Megafon has disabled the Internet click service. Paid subscriptions: how not to fall for Megafon’s tricks

Subscribers of the MegaFon network, like other operators, may fall under attacks from spam and paid services that connect unknown when and begin to deduct money from the balance. The service fees are high, but the services are usually useless. This method is used by scammers to save their money; the operator suggests using the “Ban of paid content short numbers"or simply "Stop content".

Description

To connect paid subscriptions, service requests or SMS are used, which must be sent to short numbers. Elderly people and children who try to install games and entertainment applications often fall for the tricks of scammers. It is possible that services may be accidentally connected even by knowledgeable people.

The service from MegaFon allows you to prohibit sending messages or requests to short numbers. At the same time, useful services that the subscriber may need, for example, from banks, operator and others, are not prohibited. This service applies only to paid short numbers.

Even after activating the option, users can use mobile payments and call operators. The only drawback is that the service only applies to SIM card registration. But there is a significant advantage - free use ban.

Peculiarities

To identify already connected paid services, it is enough to monitor the balance status for 1 day. When writing off significant amounts that are higher than the tariff, you must complete the details in your personal account or MegaFon salon. The document will show where the funds went.

Before setting a ban, you need to know several conditions. The service does not work for all subscriptions, which may not solve the problem. After activation, the ban on paid subscriptions will not apply to:

1. Services from the MegaFon operator.
2. Payment for parking spaces using codes *377# and *775# , and SMS by phone numbers 7377 and 7757.
3. Calls to any hotline numbers where the 800 code is used.
4. Purchasing goods and services through Pay By Click.
5. Shopping via social media networks.
6. Mobile payments and banking.

After activation, already connected paid subscriptions do not expire, so they will need to be deactivated.

How to enable short code ban from MegaFon

To activate, you can use different methods that allow you not to leave your apartment or work. All you need to do is dial *526# on your mobile device. and make a call. After 5-15 minutes the phone will come SMS with activation of the ban. It is not always possible to use a service request, so there are alternative activation methods:

1. Enable the ban through your personal account. First you need to register, indicate mobile number and get a password. After authorization, go to the services section, find “Locked paid content short numbers” and click the connect button.
2. Use mobile app. It completely repeats functionality personal account, but works on a smartphone. Use is free, only traffic is charged, the activation process is no different from the computer.

You must have a passport or other documents confirming your identity with you.

How to disable

Since the service is free, you don’t have to turn it off. If you need to activate a paid subscription, then you need to deactivate the service. The procedure is simple and involves several basic options:

1. Entering a service request *526# .
2. Using your personal account, in which you need to go to the section with services, go to the active options tab, find the one you need and click on the disable button. A similar procedure is carried out in the mobile application.

After disabling the service using any of the described methods, an SMS confirmation is sent to the number. Then you can start connecting content again, sending messages to paid short numbers and making calls.

If you are reading this article, then you understand what we are talking about - about withdrawals from Megafon account every day. They withdraw 7 or more rubles. Ruthless. In this article I will try to tell you how I disabled premium WAP clicks, and I really hope that it will help everyone who fell for this scam. It will be filled with anger and hatred both towards the telecom operator and the scammers, because things have boiled over. For a long time there was an idea to create a separate section on a blog with some meaningful name and write about similar things. Well, let's begin.

This bullshit with WAP clicks can happen not only to users Megafon, but also with MTS, Billine and other redneck connections in Russia. It feels like the operators are in cahoots with the scammers because disconnecting from these services is difficult and time consuming.

It would be nice if they provided all the basic communication services, regional coverage and 3G (I’m not even talking about the generation of 4G cellular networks, at least the old 3G network would be properly done!!!) Internet. Moreover, in the background extremely filthy internet, telecom operators (I’m talking about Megafon, I don’t know about others, but I think it’s the same song) charge simply colossal rates for this.

Let's look at 3G Internet tariffs for, as Megafon says, a computer in the Rostov region for 2013 (for 2016 the situation is no better, but even worse):

Admire it. almost 500 (!!!) rubles for 10 GB per month! It's 2013 and we're still counting megabytes! What do you think of the price difference between Internet L and Internet XL? It would seem that these 200 rubles are there if the increase is as much as 30 GB! And in the end, you always connect for 790 rubles, because 20 GB is only enough to receive mail and surf Contact.

So, what am I talking about? And besides, against the backdrop of these exorbitant prices and terrible quality of services provided, operators still manage steal our money by subscribing to all kinds of access to sites. And please 10-20 rubles per day per person It's not a small amount.

So, for the second time, in the morning (and I want to read the news, email, go to Habr before work) the Internet was turned off. I look at the balance - minus 5 rubles. And an unread SMS, something like:

Subscription Access to the mob-xxx.net site has been completed. Help: 88005500500. Subscription management: http://m.megafon.ru/?rdc=psm312978377sms

Thank you very much, I'm very glad. This has already happened a couple of times, and what’s most offensive is that they took 7 rubles from the phone every day for probably 3-4 months. And in the background of calls, I didn’t notice. I put down the money and thought: why is it so expensive to call? That time I called the Megafon operator (this whole procedure took about 20 minutes) and this service was turned off for me.

Well, when this happened the second and third time on the SIM card of a 3G modem that distributes the Internet to the whole house, I decided to write about how to unsubscribe from a megaphone.

Step 1. Top up your balance

First of all you need top up your balance to positive for the Internet to work. I have not tried to disable this from another Internet, and it seems to me that it will not work very well, correct me if I am wrong, as suggested in this comment, the service can be disabled from any computer where there is access to the Internet.

In short, the Internet must work. You may have to reconnect it to make it work. I performed all operations from the SIM card to which this site access service is connected.

Step 2. Looking for the full version of the subscription site

In the message we see a link through which, supposedly, you can “manage your subscription.” By clicking on this link, I understand that under subscription management, Megafon understands only connection to subscriptions, but not a shutdown. Yes, and there are not enough subscriptions there. Actually, the picture below shows this site in all its glory. They share the Internet for mobile and for computers, and the site is crap, whatever.

Naturally, in mobile version website, there is no link to go to the regular version of the site (why, because it’s impossible to unsubscribe from services via a mobile phone), so I type “megafon subscriptions” into Google and follow the first link: http://www.podpiski.megafon.ru/. I see this:

Step 3. Disable subscriptions

I enter the captcha and click OK. You should receive an SMS with a code that must be entered in the following field:

As Valery wrote in the comments below, there is also an inconspicuous “Other subscriptions” tab. Look for your subscriptions there too.

Here, of course, click the unsubscribe button. A window appears in which we are carefully asked if you are sure of your desire to unsubscribe from such useful garbage?

This means that when you forcibly signed me up for this useless porn site access service, you didn’t ask my consent, and you didn’t have to log in anywhere, and you didn’t require me to enter captchas! So now you're asking?

Click the "Yes" button. It’s strange that this button was not made to slide so that it would “run away” from the mouse cursor. In general, after clicking on the Yes button, you should be unsubscribed, and you will see on the page that there are no more subscriptions.

About 10 minutes later, I received an SMS about disabling the site access service.

You could kind of unsubscribe by sending an SMS, or call the operator, but there is no trust in SMS, and in the operator... it’s faster to do all these operations than to call the operator.

In general, you need to be more careful online, do not surf on suspicious sites, and be careful before agreeing to anything on the Internet.

Stop content

It seems like it (I haven’t checked it myself yet), but you can permanently disable these subscriptions by activating the free “Stop Content” service. Link with information on the official Megafon website: http://kavkaz.megafon.ru/services/content/stop-kontent/stop.html#porting

Marina wrote: In a megaphone you can connect FREE service Stop content 105 381*3#, The “Stop Content” service allows subscribers to block voice calls, USSD requests, as well as sending SMS messages to content provider numbers. This service will help mobile phone owners protect themselves from unexpected costs associated with calls to paid short numbers. The “Stop Content” service can be used by subscribers of all tariff plans Caucasian branch of the MegaFon network. Guys, for other regions on the megafon website - “MegaFon” → Services → Services on short numbers → Stop content. OR through the service guide: Services and tariffs - change set of services - Additional services- check the “stop content” box and click “Edit”.

Another comment about the Stop Content service was sent by Ruslan:

I already had the STOP CONTENT service active and WAP disabled - so it turns out that this does not scare our megaphone - the answer was that there were technical glitches in the service. What the operator did - updated the STOP - CONTENT service, disabled the subscription. But as you understand, no one even bothered to return the money for content when the STOP-CONTENT service was activated.

Dunno wrote in the comments:

Guys, everything is being done much easier, although I can’t agree, very good article. For mobile phones, and even for modems, just dial *505 hash) you will receive a notification with subscriptions and an explanation of how to disable them. Make the appropriate request, confirm it with a similar set and “boss”) I hope the information will help.

UPD. Please write in the comments what service you were connected to (or copy the text of the SMS informing you about connecting to the service) so that this article can be found by other people with a similar problem.

When subscribers start debiting money from their accounts for no reason, then it’s time to think about how to disable subscriptions. As a rule, the main reason for incomprehensible debits from the account is connected paid subscriptions or paid services of this cellular communication.

The operator has no need to deceive its subscribers and take money from their accounts. He already has enough ways to legally make money from us. People subscribe to some subscriptions themselves, and then simply forget about it. They subscribe to others automatically when changing the tariff, since subscriptions there are enabled by default. In any case, you need to learn to control your expenses. And the Internet assistant will help you with this.

The first and easiest way to disable paid services and subscriptions is to use the Service Guide (or Personal Area). To do this, you need to go to the website https://lk.megafon.ru/login/ and register or log into your account. We wrote in this article how to log into your personal account.

When you log into your personal account, you need to select the “Services and Options” section

In the menu that opens you will see all connected services and subscriptions with detailed description. The fee for each of them will be indicated next to it. You will also have the opportunity to disable them by clicking on the button opposite the service or connect new ones.

The second way to disable subscriptions via the Internet is to log in with mobile phone to the website moy-m-portal.ru. If you access this site from a computer, it will not be accessible. Then in the section " My subscriptions» select the subscription you want to disable. After that, click " Further", then " Unsubscribe».

How to disable subscriptions via SMS

If you do not have access to the Internet, then you can disable subscriptions via SMS. To do this, send an SMS message with the text “ Stop XX» to the number 5151 , Where XX- subscription code. You can find out the commands and SMS codes for disabling.

For example, let’s take the “Dating universlove.ru” subscription. To unsubscribe from it you need to send an SMS with this content STOP 6310 to the number 5151 .

How to disable services and subscriptions using USSD command

First of all, it should be noted that there is no one USSD command with which you could immediately disable all subscriptions. For each subscription you must use a different combination of numbers. In addition, not every subscription has the ability to disable it via a USSD command.

First, find out what subscriptions you have connected. To do this, dial the USSD command on your phone *505# and press the call button. After this, you will receive an SMS with a list of all connected subscriptions with commands to disable them. But sometimes it happens that only names are received in SMS without indicating codes. In this case, we recommend that you use any of the other methods we have discussed.

Disable subscriptions in the mobile operator's communication salon

Another one is not the most convenient, but effective method To disable subscriptions is to visit the nearest communication store. In order to be served in a communication salon, you need to have a passport and some free time. This service will be free.

Prohibition of paid content short numbers

And finally, one more way to completely get rid of paid subscriptions. The operator has the following option: ban on paid content short numbers. The service allows you to restrict access to paid entertainment SMS, USSD, voice services of content providers, as well as to numbers of the Mood service. To activate this service, you need to dial a short command on your phone: *526# and press the call button. To disable the service you need to type the same command.

The ban applies to paid numbers services of content providers and service numbers Mood.

This service does not apply to:

• short voice, SMS, USSD numbers of own services belonging to the operator;
• payment for parking via the app via USSD *377# And *775# , and via SMS to numbers 7377 And 7757 ;
• calls to numbers in DEF code 800 . Those. calls to numbers 8800 xxx-xx-xx remain accessible and are not blocked.

ATTENTION

After activating this service, you will still have access to purchases through Pay By Click (purchases on social networks, etc.). Also, existing subscriptions for subscribers are not disconnected. Therefore, we first recommend disabling all connected subscriptions and then activating this service.

This service is provided free of charge on all tariff plans.

Now you know everything available methods disabling paid services and subscriptions.

Operator cellular network Megafon provides an extensive list of paid services that are aimed at improving the quality of subscriber service and must be authorized by the user. In practice, things are somewhat different. Often the subscriber does not understand why the amount of expenses has increased, begins to find out the reason and is surprised to learn about the connected paid services that came in addition to the new tariff or were automatically activated after Internet surfing.

This situation is quite acceptable if the service or subscription is really useful. But most paid services are quite specific and are designed for a specific target audience. An unacceptable situation arises when the user has to regularly pay for something that is useless, uninteresting or unnecessary for him. this moment. Here it is urgent to disable paid options and optimize costs, since additional amounts often exceed 300 rubles. per month. Services with daily subscription fee, who write off several rubles from their balance every day. In such a situation, the user for a long time does not even suspect that he is spending his mobile budget irrationally.

Ways to disable paid services on Megafon

There are dozens of different paid services. It is important to understand here that the mechanism for their implementation is well thought out. Often, a paid service is initially provided to the subscriber as a temporary free one, but they “forget” to warn the user about this. A month or two passes, and the process of regularly debiting funds from the balance to the account begins subscription fee its use.

When deciding how to disable paid services on Megafon, the main difficulty lies in identifying the options that are connected to your SIM card. Each service has unique activation and deactivation commands, so you need to know exactly what to deal with. As you may have guessed, the first step towards getting rid of overpayments will be to obtain a list with the names of connected services, and only after that you need to start disabling those that seem really unnecessary to you.

To do this, you can use the following methods.

USSD request

To get a list activated services you need to send a short command from your phone * 505 # or * 105 * 11 # . These USSD requests are completely similar and in response to activation they send an SMS to the subscriber, which indicates both the connected services and the service codes for disabling them. All that remains is to independently identify useless options and generate USSD commands with codes to disable them.

USSD menu “Service Guide”

After sending the USSD request * 105 # the user gets into voice menu operator service guide. Next, you need to select “1” (My Account), “4” (section “Services”) and “4” again to receive a list of active services and instructions for disabling them via SMS.

Autoinformer

Call to a short number 0505 allows you to get a full overview of active paid services and disable useless ones using autoinformer prompts. After connecting, you must press “1” (“Information about the number”), then select “2” (“Connected services and options”).

Shutdown via SMS command

You can also send to the number 5051 SMS message with the text INFO (or INFO). The sent CMC will contain a list of connected paid Megafon services and instructions for deactivating them.

Personal Area

The functionality of the client environment provides ample opportunities number settings. In the main menu you need to select a section "Services and options" and in the form that opens with a list of connected services, deactivate unnecessary ones by clicking the “Disable” button next to them

Important! To quickly enter your Megafon Personal Account, enter your login as subscriber number and send a USSD request from your phone * 105 * 00 # . The response SMS will contain the login password.

Calling the customer service center

By calling the Megafon call center at 0500 or 0500559 You can always count on successful deactivation of paid services with the help of a specialist from the provider. Here you will need to provide your passport information to confirm ownership of the SIM card. The main inconvenience of this method is the frequent and long wait for a connection with an operator.

Visit to the Megafon communication salon

It's not very convenient, but it's versatile and free option changing number settings and managing connected paid services. Be prepared to present your passport, otherwise the office employee may refuse to serve you.

Finally

Your faithful Internet assistant Tarif-online.ru hopes that this material was useful to you and helped you choose a comfortable and effective way to solve the problem of unwanted paid services from Megafon.

We look forward to your comments, feedback and comments.

It seems that everyone has already become accustomed to the fact that the actions of the Russian mobile operators often they come close to being fraudulent - they sign up their subscribers for paid services, and the situation is built in such a way that the users themselves give their consent to this. However, we still could not ignore one blatant behavior towards its subscribers on the part of Megafon. And today we will tell you how not to give this operator hundreds and even thousands of rubles.

At first there were no signs of trouble: we went to the site with mobile device Megafon subscriber (if LTE assistance) in order to listen to the latest radio broadcast. We selected a program, and it seemed that playback was about to begin, but... everything is not so simple. An incomprehensible third-party site opened with a “Listen” button and small font with very interesting information and our telephone number.

By clicking on the “Listen/Download mp3” button, the Client (Subscriber) of PJSC MegaFon explicitly confirms his agreement with the activation of the allmp3.ru subscription and the Subscription Terms. Subscription cost 20 rubles. including VAT per day. Payment is made from the main account. Your number: +7921********. The service is provided by Content Provider LLC Informpartner.

Of course, we didn’t want to sign up for a paid subscription and didn’t press the “Listen” button. If we did this, then after clicking on the “Listen” button, without any confirmation, a paid subscription would be activated and funds would be debited from the account for its activation. But what outraged me most was not this, but the fact that some third-party site was receiving our phone number and then can use it as he pleases. Maybe even for spam mailings. Moreover, if the “Banning Subscriptions” service is activated, you cannot listen to the station: you receive an SMS stating that a ban on “Mobile Subscriptions” has been set on your phone.

In addition to allmp3.ru, there are other sites that are engaged in subscribing subscribers to paid services. For example, if you want to listen to Bilan (what if), the relevant links will be among the first five. As soon as we find ourselves on one of these sites, we immediately receive an SMS about the ban on “Mobile subscriptions”, so the site cannot receive our phone number and subscribe. If the “Banning subscriptions” service had not been activated, everything would have repeated itself as in the previous case.

We contacted the Megafon press service for a comment:

Thank you for your request.

We pay great attention to protecting clients from fraud - our company has a special department, but, unfortunately, situations similar to the one you described arise. Therefore, we are grateful to all subscribers who report to us about violations of any type (lack of service, illegal registration of the service, violation of the law). Such information helps us not only apply penalties to counterparties, but also return money to our subscribers who suffered from their actions. In 2014, we refunded funds to 205 thousand people for a total amount of 69.2 million rubles.

As for such situations, we are already working to protect subscribers:

1. Last year, a special short number *505#call was opened, by which each MegaFon client can independently check the availability of subscriptions.
2. MegaFon offered customers a new service - “Content Account”. The new solution allows you to manage costs for reference and entertainment services, which are related to content services provided with the involvement of partners. detailed information here: http://moscow.megafon.ru/services/content/ks/ks.html
3. In the near future, MegaFon plans to make changes to the subscriber’s personal account, after which an even simpler and more convenient form of managing your subscriptions will appear.

Content for paid subscriptions is provided by counterparties (content providers), who must ensure that the service complies with legal requirements. MegaFon does not independently organize similar services. In fact, we only provide our subscribers with a tool for purchasing content posted by site owners on the network. At the request of MegaFon, all content providers are required to inform their users of the terms of service, including explicitly indicating the cost of their service and the procedure for charging fees. If we see violations, the company immediately takes tough measures (from large fines to termination of the contract) and returns the money in full to subscribers affected by fraudulent actions.
If any of our subscribers have encountered this type of fraud, I suggest you write to me directly:

Sincerely, Head of Business Communications at MegaFon
Maxim Motin

How can you protect yourself from accidental subscriptions until Megafon solves this problem itself? For now, there is only one way out - call the operator’s support and ask to activate the “Banning subscriptions” service. Only in this case can you protect yourself from being charged for dubious services.