Agreement on the provision of Beeline communication services. Termination of an agreement with Beeline: how to refuse mobile services, home Internet or TV? How to terminate an agreement with Beeline through your personal account

The conclusion of the Beeline Home Internet agreement is made on the basis of the client’s application by signing the agreement form by the subscriber and the operator or a person authorized by the operator.

As a rule, this agreement consists of 6 sections:

General provisions;

1. The subject of the agreement, which indicates the list of services provided (type of Internet access and connection method, Account, personal account information and mailbox user for the period of validity of the contract, Additional services) . This section also notes the operator’s obligation to ensure technical support subscriber line in accordance with the terms of the client’s current tariff plan.
2. Conclusion and validity of the contract, terms of service, tariffs for services.

   This section indicates that for the period of using the Internet, the client is provided with an account to access services and an electronic personal account is created - a personal account. Services are provided on an advance payment basis, payment information is reflected in your personal account. Services are provided if the personal account balance is positive, otherwise they are suspended and resumed after the balance is replenished (except when the operator provides a grace period). If the provision of services is not resumed within the time limits specified in the tariff plan, the contract is considered terminated by the subscriber and the operator’s obligations are terminated and the account is deleted. This section also specifies the specifics of the operator’s storage of the subscriber’s personal data, the procedure for invoicing for services provided, the client’s right to refuse services subject to written notification to the operator and payment of bills, and the rules for returning unused advance payments to the user.

3. Rights and obligations of the operator;
4. Rights and obligations of the subscriber;
5. Other conditions.

   In addition to these sections, the agreement may contain significant notes.

   The contract form includes the contract number, subscriber credentials (full name, date and place of birth, passport details and place of residence), login, personal account, selected tariff plan, installation address of subscriber equipment, e-mail, fax, contact number, data transfer protocol, type (type) of equipment, duration of the contract and signatures of the parties.

As a rule, in addition to the contract home internet an act of transfer and acceptance of equipment and provision of services is also concluded. If the terms of the contract change, an additional agreement is concluded.

Photo by user Sergik495 on the website mobile-networks.ru with the comment: “Beeline has become completely insolent. Not only is the connection getting worse every year, but it is also becoming more expensive than everyone else. The other day I wrote a farewell speech to Beeline and added this photo.”

In the beginning there was the Word, and this Word was an SMS from Beeline:

Dear subscriber, your tariff was created more than 15 years ago. Much has changed during this time, and it will close on June 5th. We have known each other for a long time, so we have selected the most similar tariff to suit your habits - Zero doubts VII. All additionally connected services are saved.

Listen to the new conditions or choose a different tariff: 060605 (free). Your Beeline."

Thus, I, like tens (hundreds) of thousands of subscribers of one of the Big Three operators, received a “black mark”. Three days later, another, more legally significant proposal was received by email:

"… Hello!

You are currently using the archive tariff plan Simply put. As part of the renewal of old tariffs, on June 5 it will close and change to Zero Doubts VII.

Don't worry: you will stay in touch, and your number, balance and all the necessary services will be saved.

What rate will I get?

We have selected special rate Zero doubts VII, taking into account your expenses and needs. You don't have to change your communication habits.

Why are you closing old tariffs?

To improve the quality of service and make our tariffs truly simple and understandable for you. After all, the fewer archived tariffs and various conditions, the easier it is to understand them for both you and our operators.

Can I choose a different tariff?

You can switch to any tariff from the catalog on the website for free. “My Beeline” Personal Account is also at your service to check details, services on the number, top up the account for yourself and your loved ones and much more.”

And below is a big yellow button: “Select tariff.”

After 10 days, another Word in the form of SMS:

Dear client! On May 26, you received an SMS about a tariff change with incorrect information. We apologize for any inconvenience. Your new tariff plan after closing the old one will be – Zero doubts VIII.

Listen to the new conditions or choose a different tariff: 060605 (free) Your Beeline.

Pay attention to the rapid evolution of impudence - in the first SMS one of the archived versions is offered (the seventh), and 10 days later they impose a much more expensive one - the eighth. They, you see, were mistaken. Apparently, at first they incorrectly assessed the client’s solvency, and with an apology they decided to correct themselves - to sell him the same rotten product, but at a higher price. Essentially, the telecom operator wants to unilaterally transfer a subscriber from one archive tariff on the other, also archival, and, moreover, the most unprofitable for him.

The following thoughts involuntarily arise:

1. Completely insolent.
2. It seems they have no right to do this without my consent.
3. What to do?

Let's start to figure it out.

Thought No. 1: “We’re completely insolent”

I think everything is clear here - any seller (even not a monopolist) will always try to “milk” as much money as possible from the buyer at minimal cost to himself. His appetites and greed are practically unlimited and have no limits. When tariffs are regularly changed, the telecom operator always follows the classic scheme: first, a “tempt” is made in the price list for a new line of tariffs with zeros in key positions. After a couple of months, the operator notifies the subscriber about a modification of the tariff with the same name. A little later he does the same. And this is repeated repeatedly. The subscriber, if he tries to compare tariffs, will see that the new tariff plan differs from the previous one by only 20-30 kopecks per minute. Little things.

You don't need to look far for examples. Let’s take the above-mentioned archival “Zero Doubts” and trace its rapid, diarrhea-like evolution.

What's it like? From the first to the ninth version, the tariff for local Beeline subscribers increased by 20 kopecks per minute. But for “foreign” operators – TEN TIMES. One would think that such a rise in price happened in about ten years. Not at all. Let's look at screenshots of official price lists taken on the same day:

The basic tariff plan for the “Zero Doubts” line is the “zero” version.

The exact date of their actual introduction is generally impossible to establish.

Everything that is presented above, as you understand, was taken from the official Beeline website. “As if official” because there are simply no official documents on it! Where are they? We go down to the footer of the site and find a clickable link below the copyright: “ Legal information", where we read the following:

“... This website is not a mass media outlet.
All official news and documents are published on the website vimpelcom.lenta.ru ... "

Federal Law of July 7, 2003 N 126-FZ (as amended on June 23, 2016) “On Communications” - open spoiler

What to pay attention to:

Agreement form, conditions for the provision of Beeline communication services,
conditions of public offers accepted under the Agreement,
procedure for amending the Agreement on the provision of Beeline communication services,
tariff plan,
rules of use telematic services and transmission services

are a single Agreement on the provision of Beeline communication services.

That is, the Subscriber Agreement should not be understood as some kind of template document, but specifically their inextricable combination.

Service users mobile communications, TV or home Internet, who have entered into an agreement with Beeline, come to the decision to terminate the agreement with the company for various reasons. Among the leaders are inconvenient tariff plans, low quality connections, as well as the cost of services. Support operators will try to keep the client until the last minute, offering various compromise options. If the decision to terminate the contract is made, then there are many ways to do this in a short time.

Before breaking off cooperation with an operator, you need to make sure that the debt to the company is fully repaid. This can be conveniently done by contacting Beeline service office. The user must have passport data with him.

Upon arrival by specified address You should contact managers who will make sure that there is no debt and will help you terminate the contract for the provision of mobile communication services, home Internet or TV. Filling out the required application will take the client no more than ten minutes, after which the agreement will be terminated.

Before closing the contract, you need to check whether there are any funds remaining in the account, and, in this case, indicate the details in the application or phone number for translate. If this note is not provided, problems may arise with the refund.

How to terminate an agreement with Beeline through your personal account?

Sometimes contacting the operator’s office takes a lot of time for the client, so it may be more convenient for the user of the services to terminate the contract with Beeline through, to which any subscriber of the company has access.

To authorize, you must enter a phone number or login. To refuse services cellular communications Beeline, home Internet or television, after logging into Personal Area fill out a special application about your desire to terminate the service agreement. If there is no debt, the operator will approve the application to terminate cooperation and disconnect all services provided within 24 hours. In addition, in the Beeline Personal Account there is a function voluntary blocking numbers for a period of 90 days. After activating this option, during this period the subscriber has the opportunity to change his decision.

Beeline "Chameleon" service: description, connection and disconnection of the service

Sample application for termination of a contract for the provision of Beeline services

If the client visited the company’s office to terminate the agreement with the operator, then a sample application for termination of the contract is issued by the manager at the service point. If the client carries out this procedure through his personal account, then the form will be posted on the website in electronic form. It asks the user to clearly indicate the following information:

• Full name, phone number;
• Date of conclusion of the agreement;
• Account number;
• The reason for termination is optional;
• Current details for transferring funds remaining in the account.

After correct filling If all necessary data is provided, the operator will review the application and cancel the contract as soon as possible. This happens as quickly as possible in service office(up to one day – in case electronic filing statements).

Automatic termination of the contract

The user of the company's services should remember what is agreed upon when concluding the contract. So, if there is no activity for six months, Beeline stops servicing under the contract, terminating it unilaterally. Activity in this case is the absence of outgoing and incoming calls and messages to the subscriber’s number, the termination of crediting of money to the client account. Debts, regardless of what service they are for, will lead to going to court, so the client will not be able to avoid repaying non-payments. Therefore, it is recommended not to delay until the automatic termination of the contract and to terminate the agreement with the operator yourself in a short time, not forgetting to monitor the status of the account.

It just so happened that my current cellular operator began to frustrate me more and more often, I was not satisfied with the quality of its service, so I was thinking about switching to Beeline with my number.

I went to the Beeline website and found an agreement form. I have questions about it. There are several interesting points regarding the processing of client personal data:
First of all, I decided to read the conditions for the provision of Beeline communication services, since the contract form contains links to some points of these conditions.
It is logical to assume that if the contract form contains “disagree” clauses, then even without agreeing with these clauses the contract is concluded! If the client does not agree with a certain verification and processing of his personal data, then he has the right to notify the operator about this, which is why these points “agree”/“disagree” are indicated in the contract form.

I had two questions for Beeline consultants:
1. If you put “disagree” in the above paragraphs, will this affect the conclusion of the contract (whether to allow the conclusion of the contract or not)?
2. If you put “disagree” in the above points, will this affect the provision of any services (which services will be provided and which will not)?
After reading the terms of provision of Beeline communication services, I realized that this should not interfere with the conclusion of the contract, but I decided to clarify.

I asked these questions to the consultant in the chat on the operator’s website. It was 2015-10-21 at 16:12. Consultant Elena answered me. After some clarification, she replied that the contract in this case is concluded at the discretion of the company. I asked, who exactly will make the decision to connect or not? I was not given an answer, the chat was closed. I opened a new chat with a specialist, operator Dunya answered me. She told me that these points are spelled out in the contract. You either agree with them or you don't. Because you sign the contract as a whole, and not for each item. Let's remember this, a little later I will quote the conditions for the provision of communication services.

I thought and thought and wrote an e-mail [email protected] with the same questions, I wrote that I was not satisfied with the answer provided to me in the chat, since they were different. I also said that I want to switch to Beeline with my number, and such counseling does not make me want to switch to Beeline. By e-mail They told me the same thing, that it’s impossible, when you sign the contract, you agree with all points of the terms of service. We also remember this answer.

Then I go to the Beeline VKontakte group and write to him the same questions. I also ask you to clarify why Beeline checks the client’s passport data through the bureau credit histories? This is stated in your terms and conditions. I am informed that the issue has been submitted for consideration. They ask you to wait. Time passes and I receive an answer:

Hello! 1. Does the subscriber have the right to disagree with any clause of the contract (or several)?
2. How can a CPC employee record the client’s disagreement with the clauses of the contract?
3. What form of application is used by the Subscriber in case of disagreement with the clause (or clauses) of the contract?

Answer: If the subscriber does not agree, he may not connect the services and not sign the contract.

Let everyone decide for themselves how to evaluate such an answer! This answer, if you can call it that, came to me on November 6, 2015 in a DM on VKontakte. After reading this, I clarified in response that this is not about services, but about limiting the processing of personal data. Is it possible to conclude a contract with such restrictions and how will they affect the provision of any services? I was told that personal data is processed only within the company. We do not disclose subscriber's personal data to third organizations. In this case, there is no additional agreement to the main agreement. In response, I began referring to the terms of communication services and saying that it explicitly states that third-party companies, including credit history bureaus, can be involved in processing information. I asked the employees to read the terms of service more carefully.

Let us remember that I asked the Beeline representative to explain why the company checks personal data through the credit history bureau. I also said that, according to information from the call center, it is possible to limit the processing of PD. For this purpose, the contract provides for clauses regarding non-consent to certain PD processing.

I received the answer:

A question was asked to our lawyers. We provided you with the answer from them. On this moment, unfortunately, there are only two options: either conclude the agreement in the current version, or not conclude it at all

After reading this, I advised Beeline to force lawyers to re-read the terms of service!!! I quoted the points in the questions, there is text that the subscriber can limit the transfer of personal data. The question is which services will be affected. After this, I was shocked, freaked out a little and decided to literally “chew” the text of the contract form and terms of service to my interlocutor. It was 11/15/15.

Now, as I promised, let’s compare each clause of the contract form with the terms and conditions for the provision of communication services.
“To check the information provided by me in accordance with sub. 4 clause 3.2. I agree with the terms and conditions, unless otherwise stated, I do not agree"

3.2. The operator has the right:
4) Check at any time directly or with the help of third parties (including credit history bureaus), with the consent of the Subscriber, any information contained in the Subscriber’s credentials, as well as in the documents requested by the Operator. If the Subscriber disagrees with the provision of information by the Operator to third parties and the Subscriber does not provide additional documents, the Services are provided to the Subscriber in accordance with the basic conditions of the selected Tariff plan.

So I asked what services will be provided, they are called basic, and which ones will not.

"For use Money contributed as payment under one agreement in order to pay off debt under another agreement - I agree, unless otherwise specified, I do not agree"
This is clear, I hope. Disagreement will not in any way affect the services or the possibility of concluding a contract. I only have one number.
“I agree to receive advertising information, unless otherwise indicated, I do not agree”
Here, too, everything is very clear; this does not affect the conclusion of the contract.

“For the processing of personal data in accordance with paragraphs. 3.3-3.6 Terms - I agree, unless otherwise stated, I do not agree"

Terms of provision of communication services:

3.2. The operator has the right:
3.3. In accordance with Art. 6. Federal Law No. 152-FZ of July 27, 2006 “On personal data” The Operator, from the moment of conclusion of the Agreement and until the deadlines established by regulatory documents, during which the Operator is obliged to store information about the Subscriber and the Services provided, in order to fulfill the Agreement and legal requirements processes the Subscriber's data both using its software and hardware and without using it. The processing of personal data refers to actions (operations) with personal data, including collection, systematization, accumulation, storage, clarification (updating, changing), use, distribution (including transfer), depersonalization, blocking and destruction of personal data.

The operator ensures the confidentiality and security of the received personal data.
In case of providing personal data of contact persons for the purpose of interaction under the Agreement and/or users of the Services, in order to fulfill the requirements regulatory documents(for Subscribers - legal entities), the Subscriber guarantees the consent of the contact person to receive information and proposals from the Operator regarding the Services provided, and to transfer personal data of the contact person and users of the Services to the Operator. The Subscriber confirms the preliminary notification of the contact person and users of the Services about the transfer of personal data to the operator.

3.4. The Subscriber's personal data may be processed by third parties engaged by the Operator on the basis of relevant agreements to fulfill obligations under the Agreement. An essential condition of contracts concluded by the Operator with third parties is the obligation for third parties to ensure the confidentiality of personal data and the security of their processing. The list of third parties involved by the Operator in the processing of subscribers’ personal data is posted by the Operator on the Operator’s Website. The operator has the right to determine and change the list of third parties.

3.5. The Subscriber hereby agrees, for the entire duration of the Agreement, to the provision by the Operator of information about unfulfilled monetary obligations, information about the Subscriber himself received upon conclusion of the Agreement, as well as his personal data (for Subscribers - individuals), legal entities carrying out, in accordance with the current legislation, the formation, processing, storage and issuance of information about the debtor’s fulfillment of contractual obligations assumed, to persons collecting debt for Services from the Subscriber on behalf of the Operator, or to persons to whom the right to claim such debt has been transferred.

3.6. The Subscriber has the right to withdraw his consent by writing to the Operator.

I wrote all this in a DM correspondence with a Beeline VKontakte representative.

Also wrote this:

Those. You can register your consent to the transfer of information to third parties.

Honestly, I just can’t imagine what Beeline’s lawyers read there. Essentially, the default terms of the agreement allow the company to transfer personal data to third parties unless disagreement with this data transfer is filed. I do not dispute this wording of the terms, I simply ask that you pay more attention to the terms of your agreement.

It is a pity that lawyers know their conditions so vaguely. I understand that consultants are not supposed to know this, but I would like more attentive service. It’s not working out very well, I want to become your subscriber, but I can’t get attentive service in resolving issues regarding the processing of my data.

Agree that this is unacceptable and anyone may be reluctant to move to you ((

I still haven’t received a response to my criticism; a month has passed. Today I am not a Beeline subscriber, so this review is without rating, but on my own behalf I give Beeline a big, fat two! You can see for yourself what answers the consultants provided and what is written in the terms and conditions for the provision of communication services. I still haven’t decided whether to switch to Beeline with my number.

I would like to know what Beeline representatives at Banki.ru think about the disgrace that is happening in the company and the incompetence of the employees.