An unknown itunes 9 error occurred while updating. Contact the service center

Part 2: Five Common Ways to Fix iTunes Errors 9 and 9006

There are several ways to try to fix it. When you receive a message asking you to restore the system and click the “restore” button. Nothing happened. In fact, you are faced with a hanging telephone. Here are 5 of the most successful ways to get rid of iPhone error 9 and iPhone error 9006.

Solution 1: Recovery Mode

We can try to enter recovery mode to fix iPhone 9 error, but this method will cause data loss. So it's better to think about this method. And in order to fix iPhone error without data loss, we will show you the method in . You can choose the right one for you.

1. Turn off your iPhone.
2. Try the Reboot program.
3. Turn your phone back on.
4. Restart iTunes.

The system should recover. Try a method once or twice before trying others.

Solution 2: Updata to the latest version of iTunes

Check if latest version iTunes is installed on a Mac or other computer. If not, then update to the latest version. But this method is not 100% effective.

For a Mac

1. Launch iTunes.
2. On the computer top line menu click on iTunes > Check for Updates.
3. Follow these steps to install the updated version.

For Windows based computer

1. Launch iTunes.
2. Enable Help > Check for Updates in the menu bar. If you don't see it, press CTRL and B.
3. Follow simple instructions by update.

Solution 3: Make sure the USB cable is connected

The USB cable may be damaged if you decide to use a cable that did not come with your device. Here are the steps to ensure that USB cable Fine.

1. Make sure you are using the original USB cable. You can also try a standard Apple USB cable.
2. Make sure the cable is not dislodged or disconnected. You may receive iPhone error 9006 as well.
3. Insert the cable into another USB port. It should connect directly to the computer, not to the keyboard.

Solution 4: Check the USB connection

The connection to the computer may be faulty. Perform the following checks to enable correct connection. Testing the process at every step.

1. Check the cable connections at both ends of the firm. To be sure, unplug the cable from your computer first and plug it in. Then disconnect the cable from your iPhone or other iOS devices and again.
2. Disconnection by any third party of the battery.
3. Connect the USB cable directly to the device port.
4. If you find a 30-pin or lightning cable connected to a USB hub, keyboard, or display, unplug it and plug it into your computer's USB port directly.
5. If any virtualization application is running, such as VMware or Parallels, disable them. This may interfere with your USB communications, especially if they are not specified or configured incorrectly. If the method works, quickly complete the application update.
6. Restart your computer.
7. Restart your iPhone or other iOS device.
8. If iTunes error 9 (iPhone error 9) or iPhone errors 9006 still persists, see if any software updates are needed. For example, an OS X update might be forced on your Mac, or you might want to download the latest version of iTunes.
9. If you are using a computer under Windows control, based on, check if your update is required USB cards or computer firmware. It can be downloaded from the manufacturer's website.
10. Finally, connect iPhone device or iOS to another computer.

Solution 5: Check your security software (complex)

It's possible that the security software installed on your iPad is unable to communicate with Apple's update server. This problem may also occur when you try to sync your device contents or downloads like songs and you will receive an iPad error 9 message.

1. Check your security software settings and make sure that connecting to Apple is enabled.
2. Make sure your iPad or other device is recongnised on iTunes.
3. Now check whether the time, date and time zone are set properly on the computer.
4. Using the computer as an administrator rather than in guest mode.
5. Make sure the latest version of iTunes is available.
6. Update the operating system version to Mac computer or Windows based.
7. Make sure your security software is up to date.

This type of error can occur when iPhone firmware. The latter refers to restoration or updating. When restoring, all user data and settings are saved in the device's memory. And in case iOS updates, the information is erased, so you need a backup before the procedure.

For error 9, there is no single approach to fixing the problem. The only thing that can be said for sure is that in most cases the source of trouble is 1 out of 2. The first is software glitches. The second is hardware problems.

Having analyzed all existing methods for eliminating error 9, we have put together best tips. Some of them are given by specialists, and some are ordinary users on the forums. Read about this in detail in today's material.

Apple itself gives some advice. The company claims that this error pops up when the connection between iOS gadgets and PC is lost. Namely we're talking about about a loss of connection with the iTunes utility via a USB cable.

Sometimes this happens when the user himself disconnects the gadget from the laptop or PC during the firmware process.

Most often, error 9 occurs when restoring iPhone version 5, but it is not uncommon for this to happen on 6S and other phone models.

Solutions to this Apple problems offers the following:

• Troubleshooting USB connections.
• Using a different cord.
• Selecting a different PC or laptop port.
• Firmware on another laptop or PC.
• Thorough Analysis third party software and eliminating conflicts with antivirus software.

As you can see, all the options proposed by Apple are general character. Of course, all of them are worth trying if error 9 appeared while flashing your smartphone. But let’s see what experts advise based on their practical experience.

Repair experts for Apple gadgets say that this unknown error (iPhone error 9) can be fixed by the user independently. After all, minor breakdowns are often the source of the problem. For example, a faulty PC port is often to blame for failures. And in order for recovery to be done safely in the future, you just need to change the port.

The second and no less common problem is damage to the USB cord. According to statistics, users who use original accessories encounter this error several times less often. And those who like to save money who buy Chinese fakes doom their iPhone Five to poor performance.

The solution to the above problem can be replacing the USB cable with a new one. Or purchasing an original item if you know exactly what you are using this moment– fake.

The problem may lie in the firmware itself. If simple tips, given earlier did not help, you need to do the firmware operation again. But before you start, you need to make sure that you are installing a high-quality version of iOS.

But the latter method does not guarantee a successful outcome. After all, any “operating system” is a mega-complex organism in which even a minor failure leads to disruption of the functioning of the device. And it is for this reason that repair technicians strongly discourage doing firmware at home. Especially if you have never dealt with disassembling and repairing Apple gadgets before. At least, diagnosing the device is not so expensive that you need to save on it. By contacting a certified repair center, you will certainly find out the source of the problem.

Next, let's take a look at the methods proposed by users to eliminate error 9. They are presented in accordance with the classification. And if you have already guessed where the roots of the problem with your device are buried, you can safely proceed to action. And our guide will help you in this difficult matter.

So, we will analyze in detail all the ways to eliminate error 9, which arose due to problems in the software or hardware of the iOS gadget.

iPhone 6 error 9: software malfunctions

If the source of error 9 is a software malfunction, you must perform the following steps:

• Clean the host file before the actual firmware operation.
• Enter the device into DFU mode.
• Select the model of your gadget in iReb. When a message pops up about the possibility of flashing the firmware, you need to simultaneously click Shift and Restore in the iTunes utility window. Next we make the choice of custom iOS without upgrading the modem.
• As an option, use the redsn0w_win_0.9.15b3 program, namely the Recovery Fix button.
• Try logging out of your iTunes account, and then try doing a system restore again.

These methods can help not only for the gadget of the sixth version, but if in iPhone 4 an error of this kind occurred when the user tried to restore the device. But if none of the methods helped, and you couldn’t create the firmware, experiment with the hardware.

Solving hardware problems

In situations where error 9 is caused by hardware problems, try the following methods:

• Flash the gadget's firmware by disconnecting the cable. You can try the same action with the screen turned off. Sometimes it helps.
• Check the gyroscope cable. If necessary, replace the element.
• Carefully inspect the battery and cord. In case of malfunctions, replace with new accessories or components.
• An error may occur when “sewing” the modem part.
• Check where exactly the connection is broken if the firmware does not go through either DFU or recovery mode.
• On iPhone 5, change the chips - U4, U501_RF and U601_RF.
• Conduct diagnostics on the motherboard. The nickels under the screws may be damaged.

Method for replacing flash memory on iPhone

Error 9 can sometimes be resolved by replacing the flash memory. The problem may lie in the Samsung 843 K9MDG0805M. Most often, such a nuisance happens with gadgets with 16 GB of memory, that is, the minimum. These are the chips that are installed in these devices (Toshiba 8).

First you need to remove the screen. After this, we will probably see a flash filled with compound from below and in the side - at the contact points. Removing it can be done only by one method (others lead to the disconnection of the pads from the PCB). In this case, solder reflow does not play a significant role - they are disconnected due to the compound.

1 Fix the “motherboard”, warm it up at a temperature of around 270 degrees (we’re talking about air). The heating level of the microcircuit cannot exceed 240 degrees. Separate the flash evenly and, taking a utility knife in your hands, scrape off the compound at the edge, making a small gap under the microcircuit. Before doing this, you need to rub the area with a cloth with solvent. 2 Using the platypuses, take a simple razor (the kind that is sold for machine tools). First you need to adjust it to the width using scissors. When it's hot, start placing it under the chip. 3 Without ceasing to heat up, move the blade in different directions until you reach the legs from the very edge. Then you need to heat this place well and carefully remove the blade beyond the boundaries of the flush, removing the remaining parts of the compound. In this case, it is also necessary to separate the legs of the contact pads, since the solder will “float”. 4 Nothing should interfere with the movement of the blade. To do this, before the operation you need to check that it is smooth - without snacks and other things. In this case, it will move smoothly. 5 Repeat the operation for the second side. But there you need to act even more carefully, since there are chip parts and the upper cable connector nearby. It is better to cover the latter with foil, or better yet, use a thermal pad. Otherwise, if the cable is not protected in any way in advance, it may melt. Then expensive repairs cannot be avoided.

Finally, a flush landing site will appear in front of you. You need to prepare a new microcircuit, the “motherboard” (maintain the contacts, wash them, apply a thin layer of flux). Then all that remains is to prepare the place for installing the flush and place the part there.

Today, Apple technology is at the peak of its popularity. Users are willing to pay a lot of money just to become the owner of Apple products. This excitement is explained by the high level of quality of technology and the most modern technologies which are used in its production. However, even the best product is not always able to work uninterruptedly. High-quality Apple gadgets are not spared the problems either.

Service application crashes and error code 9 have become a huge problem for thousands of users. But is it really that scary? Are expensive iPhones really not as good as the manufacturer says? Of course, Apple only offers customers best products. The problem is that some users make minor mistakes while using gadgets. They become the main causes of malfunction. In reality, error 9 is completely solvable. In this case, there is no need to contact service center.

Basic information

After error 9 appears on your smartphone monitor, you should not immediately panic. First of all, it is worth understanding that this is a completely normal phenomenon for any technology. And as is the case with other phones, the problem may be in hardware or software. You can determine this or that type of breakdown by code.

If error 9 occurs, then in most cases the problem lies in the software part. This means that users very often perform phone firmware incorrectly. Such manipulations may well lead to software malfunctions.

Firmware rules

Before upgrading your favorite gadget yourself, you need to remember a few simple recommendations. Before installing the firmware you must:

• Install a new version of iTunes.
• Check the functionality of the original cable from Apple technology. If it does not work correctly and there are connection breaks, this may lead to the loss of some data important for updating.
• Since the firmware is installed using a computer, you need to make sure that there is no malware installed on it that could delete important folders and files.
• Make sure the Internet is stable. If the connection breaks, you can also lose data.

If error 9 appears due to incorrect flashing, then in rare cases the help of a specialist may be required. However, before going to a service center, it is worth considering all the methods for solving the problem that are available even to inexperienced iPhone users.

Error 9 on iPhone 6 and 5 - what does it mean?

If the user sees this code, then this may primarily indicate that the Nand is not powered correctly. It is essentially a smartphone's flash memory that is typically used to store photos, music tracks, and other user information uploaded by a person.

In addition, error 9 may indicate incorrect operation connectors and power controllers. Such problems are in the hardware mobile devices occur quite often.

The most common reason for this code to appear is incorrect loading. multimedia application iTunes. Also, this program may damage the registry. This can be caused by virus programs and careless actions on the part of the user. That is why the developers strongly recommend not to try to make manipulations that could change system files. And of course, you should not delete seemingly unimportant folders from the main directories of the device.

Error 9 iPhone 5S and 6S - how to fix?

If such a problem appears, you should first perform a number of standard measures that will help identify the cause of the breakdown:

• Cable. To work with iPhone, it is strongly recommended to use only the original 30-pin cable. IN as a last resort will do certified cable, but it must fully meet the manufacturer's requirements. If you use a different wire, the device may not recognize it correctly. That's why the phone gives error 9. In this case, it is enough to replace the cable with a “native” one.

• USB port. When connecting a smartphone to a PC, error 9 on the iPhone 5S may occur due to improper operation or damage to the connector. In this case, you need to try connecting any other device to the computer. If it is not displayed, then you need to use another USB port or use the PC of friends or neighbors.
• iOS Features. It has long been the custom that these devices periodically “glitch.” However, such breakdowns are quite easily “cured” with a regular reboot. Therefore, if error 9 appears on the iPhone 6 or its previous versions during the process of updating applications, then first of all you should try to disable the gadget and perform a standard reboot.

Also today on the Internet you can find a huge amount free applications, which will help identify which directory the failure occurred in. However, such software solutions It is recommended to download only from trusted sites. Otherwise, you may accidentally install virus software on your device, which will further worsen the situation.

Antivirus and firewall on PC

During the process, the program must connect to network resources to obtain new data. Of course, this requires an Internet connection. However, in some cases standard antivirus programs may block this access, citing the fact that these resources may be infected. In fact, on the official Apple services there cannot be any virus software. In this case we are talking about incorrect settings antivirus and firewall.

To fix error 9 when restoring an iPhone or updating it, you need to go to your PC settings and make sure that the use of a proxy/VPN is not activated in them. This may be the reason for constant blocking.

In addition, if there is good antivirus On a PC there is no need to use a firewall. Therefore, you can turn it off at least temporarily. If this does not help, then you can deactivate the antivirus itself for a while (the main thing after this is not to go to suspicious sites). If after this the update process proceeds without any errors, then you need to delve into the software settings and add Apple servers to the exclusion list.

Update

If iTunes program is out of date by at least a few minutes, then errors will immediately begin to appear. Therefore, it is worth going to the developer’s website and comparing software versions. In order not to rack your brains and constantly check for new data, you can try activating automatic system updates.

Reinstalling the application and system

If the problem has reached a critical level and none of the recommendations help, then it is worth taking drastic measures. To do this you need to remove iTunes app and check that there are no “tails” left on the device. After this, just go to the official website of the developer and install latest version Software again.

If this does not help, then you will have to remove the software of the gadget itself. Before such manipulations, it is better to save all the data, since there is no guarantee that the re-firmware will be successful.

Another option is to try returning the gadget to factory settings.

Force reboot iOS

This method is recommended if simply turning the device on and off, checking for updates, etc. did not help. The point is that when forced reboot The phone returns to its factory settings. Accordingly, everything that the user painstakingly added to the phone may be lost. The same goes for standard settings. After the reset, you will have to re-adjust the screen brightness, set the ringtone and much more. However, in some cases there is simply no other choice.

So, to restart iOS, you need to perform several manipulations:

• Open the phone menu and find the “Settings” item in it. Go to it.
• A list of available options will appear on the screen. You need to go to the very bottom, find “Reset” there and click on it.
• A new menu will open, which will present a list of possible operations. You must select "Reset all settings." Other points imply only partial restoration.
• A confirmation window will appear on the screen. You need to double-click on “Erase data”.
• Now you just need to enter your password and confirm the “Erase” command again. The main thing is to check that the current address is displayed in the window that opens Email and user login.

After this, the phone will reboot and return to initial settings, thereby deleting all user data.

Finally

Thus, you can independently correct errors that occur on modern gadgets. Most often, drastic measures are not required and it is enough to restart the device or update iTunes. The same methods are used when correcting errors on more earlier versions iPhones. However, regardless of the phone model, you should not engage in amateur activities and reflash sensitive equipment.

Error 9 on iPhone

Statistics from our SC, dated April 10, 2018, on models and causes of “error 9”:

iPhone 5s: 60% - problems with the processor, 35% - problems with memory, 5% - other problems. fees.

iPhone 6/6+: 85% - problems with the processor, 10% - problems with memory, 5% - other problems. fees.

iPhone 6s/6s+: 40% - problems with the processor, 50% - problems with memory, 10% - other problems. fees.

iPhone 7/7+: 45% - problems with the processor, 45% - problems with memory, 10% - other problems. fees.

We can fix any of these faults in our service center.

In this article I will try to explain in a popular way what error 9 is and why it can occur. It usually appears when flashing firmware via iTunes. Most often at the very beginning of the firmware process. This is usually preceded by frequent freezes of the device, glitches and other unpleasant problems during use. Often, when a client contacts our service center, they are immediately asked to replace the flash memory without conducting diagnostics. When asked how they are so sure that this is the problem, they usually answer: “They told me at another service center,” “I read it on the Internet.”

Based on the first answer, I will say the following - if the service did a diagnostic and, as it claims, found a fault, but did not fix it, it means 90% that the fault was not found. And excuses that we don’t have spare parts or we don’t have equipment usually serve to avoid losing face in front of the client. Typically, such answers are based on reading numerous forums on equipment repair and do not carry any semantic meaning. According to the second answer, nowadays everyone who is not too lazy writes on the Internet. Yes, this could be a qualified specialist (which is unlikely, since such people usually do not share information in open sources), or maybe a shawarman from a nearby shawarma shop who knows how to change displays with cables and somewhere, sometime Having heard information from his more experienced colleagues, he begins to post it left and right.

But let's return to the question about error 9. Most often, this error occurs on the iPhone 5s, and this is due to the fact that for some unknown reason, the soldering under the processor was done very poorly, and therefore, when dropped (and if before the fall, the processor was heavily loaded, a video was being filmed or viewed, or the game is running, this makes the phone much more vulnerable) the contacts under the processor are broken. Usually, after such falls, " blue screen", the phone begins to slow down. Such an iPhone 5s will most likely, when updating the software via Wi-Fi, freeze during the recovery process and after rebooting will show the cord and the iTunes logo on the screen. When updating via iTunes, it will display error 9. In this case, resoldering will be necessary (reboot ) processor.

Error 9 can also occur due to a malfunction on the i2C bus. There is no point in explaining what kind of tire this is in this article (because this is a topic for a separate article), but I will briefly say that this is a tire for which peripherals(compass, audio codec, accelerometer, etc.) communicate with the processor. It is very problematic to calculate this, since this bus in the iPhone is divided into 3 groups. And the reason could be physical. damage to the bus itself, as well as to any device that is located on it.

Well, the last common variant of this error is NAND memory. This is the phone’s memory itself, which stores the smartphone’s operating system and all user data (photo, Notebook, applications and everything else). This option, let’s say, is the most favorable. Since replacing memory is usually not a problem.

On iPhone 6, error 9 when flashing firmware via iTunes is less common, but in 90% of cases this is a sentence to resoldering the processor. Below is a video where you can clearly see what a break under the processor looks like.

Technical problems with Apple media players are common - what are the problems with Windows Installer(due to incorrectly installed Apple Update Software) or failure number 3194, when you had to rebuild it piece by piece operating system. Error 9 - a new round of iTunes development. And not the worst thing yet - the problem is quickly diagnosed and fixed in 5-10 minutes. You need to repeat a simple algorithm of actions.

Reasons for the error

Grozny system notification“Failed to restore iPhone. An unknown thing has happened iTunes error 9" occurs during the recovery procedure for an Apple smartphone, tablet or player (although, as practice suggests, the error occurs exclusively on the iPhone 5s device, and nowhere else). And there are several reasons for this.

• Firstly, of a purely technical nature - for example, problems unexpectedly appeared with the USB cable (no longer detected by the system, the socket became clogged, or simply “lost”) or the user inadvertently violated the recovery procedure by accidentally rebooting the device;
• Secondly, the error appears due to a loss of communication between iTunes and Apple servers. This problem is possible due to malicious software accumulated on the PC or corrupted hosts file, or a raging antivirus.

Working solutions

Virus check

The procedure is banal, but nevertheless useful. Problem with malware software It’s worth sifting out right away - this way, at least, you won’t have to worry about losing communication between iTunes and Apple’s servers.

There are three useful tools worth taking advantage of.

There's a little inside technical information, and also some addresses and even websites.

The main goal is to delete the content after the command “127.0.0.1 localhost”. All you have to do is save the changes and restart the computer. By the way, if the file does not open, is not edited, and changes are not saved, then you need to interact with the hosts with administrator rights set.

Reboot and updates

Yes, a banality, but a useful thing. Both your PC and iPhone need to be rebooted. And only then repeat the recovery procedure.

Didn't work again? In this case, you need to check whether the latest version of iTunes is really installed (the developers from Apple should be given their due - errors are corrected quickly enough, and therefore you should not be lazy and skip updates). The check is carried out through the “Help” menu in the top drop-down menu of iTunes.

Hardware problem

Did the above methods not work? Most likely, error No. 9 is caused by a poor-quality USB cable, a non-working PC port (you should try the others), or problems with the iPhone cable. The best way figure out the situation - ask someone to visit, borrow someone else's lightning cable and someone else's computer and try to repeat the procedure.

Using DFU

And the last, truly radical method. To enter forced recovery mode, you need to connect your iPhone to your PC, hold down the “Power” key (for about 3 seconds), and then press and hold the “Home” button. After about 10 seconds, Power can be released and iTunes will display a recovery message. All you have to do is agree and start the procedure.