World of Tanks technical support service. How to write to technical support here
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User Help Center- Wargaming support service, which will help solve problems related to the game or help block a player who violates the rules of the game.
How to get there?
You can get there using the link at the bottom of the site.
How to write there?
Below are instructions in pictures.
3. Press the button "Create a request".
4. Select any of the 8 categories. Let's say we choose World of Tanks.
5. Select one of 8 subcategories. For example, let's choose "Appealing against punishments".
6. Below you need to write short description question. Enter and click "Continue".
7. Enter in the input field Full description your question. For example, this is the case for me. You can enter something completely different, the main thing is not to offend the administration, support service and other players.
8. Click "Continue".
That's it, your application has been created. You can write requests for any problem that you encounter.
Some rules for creating applications.
- Never insult the administration and support team.
- If you want to file a complaint against a player, do not forget to take a screenshot of the violation and attach it to the application. Below the input field there is a button “Drag files here or select from your computer”.
Why create requests?
There are different situations in battle: you or someone has been insulted, a player is inactive or deliberately causes damage to allies, behaves in an unsportsmanlike manner, etc. In such cases, it is enough to file a complaint through the complaint functionality directly in battle. But if they write insults to you in the hangar after a battle or offer to buy (exchange, upgrade) an account, you need to take a screenshot and send it to the Control Center in order to punish the offender. Happens a lot different problems regarding World of Tanks and other Wargaming projects. The support team will always support you.That's all I have. Good luck on the battlefields.
Prepared by: andreyv4
On February 13, we launched the updated User Support Center website. These are not cosmetic changes, but a real deep rework. We have made the Support Center as convenient, structured and informative as possible.
Division by game
One of the main features of the new Help Center website is that each game has its own section.
Maximum information about the game
In the section dedicated to each game you will find:
- Knowledge base on all issues. To go to it, click on the icon of the desired category.
- Technical news on the game. They are now located at the top in the “Frequently Asked Questions” section. By clicking on the name of one of them, you will be taken to a page with all the technical news about the game. They will also be available in the column on the left, in the “Current Issues” section.
- Information about the status of game servers .
- Your requests to the User Support Center and their status.
Knowledge base
In the left block you will find a list for quick access to each category of the Knowledge Base and the latest technical news in the top column “Current Issues”.
Creating a ticket to the User Support Center and mini-responses
If you have not found a solution to your problem in the Knowledge Base, create a request in the User Support Center by clicking on the special button. You will find it on home page each game section under the list of categories, as well as at the end of each Knowledge Base article.
To help you formulate your question or problem as accurately as possible, each request has several additional subcategories. If you make a mistake with your choice, you can always return to the previous step by simply clicking on its name. The screenshot below shows the entire application process.
In most cases, in the last step before submitting your application, you will see a mini-response − quick guide or a tooltip with tips and links to Knowledge Base articles related to your problem. Below in the screenshot is a chain of subcategories and a mini-answer to one of the most common financial questions.
Any game has problems, and it’s especially disappointing when they arise in such a popular and beloved strategy game as World of Tanks. Some of them can be solved on your own, but sometimes there is no other option but to contact the User Support Center. You can write to them around the clock - support is available 24 hours a day, 7 days a week.
You need to write to technical support here
What problems most often arise?
Before you write anything, you need to determine what problems you have. All requests and messages received by technical support are initially processed according to urgency and complexity. Those that require an immediate solution are received by specialists within a few hours. If the issue is not urgent and the user can solve it independently without support, the answer may arrive within two weeks.
As a rule, all users experience difficulties of a similar nature. This:
- The user cannot log into the account because control over it has been completely lost.
- Payment failed. The payment was made, all payment confirmations are available, but the gold did not appear in the game.
- It seems to the player that something is wrong with his property - gold disappears, equipment changes, tanks disappear somewhere.
- Technical issues – the game stops launching or crashes at the most inopportune moment.
- When a player breaks the rules of the game, he receives a punishment, but wants to appeal it.
- Difficulties that arose due to the fault of other players.
- I would like to ask...
World of Tanks account won't start
Losing control over your account is the most common problem. It is most likely connected with the loss of control over mail. This could happen if your mailbox was hacked. Therefore, to solve this problem, you should:
- Restore mail.
- Change password for mailbox so that cases of theft of your “soap” do not recur.
- Change the password for your account in the simulator. The account should be linked to mobile phone, then it will be much easier to restore your rights over your account.
In parallel with these actions, be sure to submit a request to the User Support Center, describing in detail what happened. To apply for loss of control over your account, you do not need authorization, you just need to fill out the application form. This problem is not urgent, so expect a response within two weeks.
Akhtung: gold is missing!
The next problem is also not uncommon. You made a payment, but the gold never arrived. Where could it have gone, and what should I do? First, check to see if 24 hours have passed since payment. Sometimes it takes a day for gold to be credited to your account.
If much more time has passed, then you need to notify the Support Center. It’s great if you have saved the receipt (when paying through the terminal), then you can contact the service organization and find out why the payment did not go through.
If the payment has gone through, but the gold has not been received into your account, you need to contact technical support. To do this, open the “financial issues” section, find “Failed payments” and fill in all the fields. After submitting the application, the issue should be resolved within two days.
World of Tanks game frame
What to do if tanks and experience disappear
If it seems to you that something happens to your tanks, experience, equipment or other game property, it disappears somewhere, or someone steals it, then you need to:
- Make sure that this is really so, and not what you think.
- Contact technical assistance.
Explain in detail why you have suspicions; it is advisable to have evidence of the loss on screenshots. The complaint will be considered within two days.
The game crashes, won't load, doesn't work
All of these issues are technical issues and should be addressed by submitting an application. Fill out the form by logging into the site. It’s great if you managed to take a screenshot or fix the problems in some other way. In any case, they should be described in detail.
To check whether the problem is really in the game and not in your computer, you need to check the drivers, operating system, and Internet connection. This information may also be required for the User Support Center. A special utility called WGCheck will help you get the necessary information.
Problems - write to the Technical Assistance Center
You are punished!
If you broke the rules of the game and were punished, most likely there will be no point in appealing the punishment. Any player must follow the rules and be prepared to take repressive action if they are violated.
If you were injured because another player violated the game, and you want to rehabilitate yourself, it makes sense to apply. The administration does not fundamentally consider problems that arise between users belonging to the same clan.
Important: if your complaint is described in the “Complain” section, the penalty will not be removed.
If your complaint is not described in the complaints section, then you can write about it within a week from the moment it arose.
These requests are considered indefinitely, since an individual approach is applied to each issue.
I would like to ask
Cases when a user just wants to ask something are not uncommon, but it is not always worth writing to technical support. First of all, use the forum, perhaps the answer lies on the surface. If working on the forum does not bear fruit, contact support. But remember that the answer will not come quickly.
Important: Do not write to technical support about the same issue several times. All requests are considered in turn, and identical questions from one person are combined into one, with the date of the last request assigned to him. This will send your question back to the very end of the queue.
The letter does not reach the post office
If you write by email [email protected], and in response you receive a message that the letter was not delivered, and all replies sent directly from your mailbox will be lost, which means you should write from another mailbox until the issue is resolved. But it’s better not to use mail, but to fill out an application on the service.
What should you do if the game suddenly stops launching or starts crashing at the most inopportune moment? Who can help me figure it out after my gaming property goes missing? Where to contact if you have lost control of your account?
Some users, especially beginners, when faced with a problem, choose the wrong course of action. A request for help is often made in the form of an entry on a gaming forum, and sometimes in a topic that is dedicated to discussing completely different issues. Some write personal messages to the developers, others ask questions in the game chat. Unfortunately, none of these methods will help the player in his trouble. If you carefully read the forum, sometimes you can actually find advice on how to solve problems. But still, the most reliable method was and remains to contact the User Support Center, which operates 24 hours a day, 7 days a week. The player only needs to submit an application.
All requests received by the User Support Center are divided into categories depending on the problem encountered by the user. Let's take a brief look at how a person seeking technical support should behave, depending on the reason.
1. Lost control over the game account
This is one of the most common problems at the moment, so let's start with it.
As a rule, loss of control over an account is associated with hacking Email user. If you have lost control of your email, the first thing you need to do is contact support postal service, whose services you use, to restore mail. Otherwise, the attacker will be able to take over the game account again. Restoring control over mail is one of the main conditions for restoring an account in the game (recovering the password if there is no link to a mobile phone, as well as linking to a phone is carried out using a mailbox).
At the same time, you need to submit a request to the User Support Center. Describe in it everything that happened, as well as all the actions you took to regain control of the account. To submit a request to the User Support Center, use these instructions. Please note that authorization is not required to submit a claim for loss of account control. You are only required to fill out the application form completely. After this, be patient and wait for the specialist’s response. Applications in this category are typically reviewed within two weeks of submission.
More detailed information steps to regain control and security measures can be found.
2. You made a payment, but the gold was not credited to your game account
Please note that payments may be delayed by up to 24 hours.
If you made a payment through a payment terminal, first of all you need to contact the organization servicing it. You can find the telephone number of such an organization either on the payment receipt or on the terminal itself.
If gold has not been credited to your account within 24 hours, please submit a request to the User Support Center, section “Financial Issues” > “Failed Payments”. When filling out an application, it is important to fill out all information fields.
The processing time for an application is usually two days from the date of submission.
You can get additional information on financial issues.
3. You feel like there's something wrong with your gaming property.
Before writing an application, we strongly recommend that you read. She can help you figure out for yourself what happened and, importantly, whether it happened at all. If you have read this material, but are still sure that something is wrong with your property, then contact the User Support Center. The application is reviewed within two days from the date of submission.
4. You are having technical problems
Once logged in to the site, fill out the application form. This should be done in as much detail as possible, but avoiding obviously unnecessary details. If you have captured the problem in a screenshot, you can attach this screenshot to the application.
To better understand the situation, Help Center may ask you for diagnostic information about your computer, operating system, drivers, integrity of the game client, and if available network problems— and Internet connection diagnostic data.
You can get the necessary information using special utility WGCheck. Instructions for its use are available.
5. You suffered due to a violation of the Game Rules by another player, or you were a violator and want to appeal the punishment imposed by the project administration
We would like to warn you right away: employees do not consider applications for violations of the Rules of the Game listed in the “Complain” functionality. You can report such violations only through the “Complain” functionality. You can find out more about how to file a complaint about a gaming violation in this article.
Please note that the restrictions placed on your account automatic system tracking damage to allied equipment and through the “Complain” functionality are not subject to appeal.
You can read the full list of actions prohibited for World of Tanks players on the official forum of the game.
An application to appeal a punishment can only be submitted in the first person. This means that messages that the rules were violated in relation to your friend and your friend is asking to appeal the punishment will not be considered.
In addition, applications regarding conflicts within clans will not be considered. These are the internal affairs of clan members, in which the administration does not interfere in principle.
Applications to appeal restrictions are considered on an individual basis, the processing time depends on the complexity of the situation and the workload of the User Support Center.
A complaint about a violation of the Game Rules that is not listed in the “Complain” functionality can be filed within seven days from the date of violation. Complaints about earlier events will not be considered.
6. You have any problems general issues about World of Tanks
Before asking a question to the support staff, we recommend reading. It is quite possible that the answer to your question has already been given in one of the topics.
If you do submit an application, it will be considered on a first-come, first-served basis.
Remember one more important rule. If you send requests of the same type to the User Support Center, then each new request will be merged with the old one, and the review period will begin to count from the moment the last one is submitted. Thus, by showing impatience you will only delay the process of solving the problem.
We wish you good luck on the virtual battlefields and a speedy resolution of all emerging difficulties!
Unfortunately, no game is perfect and World of Tanks is no exception to the rule. Users constantly encounter a number of problems that they cannot solve on their own due to some of the game’s features. In order to solve all the problems that may arise while playing World of Tanks, the user is offered the so-called CPP. If we talk about what “TsPP” is, then this is an abbreviation that stands for "User Support Center". The user can always contact support, which will prompt the actions necessary to resolve the issue.
In addition to contacting technical support, a user who gets to the Center will be able to find answers to frequently asked questions, which is available on almost every resource, not to mention large companies, like the developer of World of Tanks. CPP has the following number of advantages that are available to the user:
- Live communication. If you contact support, there are no robots, the answers are handled by trained people who will help solve any questions that arise with the game.
- Quick answers. As a rule, support responds a few hours after the user creates a request. In the worst case, it will take about a day to respond, which by the standards of any support is fast and comfortable for the user.
- Specifics. Support tries to solve the user's problem as quickly as possible. In case of any questions, the user receives specific and useful advice instead of “water”.
User Help Center- an extremely useful and necessary thing for every player who prefers to spend evenings in the friendly atmosphere of World of Tanks. However, not every user is aware of how to access it and where to find it. The article will tell you about all the nuances of support. 
Where can I find the TsP and how to contact World of Tanks support?
User Help Center has always been prominently displayed on the official portal of the World of Tanks developer, that is, Wargaming. You can find support at the very top, it is located on a small black stripe. By selecting the support center, the developer will clarify for the user which game they need help with. It is no secret that Wargaming is the developer of such popular games as World of Warplane and World of Warship, but it will be necessary to select World of Tanks and the user is halfway to the support itself.
Once the user has chosen the game he is interested in, the manipulations do not end there. The user is redirected to select categories:
- Technical issues. You should go here if the user has any problems with launching the game, errors, or anything else that is somehow related to the technical part of World of Tanks.
- Financial questions. If the user has a number of questions that are directly related to the economy of World of Tanks or has problems with this aspect, then, of course, it is necessary to select the financial category.
- Account. It is necessary to go to the account category if the user experiences any problems with his personal profile. Moreover, the problems can be of various kinds, ranging from restoring access to the account, and ending with the desire to unblock the account or find out about the reasons for its blocking.
- Violations and punishments. If a user violates the agreement or plays with prohibited mods, he will receive a ban. But there are also cases when a user receives a block without any compelling reasons; the punishment section will help you figure it out.
- A game. In the section you can find help regarding everything related to the gameplay. The section also reveals very interesting questions beginners, which are answered by the developer himself in a detailed format.
- Sandbox. This section contains help related to the sandbox server in World of Tanks.
- Support section. This section includes popular questions and answers about the work of the support center for users.
Moreover, it is important to understand that after moving to the section necessary for the user, he will be included in the FAQ. If you look through the “game” section, the user can find dozens of popular questions and detailed answers to them. Thus, a beginner will be able to find out the information he is interested in and gain useful skills for World of Tanks directly from the developer’s lips. If you need help from specialists, you can write to support when choosing any of the questions. At the very bottom there is a yellow “contact support” button. It is the yellow button that you will need to click to communicate. 
After pressing the key, the user needs to select the sections again and more specifically identify the problem by clicking another “create request” button. Next, a small questionnaire opens in which you must indicate the following points:
- Account email. Here you need to write the email to which the user’s World of Tanks account is linked.
- Contact Email. You will need to write another email in the field, which will receive a response from support.
- Nickname of the account. You must specify your World of Tanks login, which is linked to the above email.
- Ask a Question. The main field in which you need to describe the problem that has arisen in as much detail as possible; if possible, also attach screenshots. It is important to understand that the more detailed the user describes the problem, the faster they will help solve it, so there is no need to save space in the field.
After filling out all the items, the user will receive a large inscription "Request received". Immediately after submitting the application, the user will receive an email with the application itself, which must be checked and, if necessary, cancelled. After completing the actions, the user will be added to the database and should wait for a response from technical support developer.