Can't see samsung phone. What to do if the computer does not see the Samsung phone
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Users regularly connect modern Android smartphones to a laptop or PC to reset music, photos or other necessary files. In some situations, the computer does not detect the phone via USB, which makes it very difficult to work with it. There is a certain list of reasons that prevent the device from being recognized.
The computer does not recognize the phone via USB - reasons
All possible variants of problems faced by users can be divided into software or hardware. In the first option, the problem is in the settings, drivers or computer system, in the second - in the cable, usb port smartphone or laptop. Almost all problems can be fixed, but before you try to fix the connection of your phone to a computer via USB, try restarting your PC and device. This simple procedure often helps, especially with models of devices from Lenovo (Lenovo), Samsung (Samsung), HTC, FLY, LG, Nokia (Nokia).
The phone does not connect via USB to the computer, but it charges
A very common problem with devices is when the phone is not displayed in the computer via USB, but the battery charge indicator is on. The smartphone responds to the connection, but the system does not want to display it. To determine the cause of the failure, you can perform the following actions:
- Move the power cord to a different port on the laptop. Now most models are already equipped with version 3.0 connectors (it is blue), but you need to use 2.0. On stationary versions, the connection should be made from the rear side of the case, and not from the front panel.
- Try a different cord if the sockets match. This will help you troubleshoot the cable. If one of the cores of the twisted pair is broken, then the smartphone can continue to charge, but not be detected.
- Inspect the socket of the device, if there is any debris or dirt inside that breaks the connection of the contacts and makes it difficult to find the device.
- Try connecting the machine to another PC. If it is defined there, then the problem is definitely in your system: there are no drivers, a virus, the power on the laptop is incorrectly configured. This problem will be described in more detail below.
The computer stopped seeing the phone via USB
Often there is a situation when the device was previously detected, but for some reason it suddenly stopped. A common reason why the computer does not see the phone via USB is that port drivers have crashed. Due to software failures, the latter cease to function correctly, are not able to find any connected devices. In this case, you do not need to reboot the device. You need to do the following:
- Find the "native" disk for the motherboard. Everything must be in the set. system files for correct operation of USB ports.
- If the disk is lost, find the developer's website on the Internet. Manufacturers, as a rule, lay out all the necessary software in free access.
- Reinstall drivers.
After the PC has finished installing the files, you need to restart the computer. Only at this point is it time to check if the system can recognize the device. If these steps don't work, try additional settings:
- In the control panel, go to the "Power" section.
- Select "Setting up a power plan" (for laptops).
- Click "Edit Extra options…»
- From the list, select "USB Settings", click the plus sign.
- Then expand the "Pause USB Port Option" section.
- Set "Disabled" for battery operation, mains operation.
- Click "Apply" and "OK".
In addition to problems with port drivers, files for the Android device itself may disappear. To check this, you should open the device manager, find out if there is an exclamation icon in the "Portable devices" section. Check the list for your phone. If it is not there or there is a warning sign, you should do the following:
- open the device and click "Uninstall driver";
- turn off your mobile device;
- reconnect it;
- wait until the system installs the connected device again.
The computer does not find the phone via USB
Sometimes the situation is such that the laptop does not initially find the device. If the reason is not a broken cord or port, then you should carefully check why the computer does not see the phone via USB. The causes of problems can be such moments:
- Android system settings. Modern mobile devices have several connection options: only charging, storage, modem. By default, most of them are set to the first value in the list. As a result, the device is charging, but not displayed by the system. Usually, Top Menu When connected, the device prompts you to change the type of connection, you just need to select the required parameter. If this does not happen automatically, you need to go along the following path: Settings -> Memory -> Properties. Here you should set the required type of connection.
- Sometimes a smartphone is used as a modem, which does not recognize it as a drive. Disable this option via settings.
- Turn on windows update, which will allow the PC to download fresh, up-to-date drivers for all connected devices. When connecting, do not forget to unlock your mobile device.
- When sold together with a smartphone, a disk is provided on which there is a program for connecting the phone to a computer via USB. Use it to discover the device.
The computer does not recognize the phone via USB - viruses
Malware that got into the PC system can behave in completely different ways. Sometimes they become the reason why the computer still does not see the phone via USB. Viral scripts disrupt work different devices, remove drivers, block data transfer. The risk of infecting a smartphone is extremely low, because viruses for Android are extremely rare. However, to protect yourself from infection, you should check Windows using specialized programs:
- Dr. Web;
- antivirus kaspersky;
- Malwarebyte.
What to do if the phone does not connect to the computer via USB
If your system, after all the above steps, still does not see the device, but you are 100% sure that the problem is not in the USB cable or socket, the device was previously detected, there is only one way out - hard reset. A hard reset will erase all data from the internal memory of the phone and reset it to factory settings. This will eliminate the possibility of a software failure on the part of the mobile phone.
All data that you save on the SD card or cloud services will remain intact. This option should be used in extreme cases- provided that all other methods did not give the desired result, and you are sure that the problem is in the device settings, but not the PC. For each model, be it Samsung or NTS, the manufacturer has programmed hardware buttons that make it possible to perform a hard reset. You can also enable it from the settings if the device turns on and you have access to them.
Video: how to connect your phone to a computer via a USB cable
Sometimes it is necessary to connect Android to a computer under Windows control for transmission specific files. Sometimes problems arise, and the computer does not see the phone via USB, it charges, but does not allow you to move files.
We propose to consider the possible options in a generalized way, and then discuss all the solutions to the problems.
Reasons why the computer does not see the phone via USB
This may be due to software incompatibility or technical problems. From time to time, the cable is damaged, the contacts in the smartphone break. In the first case, you need to try another cord, and in the second, contact service center to replace the connector. Also, a broken port in the computer can cause problems, so switch the wire to a different socket to fix the problem. These are the most common hardware failures.
WITH software bugs more difficult, since there are a lot of reasons for failures. These may be missing or outdated drivers, incorrect connection modes (when the computer charges the smart, but blocks the transposition of documentation into folders) and other incompatibilities, which we will discuss in detail below.
What to do if the computer does not see the phone?
Listed below are all the ways that can help solve the cable connection problem.
Check your USB connection settings
The method will help if charging is in progress during pairing, but the information cannot be reset. To transfer documents, you need to connect your Android as a media device (MTP). To do this, follow these steps.
Attention!In some cases, you may have to connect your phone to your computer and switch between different options several times before the desktop recognizes your device as a media device.
If you have older versions of Android, then try this.
Connect the device to the computer, it should be recognized.
Install the USB MTP driver
It happens that the smartphone is not displayed due to driver problems, so try updating it.
Once the driver is installed, the PC should recognize android phone. You may need to restart your computer for the update to take effect.
Download and install Media Feature Pack for Windows 10
We have already mentioned that the MTP protocol must be used to transfer content. He is associated with Windows Media Player, and some versions of Windows 10 do not have Windows Media Player and support for related technologies. If your Windows version 10 does not recognize Android, please download and install Media Feature Pack from Microsoft official website. 
Use the included USB cable
Remove Android Drivers
Sometimes there is no system latest drivers or they are not installed correctly. It is recommended to remove them and reinstall them.
It remains to check if the method worked.
Activate USB Debugging
From time to time, the connected gadget is recognized when USB debugging is active. If you are using Android 4.2 or later, this feature may be hidden. To enable it, follow the steps below.
- Go to "Settings - About phone".
- Click on "Build number" 7 times.
- Go back.
- Open "Settings - For Developers".
- There, scroll down and activate "USB Debugging".
Sometimes it is already on, in which case it should be turned off.
Turn on Airplane Mode
If Windows no longer sees the phone, start the flight mode through the panel quick settings in the blind or by going along the path "Settings - More". Often after that the device is recognized by the PC. This is an easy way, so feel free to try it out. 
Reboot your phone in Recovery or Fastboot mode
Read about how to enter it in our other article, where we described the process for each manufacturer. After you get into fastboot mode or recovery, connect your smartphone to a PC, wait until it is installed necessary components. After that, an explorer should open in front of you with a proposal on what to do with the connected device. When finished, restart Android. 
Install KIES from Samsung
If the Samsung gadget is not recognized by Windows, download the KIES software from the manufacturer's official website and install it on your computer. With it, you can definitely connect your smartphone.
Use USB 2.0 ports
Try switching the cable from USB 3.0 to USB 2.0. Users reported that it sometimes worked for them.
Reinstall ADB
Windows occasionally does not recognize the smartphone due to problems with the Android Composite ADB interface, so you should reinstall it.
This solution works with Android 5.0 and newer OCs, but it may also be compatible with older ones Android versions. Users have reported that it is not always worth downloading the USB driver from Google, and often this problem is resolved simply by following the first four steps.
Reboot your Android device
Sometimes this simple solution is the most effective. People have repeatedly reported that after rebooting the phone, the computer recognized the mobile phone without problems.
Connect your phone directly to your computer
Some USB devices may not be recognized if you connect them to a USB hub or extension cable. Therefore, if you are using a USB hub, disable it and connect your Android directly to the PC to solve the problem.
Clear cache and data for external system storage and storage systems
This solution works on Android 6 and up. But if you have more than old system anyway, try doing this.
After deleting the cache and data, restart the gadget and reconnect it to the computer.
Sync Android to PC with a third party app
This does not guarantee 100% performance, but it often helps. Just install the sync app from Play market, which will help the computer to recognize. Try, for example, Mobile Go to connect and transfer data from Android and iOS to PC.
There are many reasons why the computer does not see the Android phone. We hope that these solutions will be useful for you and you will solve your problems.
Quite common when using Samsung programs Kies, users cannot connect to the program. She just can't see mobile device. There can be many reasons for this problem to occur. Let's consider what could be the matter.
In a programme Samsung Kies, there is a special wizard that can fix the connection problem. This method is suitable if the computer sees the phone, but the program does not.
You need to press "Fix connection error" and wait a while for the wizard to complete its work. But as practice shows, this method rarely works.
Faulty USB connector and cable
Your computer or laptop has several USB connectors. Due to their frequent use, they can break. Therefore, if Samsung Kies does not see the phone, pay attention to whether the computer itself sees it.
To do this, unplug the cord from the device and plug it in again. A window with the connection status should appear in the lower right corner. If this is not the case, then reconnect the phone through a different connector.
Still, the problem may be a cable malfunction. If you have a spare, try connecting through it.
Virus check
It is not uncommon for situations where access to various devices blocked by malware.
Spend full check your antivirus program.
To be sure, check the computer with one of the special utilities: , . They can scan your computer without stopping the main antivirus.
Drivers
The connection problem can be caused by old drivers or lack of them.
To solve the problem, you need to go to "Device Manager", find your phone in the list. Next, click on the device right click mouse and select "Update Driver".
If there is no driver, download it from the official site and install it.
Wrong choice of program version
On the website of the manufacturer of the Samsung Kies program, three versions are provided for download. Look closely at the ones for Windows. The parentheses indicate which version should be selected for a particular model.
If the choice was made incorrectly, the program must be uninstalled, downloaded and installed the appropriate version.
As a rule, after all the actions taken, the problem disappears and the phone successfully connects to the program.
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Connecting a Samsung phone to a computer through is not always successful. Sometimes the computer does not recognize the device, does not read it internal memory And does not open folders (but charging is still going on).
The causes of the problem can be hardware or software. But regardless of this, the first step in resolving the situation will be to reboot both contacting devices. In some cases, this is enough, the contents of the smartphone are again viewed from the PC.
The reasons related to this group are related to mechanical moments:
- Damaged USB cable.
One of the frequent justifications for the inability to connect the phone to. A cable from an unverified manufacturer serves little, with active use - no longer than a couple of months, and then wears out.
But even a high-quality conductor may turn out to be unsuitable for use if it is touched by a cutting object, gnawed by an animal, and so on. To check for damage in the cable, you need to connect the phone through it to another PC. If the phone is not recognized again, then the element will have to be replaced.
- Damage to the computer USB port.
The cable connection port may also be defective. This includes a broken USB controller, and a damaged southbridge on motherboard. Correcting the situation, they try to use a different connector. If the move turned out to be ineffective, then the root of the problem is something else.
- Damage to the telephone jack for connection.
If water gets into the connector, as well as after bumps or scratches, the socket may be completely dysfunctional and require a complete replacement.
- Battery problems.
You need to remove the battery, insert it back and reconnect the device to the computer.
Software reasons
If the above options do not fit your situation, then you can think about software dysfunctions of devices:
- Settings.
Using the settings, you need to check the box in the "USB connection to a computer" section so that the phone is perceived by the PC as a "Media device" (" USB stick"). Also, at the time of connecting to the computer, the lock must be unlocked from the smartphone.
Non-working or not updated drivers no longer correctly show the connection status via the USB port. These programs can be restored using the source disk or the resources of the site of the organization that manufactures the motherboard.
This also includes cases where latest models phone requires some special programs, but they can also be obtained from the relevant sites.
- Unreliable operating system.
The issue is solved only by changing the existing OS to a working one.
- Unreliability of custom (modified) firmware.
Some users make firmware for phones on their own, this may be the reason that the computer does not see the Samsung phone via USB. It remains only to return to the standard version of the firmware.
- Viruses.
The usual option, but the problem disappears after using the antivirus, followed by a system reboot.
Conclusion
If the above methods did not bring any benefit, then you can take a chance and reset the settings. But remember that as a result, the device will lose everything that fills the internal memory of the phone, so you can’t use this method without a reason.