How to contact aliexpress service. Aliexpress Support
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Aliexpress is a large marketplace where many purchases are made every day. If the buyer has any misunderstandings when placing an order or the item was delivered in an improper form, he can seek clarification from the site administration at any convenient time. Today, the appeal is possible in English and Russian. In this article, we will take a closer look at how this can be done.
This can be done quite quickly and easily. At the top of the page, select "Help", then select "Help Center". If you need an urgent appeal to the administration, you can use the Aliexpress Online Chat. The tab that opens contains a list of the most frequently asked questions. You need to click on the required question, after which a tab opens with a list of steps to be taken. If this option is not suitable, you can ask a question to the support service online. To do this, on the right side of the page, you must click the "Online Chat" tab, after which you can continue to communicate with the service employee in Russian. It must be remembered that it operates from 8 am to 8 pm Moscow time.
Online chat work on Aliexpress
After entering the chat, make a connection with the chat operator, if all employees are busy, you will wait in line. This is accompanied by an explanatory inscription on the screen. A pleasant sound signal will notify you about the connection with the operator. After that, the operator will start communicating with you. If you need to provide an image, this can be easily done. To end the conversation, click on "End".
To understand the quality of the work of employees and the chat in general, the client will be asked to rate the quality of service in the form of answers to the questions asked. You can also leave a comment with your suggestions regarding the work of the online chat.
Eva-Virtual System Agent on Aliexpress
Eva is an English-language communication system. It is robotic, so the questions will follow the pattern. Also, this system will help answer the question that has arisen, give information on the operation of the site, accompanying them with illustrations. But it is not suitable for solving difficult situations on orders. Also, your question in this system should not exceed 140 characters.
Remember, the system is robotic, so the question must be clearly posed.
Communication with the administration in the English version of Aliexpress
If you speak English, you can use the corresponding version of the chat. To do this, go to the Aliexpress Help Center and go to Customer support. Then you need to choose:
- chapter;
- topic
- question type.
Then you need to fill out the form. After that, you need to press the button to exit the chat. If your appeal concerns a refund, then communication will take place via e-mail. To do this, you will need to fill out the form provided. After sending the message, it remains to wait for a response from the administration. In most cases, issues are resolved in favor of the buyer. Aliexpress cares about protecting your rights.
Using the information in this article, you can easily contact the site administration. There are several options for this in Russian and English. Feel free to contact the chat operators with your questions, they will help resolve any situation. Happy shopping.
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Aliexpress Support is a team of specialists that answers customer questions, and also helps to solve problems that arise during the ordering process.
The help department is available both for customers who have logged into their account, and for guests who, for some reason, could not log in to the online store using their username and password.
To contact Aliexpress support, you need to open the website of the trading platform and find the item in the top menu "Help" - "Buyer's Guide / Help Desk".
A section will open where answers to the most common questions among buyers are published. If among them it was not possible to find the necessary information, you can go down the page and use the button "Online chat" to start a conversation with the helpdesk agent.
It is worth noting that the button to contact AliExpress support is available at the bottom of each page of the help section. Function "Online chat" works from 7:00 to 01:00 Moscow time. During non-working hours, it is not possible to start a dialogue with the support center.
Having made a choice, you must again click on the "Online Chat" button, and then the messenger tab will open, where you need to describe the problem in Russian so that an Aliexpress support employee can help solve it.
To connect with the Aliexpress support service in the mobile application, you need to open the side menu and go down to the bottom of the screen. Next, click on the link "Support service" so that the system redirects to the buyer help section.
As in the first case, you can try to find the answer to the question among the most common questions, but if the published information did not help, then you need to go down the tab again and click on the button "Online chat".
The mobile application will redirect to a page where you need to select a category and the question itself, and then again you need to use the button "Online chat". A chat tab will appear where you can ask your question in Russian to the support agent, and he will answer it.
To date, the customer support center in Russia, Ukraine and other countries does not provide telephone consultations. Any question or problem that has arisen must be described in correspondence with an Aliexpress support employee.
Many Internet users using the services of the Aliexpress online store are wondering: "Can I call the site?", "What is Ali's phone number?".
As of 2019, the online store does not have a call center in Russia, Ukraine, Kazakhstan and other CIS countries. In addition, there is no way to call Aliexpress employees, since such a number does not exist. The creators of the site did not consider it necessary to create call centers to receive customer calls.
Let's briefly talk about it below:
How to contact support?
The only way to complain about a product, seller or report a violation of the terms of use of the Aliexpress website is to write a message to the support service. The online store has its caliper representatives in almost every country, Russia is no exception.
A Russian-speaking user can leave messages from 8:00 to 20:00 Moscow time. During this period of time, operators are working more actively. Technical support will answer any question completely free of charge and in Russian.
Where is the support located on the site?
To go to the customer support section, you need to click "Help" in the site header and go to the "Support Service" tab. After that, you will have access to complete information about the working hours of the operators.
Although the Aliexpress online store does not have a phone number and it will not be possible to talk live with employees, technical support responds to messages promptly and explains the situation in an accessible way.
On the largest trading site, the Aliexpress support service works very efficiently. It provides online assistance for any user questions and is available via chat in Russian.
You will learn about the features of the AliExpress support service from the article below.
But if you do not want to tire yourself with text and long instructions, click on the link below and write immediately what interests you:
Please note that chatbots will communicate with you, not real people. Unfortunately, AliExpress makes it possible to resolve issues with live support service operators extremely rarely, when communication with the bot did not work.
But if you do everything right, you will soon see a message:
And with a real person you can solve your problem.
To contact Aliexpress representatives, you first need to log in to the site. After that, you can use the easy way. In the top menu there is a "Help" item, click on it, and then select "Buyer Guide".
After opening the next page, scroll down the page, and you will see the "Live Chat" button on the left.
Bots will communicate with you first. They offer standard answers.
Aliexpress has a huge staff of consultants, but not all of them are Russian-speaking, so sometimes you have to wait. Although basically the representative of the store answers in the first few seconds.
Aliexpress support via online chat
After going to the next page, select the one you are interested in. The exact wording of the problem will help speed up the process of obtaining an answer. When you select the values of all three fields:
- Question type
- Question Category
- Your question
The site will try to give you an answer. If it is inaccurate, ask Aliexpress support by clicking the same orange button below:
Sometimes the Aliexpress chat window may not work correctly, you need to enter the question again.
Aliexpress Chat Window
First, a bot appears in the Aliexpress chat, which offers answers from the store's database.
He asks questions and talks a lot. It is not always possible to solve the problem with a bot.
But the inscription below indicates that a real operator will soon get in touch.
After entering your message below, a real employee will enter the room and give all the necessary advice.
Be polite and respect other people's work - click "End Session" when you've figured out everything you're interested in.
Go to the page where at the bottom there is for communication with site representatives.
How does Aliexpress help service work?
Support is polite and helps in the difficulties that have arisen. The Aliexpress support service in Russia and Ukraine works in a similar way. Note that the chat of conversations with representatives works from 07:00 to 01:00 Moscow time.
Therefore, if you need any online help, do not be afraid to write to the store representatives. The Aliexpress support service in Russian will turn on automatically immediately after the site determines that you have logged in from one of the CIS countries.
A few frequently asked questions about store support
How to call?
Unfortunately not possible. The Aliexpress support phone number is not presented on the site - but there is always a chat.
Where is?
in various big cities. There is no single location for offices. Also, some employees work directly from home, that is, remotely.
How to contact?
Through online chat, this method is described in the article above.
How to enter? Where is Aliexpress support?
Go to the "Help" item and fill in the questions, then find the online chat button.
It is worth noting that the Aliexpress phone support service, unfortunately, does not provide. But this is not critical, since using the online chat is very convenient and fast, and the operators will kindly answer all your questions.
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Many already know that Aliexpress is just a trading platform that connects Chinese sellers with us buyers. Therefore, sometimes, in some difficult situations, the question arises: how to write to the aliexpress support service?
DOWNLOAD ALIEXPRESS MOBILE APP
Contacting the administration of the Chinese Internet market has different reasons.
For example, you may encounter an unfair salesperson who is dishonest or has already treated you shamelessly.
Aliexpress support service - how to write to the chat in Russian?
You can write a complaint in two ways, which we will discuss below ...
How to write to aliexpress support and complain about the seller?
Imagine a situation where the product you ordered on the website aliexpress.com has not yet arrived, and its protection period is already expiring. What to do in this situation? First of all, try and see at what stage of delivery it is.
If the tracker is being tracked and you see that the product has already arrived in your country, but has not yet arrived in the mail, then simply ask the seller to extend the order protection period.
But if, for example, your track number is not tracked at all, or the goods are detained at customs, then IMMEDIATELY write to the seller about this. Now let's see what he will offer us.
Let's imagine that the seller does not answer us either this day or the next. We open a dispute in which we indicate the reason and all the evidence that we have.
We are waiting for three days, if even after that the merchant did not deign to answer us, then it's time to contact the administration and complain about him.
So, how to write aliexpress? You can do this when the dispute escalates. That is, as soon as you aggravated the dispute, it is sent to the aliexpress administration itself. She will then consider your complaint against an unscrupulous seller.
Usually, such complaints are resolved in the direction of the buyer. The most important thing to understand is that your claim must be substantiated and have irrefutable evidence. If you are an honest person, then 99% that the dispute will be decided in your favor.
How to write to the aliexpress administration without opening a dispute?
Yes, there is a way too. Do not think that writing a complaint against the seller is possible only when opening a dispute. The aliexpress website also has a section - DISPUTES AND COMPLAINTS :
Before you are going to write a claim to the aliexpress administration, you need to consider two things:
- You must be registered on aliexpress and logged into your account
- To contact the administration, you must specify the type of complaint. That is, before you decide to write a claim, think carefully about what type of complaint it belongs to.
When you get to the disputes and complaints section, you need to select the button submit a report:
Now we can see what types of complaints there are on aliexpress. Let's talk about each in more detail.
Copyright infringement
The first two reports can be sent if any seller has violated an intellectual property right (for example, uses a brand name that does not belong to him).
The first complaint is filed from the copyright holder himself, whose property has been encroached upon. Or his official representative can submit it.
The second one is sent if you have found a violation in the intellectual property rights of a third party, but you yourself are not the copyright holder or its representative.
Goods prohibited for sale
If suddenly, on aliexpress you come across a store that sells something dubious or prohibited, ALWAYS send the third report to the aliexpress administration.
Such goods may be:
- Weapons or drugs
- Medical equipment and honey. drugs
- pornography
- human organs
- Animals or plants listed in the Red Book
- Etc
Even if it just seemed to you that the seller’s goods belong to the list above and your application is rejected, it’s better to play it safe.
Due to our observation, sellers on aliexpress are subjected to a thorough check and, if they really find something wrong, the merchant will be blocked and he will never again be able to sell rubbish on the Chinese market.
Illegal promotion
If you notice that the seller on aliexpress is trying to influence the search results (for example, he writes the wrong name of the product, or “cheats” with the price. He puts a too small price tag, or vice versa, a huge one), then send the fourth report with your complaint.
Those who are already familiar with the aliexpress website know that not all products are of high quality and useful. Some things are generally so useless that they can never be useful to you.
If you see a clear violation of such a plan, feel free to submit a fourth report.
I wrote in more detail about how to fill out such reports in the article. Each item is chewed in it and after reading it, you can easily send a complaint for any reason.
In cases that relate to individual orders, use the aggravation of the dispute.
So we figured out how to write to the aliexpress support service. If you have any questions about any part of shopping on aliexpress, you can always ask them in the section and we will definitely answer.