of the available topics, or suggest a new one.

When you select existing topics, information about how to solve the problem appears on the page. In addition, at the end of the text, two buttons become active: green - “yes - I could” and red - “no, specialist help is required.” Technical support can be obtained via What's App, Viber or Telegram.

In addition, chat will be available soon technical support, where in real time the subscriber can discuss his problem with a specialist.

Application for connection through your account

Within a week after concluding the contract, the operator provides the subscriber with a data card, which allows him to gain access to his personal account and services. Thus, it is impossible to submit a request for connection through a personal account, since it appears with the client after the contract is concluded. The application can be left on the official website of the provider.

Application forms and documents in your Ufanet personal account

There is no section for forms and applications in your personal account, but they can be easily downloaded on the official website. At the bottom home page There is a section “Application Forms”. By opening it, you can select and download the desired document.

How to delete your personal account?

It is impossible to delete your personal account; it is deactivated after termination of the contract.

Some statistics:

Ufanet has already delivered the Internet to 1 million homes in Russia.

The provider provided jobs to more than 2 thousand people.

Mostly young people work in the company - the average age of employees does not exceed 30 years.

- Andrey, how will this affect subscribers of the Ufanet cable network?

Absolutely no way! Our subscribers now watch both analog cable television and digital on their TV, and everything will remain that way. You will not need to buy any additional devices or change your TV. Everything will be OK.

All the media talk about this, exaggerate this topic. This causes concern among citizens. How justified is this panic? Maybe you can explain what's really going on?

Let's figure it out. There is most likely confusion here. There are three main types of television in Russia: cable television, which the Ufanet company provides, satellite television, which is only digital. This issue does not concern cable or satellite. And the so-called terrestrial television. This is the television that you can watch on your indoor antenna or to a collective antenna, which is located on the roof of the house. The question concerns precisely terrestrial television which spreads through the air. It comes in two types: analog and digital. Digital has recently launched and is a new direction in this area. But analogue television is many years old and, in principle, it is natural that our legislators decided to stop supporting this television. And from 2019, as far as I know, it will be discontinued. That is, people who today watch analogue terrestrial television using a room or community antenna, yes, indeed, from some point on, they will not see this television. They will need to replace the TV with a modern one that will accept digital terrestrial television or purchase digital set-top box for digital terrestrial television, or connect to cable television, which is much easier.

Very often, against the backdrop of people’s misunderstanding, scammers become active. How can unscrupulous people take advantage of this situation?

I have heard such stories when some unscrupulous people begin to scare people who do not fully understand the topic: “here, buy expensive equipment, preferably directly from us, because you have tomorrow analog television will stop showing." Once again I would like to say that if you are connected to cable or satellite television and they are trying to tell you all this, that you urgently need to buy something, most likely, these are scammers. That is, under no circumstances should you believe in it. And once again I want to remind you that this topic has nothing to do with subscribers cable television Ufanet company. There will be no additional expenses or purchases of equipment required, so you can rest assured.

There is a provider in Ufa that provides communications using the PPPoE protocol. In other cities, the same provider provides communication through a different protocol - PPTP. It's about about the Ufanet company.

It will not be difficult to connect a Ufanet router to the cable, and setting up the connection will be even easier. You just need to do everything in order, and the connection will work the first time.

Classic network harvester Dir-300, its hardware ports

So, before setting up a connection with the Ufanet provider, you need to find out which of the two protocols you will configure the router for, PPTP or PPPoE. In both cases, a login and password are used to establish a connection. Here we are only considering the option of setting up a “PPTP” connection. As for Ufanet specifically, to create a connection with this provider, consider two nuances. Namely, you need to disable IGMP in the connection setup interface, and it is better to specify “PPTP + Dynamic IP” as the protocol.

D-Link router WAN port parameters

We will show in an example what needs to be done to get into the router’s web interface. The experimental device was the Dir-300 router with a “black” interface, but another model can be configured in a similar way. And the common thing for all devices that implement the “PPTP” connection method is the following. You can create a pair of connections (one for “Dynamic IP”, the second for “PPTP”), or one single connection, the type of which is “PPTP + Dynamic IP”.

It is important to know that those devices that use a protocol like “PPTP with a dynamic IP address” will work in the Ufanet provider’s network. Configuring the IPoE (dynamic IP) communication channel and the PPTP connection separately is useless.

Go to the settings interface

After connecting your computer to any LAN port via a patch cord, do not immediately supply power to the router. Check that LAN card configured for “auto” IP and DNS. You need to open the parameters of the TCP/IP v4 protocol:

Setting up a wired connection on a PC

But even if all the selectors were set correctly, click right click by the connection icon, and select the “Fix” line. Lastly, turn on the corded harvester itself.

The device will boot up in about a minute. Then you open your browser and go to this address: 192.168.0.1. For non-D-Link devices, the address ends with "1.1". A form with an authorization request will appear in the browser window. For the model we are considering, the administrator login and password are the word “admin” without quotes. After successfully logging into the interface, we recommend switching the language to Russian.

What is displayed when you log in

It is important to know that if you go to the interface standard methods If it doesn’t work, do the following. After loading the router, press the reset button on it, holding it for 10-12 seconds. As a result, all settings will be reset (each of them will return to its default value). Then, you can repeat the steps discussed in this chapter - everything should work as it should.

Setting up a PPTP connection

We hope that the provider's cord is already connected to the WAN port of your router. If this is not the case, then know that you can make the connection when the device is completely de-energized. The following information must be written on the sheet:

Ufanet subscriber login;
The value of his password;
VPN server domain name (it is always: pptp.ufanet.ru).

The digital address of the VPN server used at the time of writing this review is 10.8.0.1. This value can be substituted for the domain name, but the provider does not recommend this to anyone, be aware of this.

Actually, the interface of most home routers allows you to set an HTTP address, and not a set of numbers for the IP address. And we must use this. By explicitly specifying the VPN IP, we do not take into account the fact that the provider itself has the right to change the value of this IP at any time. And the network harvester that we are setting up allows in the line “ VPN server» set the name (a sequence of letters of the HTTP address).

Go to the WAN port settings tab

Open the GUI as discussed above. Switch it to the “Advanced Settings” mode, click on the “WAN” link.

Main page of the web interface

A tab will appear on which you need to click the “Add” button. A page with connection parameters should open.

Now we will set up a connection with Ufanet. You need to do the following:

Internet channel parameters tab (start)

IN top list select the value “PPTP + Dynamic IP”;
Be sure to uncheck the “Enable IGMP” checkbox; you can do the same with the “Ping” option;
Scroll down the engine on the right side of the tab;
Fill in the fields with an asterisk: login, password, its confirmation, VPN server address;
Select the authentication algorithm “CHAP” (but you can leave “AUTO”);
Uncheck the “Ping” box and click the “Save” button.

Internet channel parameters tab (continued)

Finally, you need to remember the changes you made. To do this in top menu select the “Save” item. and Reboot", and after the combine is rebooted, it will connect to the provider automatically.

Some important setup notes

The device that we configured contains the “correct” parameter values by default. This will not always be the case, and it is important to know the following. The “Keep Alive” checkbox, which is contained in the settings tab, must be checked in any case. And for D-Link routers this applies to two more options – “NAT” and “ Firewall" Without them, the connection does not work at all, even regardless of the protocol type.

But what will happen if you use the “Ping” option (in other models it is called “WAN Ping Respond”). Just like a computer connected directly to an ISP, a router receives a specific IP address. From the external network, ping requests can be sent to this address. We did not enable this option so that our router would not respond to these requests.

Good afternoon. I recently switched to a 500 Mbit/s tariff. Day 1: I contact the TP, the speed does not correspond to the declared one. An engineer arrives and identifies the cause of the problem as oxide on the ports and connectors. I cleaned it and re-compressed it, connected and started checking the speed. Doubts arose when he started knocking on the Ufanet server to measure the speed. The output received 300-320 Mbit/s. To other Ufa servers 100-130. Okay, let's release the engineer.

Day 2: look at blockages. We go to the rutor, look for a more advanced distribution (for sampling, we take two more analogues on different similar resources and put them in turn) and set them to download. 10 MB/s. Let's take the next one - 10 MB/s. The third one is similar. 10 MB/s is the maximum.

Let's start looking deeper into the process. Each distribution has at least 100 peers.

The am_choked and peer_choked parameters are not prohibited. The analysis was carried out block by block, after the start of downloading, to exclude the first blocks with am_choked=0.

Equipment: Xiaomi miRouter Pro R3P.

Everything is set to gigabit. Cable connection. There is no VPN.

The essence of the question: is the download speed of torrents artificially reduced through deep traffic analysis? :)

If not, then try not to say that torrent download speed is not an indicator. It will not be an indicator for people who cannot conduct at least some analysis.

Z.Y. Please don't send me to the line, they can only send an engineer. Just answer here please.

How to set up an Internet connection yourself if your provider is Ufanet? This is very easy to do, just spend a few minutes carefully following the instructions below.

Preface
Automatic connection creation
Setting up a connection in Windows 10
Setting up a Wi-Fi router to work with Ufanet

Is the Internet from Ufanet working slowly? Does your speed slow down in the evenings? And there's nothing to watch on TV?

Preface

Currently, due to the widespread Wi-Fi routers, subscribers connecting to the Ufanet Internet provider immediately buy or rent wireless router, through which the connection is made. If you have There is wireless router at home, then immediately go to the appropriate paragraph of these instructions. If not, and you connect the Internet cable directly to your PC or laptop, read on.

Automatic connection creation

Ufanet has released a utility that automatically creates a new connection in the system. All you have to do is enter your data (login and password) which were given to you by the employees who connected you.

You can download it without creating a connection.

Plug the Ufanet cable into the connector network card, open your browser and enter the website address www.ufaman.ru (it will be available as a local resource)

"Support" section
"Instructions" section
section "Connection settings"
select the utility version that matches your OS (Windows XP, 7, 8, 10)
A window will appear where you will need to enter your data from the Ufanet service (login, password). A shortcut will also be created on the desktop for quick connection.

This completes the connection creation process.