apple contact center. Apple Technical Support Hotline - 24/7 Help Desk
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If you encounter a problem related to Apple technology or one of the Apple services, and it was not possible to solve it on your own or with the help of specialists, it’s time to ask for support from the company. About how to contact technical support Apple will tell you in this manual.
Important: Before calling or writing Apple, make sure your device is still eligible for service and support. This can be done on a special page on the official Apple website, where you need to enter the device serial number and click “Continue”.
How to contact Apple technical support by phone
The most in a fast way support connections Apple is a phone call. Moreover, it is by telephone that you can get advice on the operation of all your devices - the possibility of online chat with company representatives will not be available on all issues.
Apple Technical Support Number: 8 495 580 9557
It is worth noting that the line operates only on weekdays, from 09:00 to 20:00 Moscow time.
How to Contact Apple Technical Support Online
Apple has provided its users with convenient and prompt support service. Having any product from the company, you can dial support from your iPhone and ask a variety of questions: from the order of operation of certain keys and buttons to the order of settings of certain functions. You will also be able to learn about new properties of the company's products. You can also register your product, have your device repaired, or complain about poor service. The company is interested in ensuring that its customers always have convenient and high-quality equipment that can compete with other flagships, and therefore devotes the lion's share to servicing its consumers.
To contact a company representative, you can go to https://support.apple.com and directly contact a specialist via online chat. If it is convenient for you, you can leave your phone number and the operator will call you back at the appointed time. If you have several questions, the expert will readily answer everything and offer accessible solutions. The service is available to its clients at any time of the day in different countries.
Also, if you are in Russia, you can call the single toll-free Apple hotline in the Russian Federation at any time: phone number 8 800 555 6734.
If you are a resident of Moscow or the Moscow region, then you can quickly get through to the multi-channel support phone number: 8 495 580 95 57 at the tariff applicable to your telephone operator.
Why do you need a hotline service?
By the way, if your Apple device is broken, you can leave a request for repair of your iPhone, iPad or Mac computer at the support service. A specialist will contact you as soon as possible to resolve your problem and help you contact an Apple Authorized Center near you. After all, one of the main principles of the company’s work is trust in it and user support.
If you are interested in information about Apple products and details of its purchase, as well as operating warranties, the Apple Online Store is at your service, where you can order and receive it at any time software, interesting accessories, necessary equipment. To purchase, you need to call the number 8–800–333–51–73, available from 9:00 to 21:00 on weekdays.
Apple has a wide network service centers all over the world and on all continents. So, by going to any company’s technical support website, you will find an interactive map of countries indicating addresses and phone numbers, chats for communication in the place where you are now. Support is provided by company specialists who will be able to communicate with you in a language you understand.
If you decide to call about a device problem, support will be provided faster if you can find your device's serial number first, as this will help optimally connect you with the right support person.
If the need arises, there is also a convenient online request for support, after which an expert will contact you.
What else can you find out from support?
At the support service, you can learn from specialists about additional service options, as well as find out whether your iPhone or tablet is still under warranty by first entering the serial number of the device. The AppleCare Protection Plan includes telephone technical support and access to additional service Apple Service.
The main feature of the AppleCare Protection Plan program is that it provides additional rights for all users: additional service, universal support, software product maintenance. A warranty on the hardware of the device can be obtained from the AppleCare Protection Plan for a period of up to 3 years, which in turn is cheaper than the cost of spare parts and payment for the work performed by experts who are authorized by Apple around the globe.
Under the AppleCare Protection Plan program, the following products are subject to service: MAC computers, modules random access memory, accessories, batteries, drives, AirPort4 devices.
Often clients call the service because they need help - they forgot iPhone password, iPad or iPod touch, and even worse when the device is locked.
If you have a problem, for example, you lost your iPhone, it was stolen from you, or you found someone else’s iPhone, in addition to contacting the police, you can report this to the service and technical support will help you block your data on the basis serial number iPhone ID or find the owner of the smartphone. There you will also be told about the capabilities of the Find iPhone function for Apple devices.
Hello! Despite numerous instructions posted on the Internet and on this blog, there are issues regarding the iPhone and iPad that can only be resolved with the help of Apple technical support. For example, remove iCloud lock, . Who can do this? Nobody! Only specially trained company employees. And it’s not just a matter of blocking; you never know what other questions might require an answer from a competent specialist?
And after all, it would seem that technical support itself is not hiding from anyone, there are quite a lot of ways to contact it, but people still ask in the comments how to call or write to the Apple operator? And since they ask, we will answer!
Here are all the ways to reach technical support, no matter where you are.
Apple technical support phone numbers in Russia
Apple, like any normal company, has its own hotline whose employees will answer any question related to the iPhone and iPad. Here are the phone numbers for the Russian Federation:
- 8-495-580-95-57 (Moscow number).
- 8-800-555-67-34 (Toll free number for calls from any region of Russia).
- 8-800-333-51-73 (Apple Store Customer Support Service).
At any of these numbers, Russian-speaking employees will be ready to advise you from 9.00 to 21.00 on weekdays.
Other ways to talk to Apple technical support in the Russian Federation
When you call any of the phones, you are greeted by an answering machine. If for some reason you cannot get through his commands or do not want to do this, then you can order a call back - the company itself will call you. To do this, go to this page and:
The incoming call will not be from the numbers listed above, but from others. This can be a number from any country (I received calls from the Philippines, Bangkok and somewhere else in Asia). There is no need to be afraid - a Russian-speaking employee will talk to you and this call will be free.
For some reason you don't want to talk? You can always communicate with technical support through a special chat. To do this, we repeat all the steps indicated just above, the only thing is that on the third point we select: “Chat”. The approximate waiting time is also shown here, which is convenient.
In 2018, Apple launched an application that contains various articles and instructions on the company's products. Cool? Not bad!
However, you and I are interested in another opportunity of this program - getting help from a technical support specialist. What should be done?
All you have to do is select the device and the problem you are facing. The application will offer various solutions:
- Articles and instructions.
- Chat with a specialist.
- Call support yourself.
- Order a call back.
Agree, the choice is simply excellent. Let's use it!
How to contact Russian Apple technical support if you are in another country?
Exists a large number of countries where there is either no technical support at all, or there is, but in a language that the Russian-speaking user does not know. How to be in this case? How to contact and talk specifically with Russian technical support if you are in another country?
There is nothing complicated about this, there are several ways:
But ordering a call back if you are in another country will most likely not work (unless, of course, you have a Russian SIM card). The fact is that the call back form requires specifying a number starting with +7 (prefix for Russian numbers). You cannot erase it and replace it with another.
Every week, Apple top managers make serious statements; something is constantly happening in the Apple world. But what if you look inside the company from the other side, from the side of ordinary employees? We managed to contact one of the people close to Apple (he does not work for the company, but asked to leave his name behind the scenes) and asked him about the peculiarities of working in the most expensive company in the world.
It turned out that Russian support has four departments, each with almost a hundred people, all of them located in different EU countries. These departments are exclusively dedicated to supporting iOS users. They serve everyone who speaks Russian and calls a Moscow number. If they call even from Montreal, they help him too.
Extreme situations also happen - for example, it takes 2 hours to create an Apple ID for a user, then search in the application, wait for it to load. People who have “suddenly” lost contacts and calendars often contact us; many simply call to find out about the condition of their phone (is it new, is it with a guarantee, PCT). Most often there are no stupid calls.
Support uses 21.5-inch iMacs in a wide variety of configurations. Quite powerful devices. The work schedule is agreed upon in advance taking into account the employee’s wishes. All the employees are Russian; even during the interview they check their level of Russian language proficiency. Well, you need to know English, of course.
Used for work special application iLog. It compares favorably with Salesforce, Oracle and even SAP. He's like anyone software Apple is notable for its intuitive simplicity and versatility: you type the name of a case (situation), and at the same time it displays articles on solving the problem in real time.
Using iLog, you can disconnect from the operator in one click, get data about the device, including its entire repair history, and use diagnostics to find out what’s wrong with it this moment not this way: detailed information about any component. A user can take and disable FaceTime using another utility: iCloud Support App. Disable iMessage, FaceTime, Keychain and so on. But in fairness, support does not see any user data, which should not concern them: it sees how many photos, how many contacts, and so on, but not the photos and contacts themselves.
It is impossible to track the device even with the user’s knowledge. If an Apple ID is stolen, support looks to see what's wrong with it and asks questions to verify the identity of the caller. If everything is ok, then they send a letter to the specified mailbox. If a thief even changes the Apple ID himself, then all this is visible and quickly recorded. So they have no chance.
The number of calls depends on the day: Friday is quiet, everyone has turned to their phones and is rushing out into the countryside to “fry meat.” On Monday it’s sold out - everyone remembers their phones. If we take the average - 10 calls per day per person.
On average, Apple support staff earn between €1,000 and €3,000 depending on country and experience. About the ban on Android devices - everyone is free to choose what they like best. Many workers use Android smartphones and feel great.
WITH iOS release 9 more requests for support - many requests from those who imagine themselves to be designers and engineers, and give instructions to fix certain bugs operating system. But there are also complaints about the case: for example, iOS 9.0.1 was released due to a bug that caused the iPhone to freeze when updating the device.
We'll continue to take a look behind the scenes at Apple, with more to come.
Apple Company famous brand On the market mobile devices. They deliver quality products and provide a highly professional level of support to their customers.
The user relations department occupies a special place in the company. Let's tell you more about it.
Apple Contact Center
The company is international, which means it has its own representative office in each country, which is a completely autonomous unit and is capable of solving the problems of all citizens of the country.
Apple cares about its customers, so the contact center operates around the clock. Employees come on line in shifts to help solve user problems.
Alternative methods of communication
Information about others is available on the official Apple website telephone numbers. In the section responsible for support, numbers of all representative offices in the world are available.
The site visitor enters the address or postal code. Next, he selects the product on which he would like to receive information.
A map will be displayed on the screen indicating the nearest sales points and service centers. Addresses and opening hours will be provided.
For the convenience of users, the company uses a unique code for each user. It's called Apple ID. Linking is carried out after purchasing the first company device.
The client will need to register and link bank card to your account. This must be done to pay for a purchase in the Apple store.
In the future, when contacting the customer service department, the user will only need to voice his identifier. The system will recognize him and provide information about his devices.
This account name can be used to get into the private part of the Apple website.