How to contact apple. Apple Technical Support Hotline - 24/7 Help Desk
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It is difficult to fully study all the intricacies of the operation of apple technology - there are many products and they all have different properties and settings. Therefore, sometimes even advanced users have minor questions that take too much time to resolve. In this case, Apple has its own technical support team - you just have to write to them.
It works 24/7, so you can ask for help anywhere at any time of the day. The main thing is that the Internet is stable, because in this material I will consider the fastest and most effective contact option - online chat. You also need to know English, but first things first.
Apple recently updated its support page to make apple.com/support look nicer. Once on the page, immediately scroll down. Our goal is to quickly connect with specialists, so feel free to click Contact Support → Get Started.
First you will be asked about your location. The main thing here is to lie a little and choose United States. Well, or Russia in case of complete misunderstanding in English. If religious or any other canons do not allow you to perform such a trick, then, alas, nothing will come of it - Ukraine is not on the list of countries. By the way, Russian technical support only provides online chat in 1 out of 10 cases, so I highly recommend making friends with a translator.
Then decide in which area you need help. In my case, these are the Apple ID settings - I don’t fully understand how to properly share purchases on App Store with other users, so in the next menu I select the appropriate item. The same operation is suitable for other topics, but not always. Basically, technical support helps solve non-critical software glitches or simply tells you how to properly configure a particular function.
Next, you can choose the option to contact a specialist. Although only one will do - online chat. Just click on the icon, fill in the necessary information about yourself, and within a couple of minutes its window will automatically open. Wait for the first message from the employee - it is always pleasant. For example, "How are you doing today?" or “All problems are solved - and yours will be solved. Tell me what happened.”
I have asked for help via chat more than 10 times - technical support has always responded clearly and to the point. Another advantage of this method is that you can ask a question of interest in a completely inappropriate topic. This happens when the online chat for the problem you are interested in is unavailable - you can simply write about the non-working iPhone features in the MacBook support chat, and a specialist will redirect you to the right person. AND Have a good day still wishes.
In some situations with a Mac, specialists may even ask you to download a special program to view your screen. Like TeamViewer, but from Apple and super secure. And the employees won’t be able to do anything, just show where to click and what to do. It’s very convenient when you don’t understand anything at all - you just follow the prompts and that’s it.
By the way, if this option of contacting you does not suit you, there is an alternative - via Twitter. Just mention
There are only 11 in Moscow service centers, authorized by Apple, but you will not find their addresses on the official website or in Yandex and Google search. Of the 10 sites, only one will be truly official, although it will be indicated on all of them. “Secret” information can be revealed by an Apple technical support operator, and only after a ten-minute conversation, which is not very convenient.
Small dents, scratches, traces of tampering - all this is grounds to declare an Apple device out of warranty and bill for repairs, although a truly official service would accept the gadget under warranty. If the case is not under warranty, for example, a broken or flooded iPhone, then without your knowledge it is made under warranty. Then they hand it over to an authorized service for free repair or exchange for a new one, after which you pay for the “repairs”.
The saddest thing is that after a visit to a fake service center, they may refuse to provide service under warranty at an official service center, since the gadget may be damaged after unqualified analysis.
- https://service-pro.ru/ m. Dmitrovskaya, st. Novodmitrovskaya, 1, bldg. 13 and metro station Vernadskogo prospekt, 37 Vernadskogo prospekt, building 2, Forum shopping center, 2nd floor
- http://deepapple.com/ M. Belorusskaya, 1st Yamskogo Pole St., 17 c.1.
- http://powerline.ru/ metro station Profsoyuznaya, Nakhimovsky prospect, 36
- https://brobrolab.ru m. Paveletskaya st. Derbenevskaya d. 1 and metro station Aeroport, Khodynsky blvd., 4. Shopping center "Aviapark", 4th floor, store "M.Video"
- http://www.mclabs.ru/ metro station Lubyanka, Novaya Ploshchad, no. 10 and metro station Varshavskaya, Chongarsky Blvd., no. 9
- http://www.modernservice.ru/ m. Begovaya, st. Begovaya, 7 and metro station Rechnoy Vokzal, Solnechnogorsky proezd, 11 and metro station Domodedovskaya, Generala Belova d.35, M.Video store
- http://cepco.ru/ metro station Preobrazhenskaya Square, Kolodezny Lane, building 3, building 25
- https://care.b2x.com/ru/ru m. Teatralnaya, st. Petrovka, 2 and metro station Lubyanka st. Nikolkaya, 10
- http://www.ymservice.ru/ m. Barrikadnaya, st. Sadovaya-Kudrinskaya, 20 and m. University, Lomonosovsky Prospekt, 25 bldg. 2 and m. Mayakovskaya, st. Tverskaya, 24 bldg.
Apple products, like no other devices, are accompanied by a powerful support service even after the sale. Users have access to an extensive network of service centers around the world, a huge application store (often free), various specialized communities, etc. What types of assistance can a consumer expect?
Guaranteed help
As for iPhone support, they are covered by free support technical service over the phone. It is provided for three months from the date of purchase of the phone (which is why it is important to keep the receipt and the original box). The service's assistance includes: support if difficulties arise with setting up, installing the system and applications, iPhone connections to other devices. These are more like consulting services, because... Users are provided with recommendations for troubleshooting the listed problems when using a new iPhone.
There are no restrictions on the number of calls - call at least ten times a day. So technical iPhone support
(and other devices) throughout Russia is available by calling 495-580-95-57. Calls and remote diagnostics are not paid (during the above period after purchase). Therefore, before contacting the service for advice, make sure that you still have the right to it. Follow the link to a special resource - checkcoverage.apple.com/ru. Before that, don't forget to look serial number
The conditions for providing free technical assistance by telephone indicate that telecom operators that are Apple partners can also provide customer consultation when selling iPhones through their network of stores.
On the territory of the Russian Federation they support this service Beeline and Megafon. The company's attention to people with special needs deserves special praise. This provides special settings for communication with services for visually impaired people. The American office even has a separate line specifically for users with hearing and vision problems.
Alternative escort
Another option for getting help is to contact the operator directly by calling the number in Russia: 8-800-333-5173 - customer support for the regional App Store.
Calls are accepted exclusively on weekdays - from 9.00 to 21.00. Here you will receive advice on the availability of the device you are interested in, its delivery period, you can place an order, etc.
When, for some reason, you cannot make a call to specified number, you can use the technical service tips: https://getsupport.apple.com/. In a large list of topics you can find detailed description the most common phone problems (as well as other Apple devices) and how to fix them. 
If there are no ways to solve your problem in the list, send a request to the support service. Try to state the essence in as much detail as possible so that the company’s specialists can quickly find out the reason and contact you as soon as possible. You can leave a request using the link: https://getsupport.apple.com/GetproductgroupList.action?locale=ru_RU, sending your contact information email box or phone number for details.
Communities
Do you speak English at a decent level? You can also visit the Apple Support Communities. In it, users discuss problems with their iPhone in real time with each other, share with others their findings on how to solve them, and consult with specialist company representatives. Here you can pick up a lot of useful tips and immediately put them into practice, without tedious correspondence with services. In the service, correspondence is divided into subsections (applications, Internet, camera, calls, etc.) to make it easier to find the information you need.
The information presented in the community will also be of interest to developers of hardware, applications or iPhone accessories. You can get a lot of ideas to improve its performance or make it more convenient to use.
A good assistant for Apple product user groups is appleusergroupresources.com. You can find like-minded people all over the world. Share the features of using iPhones in different parts of the world. And this is important, given some restrictions introduced at the state level in a number of countries (in the UAE, for example).
As you can see, it is not at all necessary to disconnect the phone number of service centers; there are many alternative options for identifying and fixing any iPhone problems. Therefore, even the end of the required three-month period is not a reason to be upset. Besides independent decision problems prompts the owner to learn more about how the iPhone works. A lot of useful characteristics are revealed that he did not even suspect about, and not that he actively used. In any case, visiting the above resources will benefit you.
If there are serious software glitches or manufacturing defects, and no advice helps, then you should definitely ask for help from professionals. And now you know where to turn.